Government Customer Experience & Engagement Summit

June 22, 2022 | USA

Government Customer Experience
For almost three decades, governments at all levels have been working to improve the way they deliver services and benefits and engage with their customers---both internal and external. Efforts from past administrations focused on modernizing infrastructures and improving digital delivery, as well as gathering feedback from the public on how well the services were delivered. The Biden Administration has made customer experience one of its three main management goals and has issued an executive order that requires specific actions from the lead agencies, the High Impact Service Providers (HISPs). These new directives reawakened the un-met requirements in the 21st Century Integrated Digital Experiences Act (IDEA), signed into law December 2018, and set the agenda for agencies to improve performance and build trust with their customers. At this event, experts from government and industry will share some of the approaches that have been successful and explore how technology can help expand the digital delivery of services and improve the trust customers have in those services.

Spotlight

Quicket delivers the most modern, secure, and affordable cloud-based solutions for  government. Our broad range of fully-integrated solutions includes records/case management, eCitation, digital evidence management, municipal court/adjudication, real-time data analytics, payment processing, and more.


OTHER PAST CONFERENCES

Massachusetts Digital Government Summit 2022- Live

September 28, 2022 | USA

Information technology investments remain essential in ensuring the continuity of government and the delivery of innovative digital services to the residents, businesses, and visitors of the Commonwealth. I hope that you will join us at this year’s Digital Government Summit to discuss how best to deliver a more resilient, secure, and responsive state government. I welcome you to the discussion and look forward to seeing you in-person!

IDC European Government Summit 2022

October 26, 2022 | USA

Quantum Government is a step change that optimizes internal and external data to improve where we live and work and drive truly citizen centric services in a transparent and measurable manner. There are decades where nothing happens; and there are weeks where decades happen. The global effect of the pandemic has meant that citizen centric digital transformation went from a direction of travel to a race for survival. We have the perfect storm for change in the public sector. A system shock driven by the pandemic, a burning platform with climate change and a large injection of investment. The public sector is betting the farm on optimizing their use of data and are in the process of gearing up to turn data into information to allow insight to drive impact.

2022 Government Financial Management Conference (GFMC)

August 24-25, 2022 | USA

The GFMC is a free virtual conference which provides up to 10 NASBA continuing professional education (CPE) credits. All educational sessions will be led by federal financial management experts and select business partners. This event is open to federal, state, and private sector organizations with contracts with the federal financial management community.

Bay Area Digital Government Summit 2022 - LIVE!

August 25, 2022 | USA

Government Technology's passion is promoting best practices and spurring innovation in the public sector – more important than ever in challenging times like these. Please join us for a powerful series of sessions that provide inspiration, participation, education, and thought-provocation!

Spotlight

Quicket delivers the most modern, secure, and affordable cloud-based solutions for  government. Our broad range of fully-integrated solutions includes records/case management, eCitation, digital evidence management, municipal court/adjudication, real-time data analytics, payment processing, and more.

resources