Government Customer Experience & Engagement Summit

Government Customer Experience & Engagement Summit
Government agencies are responsible for protecting public trust, delivering excellence in services, and, above all else, upholding the promise of government. Through a combination of the lessons learned from rapidly evolving hybrid work environments, exposed inequities in pandemic responses, and bolstered federal guidance in the Biden Administration’s Executive Order, the 21st Century Integrated Experience Act (IDEA), among others, agency leadership are embracing the questions and demands that a new environment imposes on civil service. How are experts leveraging the guiding principles of customer experience (CX) to meet these evolving challenges and priorities? Where are CX practitioners focusing their efforts in improving digital services and championing the needs of a 21st century government?

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OTHER PAST CONFERENCES

Military Additive Manufacturing Summit

January 16-17, 2024 | USA

The 8th Annual Military Additive Manufacturing Summit & Technology Showcase continues to be North America's premiere military, aerospace and defense 3D printing event featuring senior-level DoD acquisition priorities, international 3D printing initiatives, and innovative technological presentations on cutting-edge solutions being developed across the advanced manufacturing and 3D printing industry. Each iteration, this preeminent event provides an opportunity for military, government, academia and industry professionals alike to connect, collaborate, and develop a strategy toward implementing additive technologies to transform current capability and stay competitive across all warfighting domains. Expand your horizons and attend for this unique chance to experience premiere networking opportunities and view a wide range of industry products and services that will impact the future global AM landscape!

5th Annual Artificial Intelligence Summit

March 21, 2024 | USA

The White House's AI Executive Order issued in October 2023 lays the groundwork for exponential AI growth in the federal sector after a year of particularly rapid development for the emerging technology. As the public sector meaningfully moves forward into an AI-enabled future, government leaders are working to harness the groundbreaking potential and innovation AI has to offer. Join the Potomac Officers Club’s 5th Annual AI Summit, where federal leaders and industry experts converge to explore the transformative power of artificial intelligence. Discover cutting-edge AI advancements, engage in dynamic discussions and forge strategic collaborations with key partners at this annual gathering of the movers and shakers in the field of AI. AI leaders from CIA, DARPA, CDAO, OUSD (R&E), DHS and NGA are slated to keynote this must-attend AI event. Join us on March 21 to meet, learn from and network with the AI experts and leaders of tomorrow.

Challenges and Best Practices to Achieving Audit Readiness in the DoD Forum

January 29-22, 2024 | USA

In the government contracting space, audits provide an important glimpse into how the Department of Defense and other government agencies spend their money. Audits can uncover critical vulnerabilities and wasteful practices while helping to identify ways to improve operations. During this forum, attendees will learn why audit readiness is so important, which key challenges can stand in the way, how to best prepare for audits and which technologies can be the most effective. Audit and compliance professionals come together with government officials and industry leaders to share their insights into this important audit-focused conversation.

Homeland Security Week

January 23-24, 2024 | USA

The continually evolving landscape of homeland security has proven to bring unique challenges. With each incarnation of our Homeland Security Summit Week we have persisted in bringing forth the most pertinent topics of discourse. This year, we have prepared an event centered on the most pressing issues discovered in our extensive industry research. These issues include safeguarding and securing cyberspace networks, ensuring against the evolving threat to the US homeland, countering biological threats and hazards, and the unique challenges faced by law enforcement. During the duration of this event we will be platforming experts from across the Federal Government, Law Enforcement, Industry and Academia to facilitate a discourse essential to our understanding of the current state of Homeland Security in the United States. Recent developments have highlighted the need for technology, strategies and approaches to bolster the homeland security of the United States against emerging threats. This event will cover diverse topics ranging from border security, cybersecurity, counter UAS, intelligence sharing, infrastructure protection and resilience, identity technology, agency collaboration, budget planning and much more. For years the Institute for Defense and Government Advancement (IDGA) has continually brought together the top minds in the homeland defense and security spheres at our Homeland Security Week event for thought leadership, industry collaboration and the development of best practices. We at the Institute for Defense and Government Advancement are thrilled to once again host our esteemed Homeland Security Week Summit for two days on January 23-24, 2024. Join us on-site, where attendees can meet and collaborate with speakers and industry leaders on a multitude of topics.

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