Modernizing IT Service Management in the Public Sector

Navigating building permitting processes can be a challenge for both governments and constituents. There are digital solutions available that can help government agencies provide an effortless way for residents and contractors to submit, review and pay for permits, but deploying these solutions can be complex. Government Technology is bringing together industry experts for a panel discussion on how they worked through the complexity and successfully implemented a modern permitting system.

Open and timely communication between government and constituents is critical to community success. Whether for planning budgets, measuring program impact or enhancing emergency response, a dedicated public participation platform is the best way to identify and address community needs. Community engagement software can help agencies create a central database to personalize communications for hard-to-reach residents. And purpose-built reporting and analytics tools mean agencies can review thousands of written responses with a single click using artificial intelligence.

Learn the ins and outs of how the government handles post-award orientations, quality requirements, delays, modifications, payments, disputes, terminations, acceptance, and close-outs.

Moving to the cloud is a vital part of becoming an agile, modern, digital organization. But cloud doesn’t just improve efficiencies and enable smarter hybrid work environments – it’s also a key part of improving data security. With the rise of ransomware and other cyber threats, state and local government agencies are working hard to strengthen their security and data protection strategies. Cloud platforms offer a higher level of security, cyber resilience and data protection than many on-premises systems – especially for agencies struggling with budget constraints and gaps in their IT workforce.