Acitizen sits stranded at a bus stop late at night. Unsure whether she missed the bus or the bus is simply running late, she eventually resorts to calling a friend to pick her up. Given the data and technology available today, citizens in any city should be able to access up-to-date transit schedules or other government information via smartphone. But that’s not always the case. While many private sector companies have leveraged technology to improve customer service, government information and services often remain difcult to locate and navigate.