October 4, 2023 | USA
Engaging with government services should be seamless, easy, secure and human-centered. Yet challenges abound whether it is keeping up with the rapid advancement of technologies that may help us achieve those aspirations, pivoting to meet the evolving needs of the communities we serve or addressing the people side of change management. The Digital Government Summit provides a terrific way to discuss these and other challenges, make new connections and more.
October 12, 2023 | USA
Technology has unlocked growth, collaboration, and improvement among the State’s agencies and departments. However, we are still faced with challenges like limited resources, communication breakdowns, and security concerns. The second annual Government Modernization Summit will address how New York’s State and local governments can fully take advantage of technological innovation. We know it's time to streamline government, cut inefficiencies, and enhance effectiveness by evaluating ways to cut government red tape, making it easier to do business.
March 21, 2024 | USA
The White House's AI Executive Order issued in October 2023 lays the groundwork for exponential AI growth in the federal sector after a year of particularly rapid development for the emerging technology. As the public sector meaningfully moves forward into an AI-enabled future, government leaders are working to harness the groundbreaking potential and innovation AI has to offer.
Join the Potomac Officers Club’s 5th Annual AI Summit, where federal leaders and industry experts converge to explore the transformative power of artificial intelligence. Discover cutting-edge AI advancements, engage in dynamic discussions and forge strategic collaborations with key partners at this annual gathering of the movers and shakers in the field of AI.
AI leaders from CIA, DARPA, CDAO, OUSD (R&E), DHS and NGA are slated to keynote this must-attend AI event. Join us on March 21 to meet, learn from and network with the AI experts and leaders of tomorrow.
January 25, 2024 | USA
Current bureaucratic procedures in the Federal government have imposed an overwhelming paperwork burden on citizens and workers, amounting to over 9 billion hours annually. In December 2021, President Joe Biden issued the Executive Order on Transforming Federal Customer Experience and Service Delivery to Rebuild Trust in Government. Although past actions have laid the groundwork for service improvements, this new order recognizes the need for sustained focus, accountability, and improved delivery for the public's benefit. Service delivery should prioritize the needs of citizens. Through human-centered design, empirical research, behavioral science insights, and continuous engagement in service delivery, processes can be made more efficient, fair, equitable, and transparent.
Government must harness technology to modernize services, ensuring they're user-friendly, accessible, transparent, equitable, and protective. In our Potomac Officer’s Club’s: Radiant Digital CX Imperative session, we will discuss how digital transformation strategies can help agencies as they redesign customer experience to align with the presidential directive, including enhancing transparency, removing inequitable barriers, and protecting customer data.