Governments often focus on enhancing constituent interaction, and for good reason: Agencies are driven by their mission to empower communities and delivery services to constituents.
But it’s equally essential for governments to focus on a positive internal experience for employees. As state and local agencies contend with staff shortages, skills gaps and salary constraints, they must think about new ways to compete with the private sector. How can government become the employer of choice for both recent college graduates and accomplished professionals?
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Government and education services should be easily accessible and simple to use for a wide variety of constituents. As the COVID-19 pandemic demonstrated, constituents can get frustrated and feel left behind when organizations have complex processes and tools, and not all users will be on the same level of the digital playing field. Thankfully, government and educational agencies have shown a willingness to transform their approaches to meet individuals where they are.
Join Government Technology on September 14 at 11 a.m. Pacific/2 p.m. Eastern for a discussion on how your organization can create frictionless and inclusive services through innovation.
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Department of Homeland Security
NCCIC will conduct a series of webinars on Russian government cyber activity against critical infrastructure (as detailed in NCCIC Alert TA18-074A), which will feature NCCIC subject matter experts discussing recent cybersecurity incidents, mitigation techniques, and resources that are available to help protect critical assets.
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Introducing GovCase – the outcomes-based case management cloud software that provides a 360-degree view of service delivery for constituents across multiple departments. Measure your government program outcomes and community impact via flexible reports and real-time dashboards. Join us for a sneak peek of the new software.
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