Inaugural FST Government ASEAN Summit

The 24th Annual Washington Digital Government Summit is a great opportunity for government technology leaders and industry partners to network and discuss common areas of strategy and innovation. It’s an important time to share with your peers how we are innovating around our common challenges and opportunities around IT workforce, AI, cybersecurity, modernization, data management, cloud, and more! Please join us in Tacoma, in person, for this annual event!

Off the back of digital transforming services implemented in transport, health and finance sectors in 2022, FST Government’s Australia Summit 2023 will address the next steps in the Government’s digital strategy. We’ll bring together esteemed thought leaders and technologists from around the globe to explore the Federal Government’s digital innovation pipeline, its pledge to transform government services and how it will build on digital skills and capabilities brought to light during the pandemic.

Current bureaucratic procedures in the Federal government have imposed an overwhelming paperwork burden on citizens and workers, amounting to over 9 billion hours annually. In December 2021, President Joe Biden issued the Executive Order on Transforming Federal Customer Experience and Service Delivery to Rebuild Trust in Government. Although past actions have laid the groundwork for service improvements, this new order recognizes the need for sustained focus, accountability, and improved delivery for the public's benefit. Service delivery should prioritize the needs of citizens. Through human-centered design, empirical research, behavioral science insights, and continuous engagement in service delivery, processes can be made more efficient, fair, equitable, and transparent. Government must harness technology to modernize services, ensuring they're user-friendly, accessible, transparent, equitable, and protective. In our Potomac Officer’s Club’s: Radiant Digital CX Imperative session, we will discuss how digital transformation strategies can help agencies as they redesign customer experience to align with the presidential directive, including enhancing transparency, removing inequitable barriers, and protecting customer data.

The Digital Government Summit brings together technology focused public-sector professionals with leading industry partners to connect on innovative approaches, get inspired and discover new technologies. Join us and let’s improve the future of government together!