SLG Tech Summit: Plugging into the Power of Technology

Current bureaucratic procedures in the Federal government have imposed an overwhelming paperwork burden on citizens and workers, amounting to over 9 billion hours annually. In December 2021, President Joe Biden issued the Executive Order on Transforming Federal Customer Experience and Service Delivery to Rebuild Trust in Government. Although past actions have laid the groundwork for service improvements, this new order recognizes the need for sustained focus, accountability, and improved delivery for the public's benefit. Service delivery should prioritize the needs of citizens. Through human-centered design, empirical research, behavioral science insights, and continuous engagement in service delivery, processes can be made more efficient, fair, equitable, and transparent. Government must harness technology to modernize services, ensuring they're user-friendly, accessible, transparent, equitable, and protective. In our Potomac Officer’s Club’s: Radiant Digital CX Imperative session, we will discuss how digital transformation strategies can help agencies as they redesign customer experience to align with the presidential directive, including enhancing transparency, removing inequitable barriers, and protecting customer data.

The 24th Annual Washington Digital Government Summit is a great opportunity for government technology leaders and industry partners to network and discuss common areas of strategy and innovation. It’s an important time to share with your peers how we are innovating around our common challenges and opportunities around IT workforce, AI, cybersecurity, modernization, data management, cloud, and more! Please join us in Tacoma, in person, for this annual event!

Embrace the next frontier in identity security We’re taking Navigate Government to a city near you. Navigate Government featuring iD.gov is the forum for identity practitioners to get first-hand insight into “what’s next” in identity security from a government perspective.

The State of GovTech 2023 unites the whole ecosystem of local government innovation in a unique, all-encompassing event. Catering not only to technology experts, but local government leaders and innovators seeking to build networks, see the future of city technologies, and problem-solve with peers on key government challenges. This gathering offers a platform for the entire government technology ecosystem—including startups, technology companies, investors, entrepreneurs, NGOs, and academia—to assemble and discuss the latest innovation and technology trends, exchange best practices, network, and collaborate.