Webinar: Trends & Tech in Service Delivery

The way in which local governments provide services is changing. Recently the City of Toronto became the latest internet phenomenon when someone used Twitter to alert the city of a dead raccoon (Twitter). The City responded saying they had notified animal control but animal control did not show up until several hours later.  In the meantime, the poor little guy had already become an internet sensation. This highlights the changing expectations that residents have in how cities/local governments provide services. Residents expect governments to be mobile, be responsive to technology, and to be able to respond quickly. There is a rising expectation that government be as mobile and technologically savvy as residents both at city hall and in the field, or risk becoming the next internet sensation.