California Public Sector CIO Academy 2022

Current bureaucratic procedures in the Federal government have imposed an overwhelming paperwork burden on citizens and workers, amounting to over 9 billion hours annually. In December 2021, President Joe Biden issued the Executive Order on Transforming Federal Customer Experience and Service Delivery to Rebuild Trust in Government. Although past actions have laid the groundwork for service improvements, this new order recognizes the need for sustained focus, accountability, and improved delivery for the public's benefit. Service delivery should prioritize the needs of citizens. Through human-centered design, empirical research, behavioral science insights, and continuous engagement in service delivery, processes can be made more efficient, fair, equitable, and transparent. Government must harness technology to modernize services, ensuring they're user-friendly, accessible, transparent, equitable, and protective. In our Potomac Officer’s Club’s: Radiant Digital CX Imperative session, we will discuss how digital transformation strategies can help agencies as they redesign customer experience to align with the presidential directive, including enhancing transparency, removing inequitable barriers, and protecting customer data.

The Digital Government Summit brings together technology focused public-sector professionals with leading industry partners to connect on innovative approaches, get inspired and discover new technologies. Join us and let’s improve the future of government together!

FSTGov’s first foray into the government developments across the Southeast Asian region is set to shed a light on the digital innovation and pipelines that are not only modernising each nation individually, but also show notable levels of transnational cooperation unique to the association that enable strategic delivery. Held where many consider the digital hub of the APAC region, the Inaugural FST Government ASEAN Summit 2023 in Singapore will trace the shift from a sector that solely focused on ICT – mainly infrastructure, telecommunications and network security – to one that now incorporates a total digital economy and society transformation.

Join us at the 2023 FST Government South Australia conference, as we welcome public sector thought leaders and top technologists to track SA’s tech and digital innovation pipeline. The geographic heart of Australia has also become its epicentre for impressive and large-scale tech innovation projects. And South Australia doesn’t look like it’s slowing down at all. After the COVID-19 pandemic put the Government to the test on its digital delivery, its pre-existing foundations in hi-tech innovation only accelerated its development of digital services and systems, allowing South Australia to bounce back better than ever before.