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The CX Imperative Forum

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Current bureaucratic procedures in the Federal government have imposed an overwhelming paperwork burden on citizens and workers, amounting to over 9 billion hours annually. In December 2021, President Joe Biden issued the Executive Order on Transforming Federal Customer Experience and Service Delivery to Rebuild Trust in Government. Although past actions have laid the groundwork for service improvements, this new order recognizes the need for sustained focus, accountability, and improved delivery for the public's benefit. Service delivery should prioritize the needs of citizens. Through human-centered design, empirical research, behavioral science insights, and continuous engagement in service delivery, processes can be made more efficient, fair, equitable, and transparent. Government must harness technology to modernize services, ensuring they're user-friendly, accessible, transparent, equitable, and protective. In our Potomac Officer’s Club’s: Radiant Digital CX Imperative session, we will discuss how digital transformation strategies can help agencies as they redesign customer experience to align with the presidential directive, including enhancing transparency, removing inequitable barriers, and protecting customer data.

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OTHER PAST CONFERENCES

Military Additive Manufacturing Summit

January 16-17, 2024 | USA

The 8th Annual Military Additive Manufacturing Summit & Technology Showcase continues to be North America's premiere military, aerospace and defense 3D printing event featuring senior-level DoD acquisition priorities, international 3D printing initiatives, and innovative technological presentations on cutting-edge solutions being developed across the advanced manufacturing and 3D printing industry. Each iteration, this preeminent event provides an opportunity for military, government, academia and industry professionals alike to connect, collaborate, and develop a strategy toward implementing additive technologies to transform current capability and stay competitive across all warfighting domains. Expand your horizons and attend for this unique chance to experience premiere networking opportunities and view a wide range of industry products and services that will impact the future global AM landscape!

7th Annual FST Government South Australia 2023

November 30, 2023 | Australia

Join us at the 2023 FST Government South Australia conference, as we welcome public sector thought leaders and top technologists to track SA’s tech and digital innovation pipeline. The geographic heart of Australia has also become its epicentre for impressive and large-scale tech innovation projects. And South Australia doesn’t look like it’s slowing down at all. After the COVID-19 pandemic put the Government to the test on its digital delivery, its pre-existing foundations in hi-tech innovation only accelerated its development of digital services and systems, allowing South Australia to bounce back better than ever before.

Workloads at the Tactical Edge Forum

February 8, 2024 | USA

Battle fields are constantly evolving and becoming ever-more digitally connected. As such, Cyber-Physical risks are more prevalent across our most critical sectors, and the threat landscape continues to expand. Moreover, Geopolitical events dictate that the only certainty is uncertainty. Against this backdrop, the United States Government and its military leaders are enhancing operational capabilities to mitigate risk spanning our complex infrastructure, particularly in remote locations. Groundbreaking technologies are enabling this effort, and specifically, the use of Kubernetes containerization technology is accelerating mission success and impact within these types of tactical environments “at the edge.” Join us for an engaging and insightful forum on how the ability to drive both the capacity and the speed at which data-driven decision-making in a zero-trust environment is reshaping and transforming the modern military landscape.

Challenges and Best Practices to Achieving Audit Readiness in the DoD Forum

January 29-22, 2024 | USA

In the government contracting space, audits provide an important glimpse into how the Department of Defense and other government agencies spend their money. Audits can uncover critical vulnerabilities and wasteful practices while helping to identify ways to improve operations. During this forum, attendees will learn why audit readiness is so important, which key challenges can stand in the way, how to best prepare for audits and which technologies can be the most effective. Audit and compliance professionals come together with government officials and industry leaders to share their insights into this important audit-focused conversation.

Military Additive Manufacturing Summit

January 16-17, 2024 | USA

The 8th Annual Military Additive Manufacturing Summit & Technology Showcase continues to be North America's premiere military, aerospace and defense 3D printing event featuring senior-level DoD acquisition priorities, international 3D printing initiatives, and innovative technological presentations on cutting-edge solutions being developed across the advanced manufacturing and 3D printing industry. Each iteration, this preeminent event provides an opportunity for military, government, academia and industry professionals alike to connect, collaborate, and develop a strategy toward implementing additive technologies to transform current capability and stay competitive across all warfighting domains. Expand your horizons and attend for this unique chance to experience premiere networking opportunities and view a wide range of industry products and services that will impact the future global AM landscape!

7th Annual FST Government South Australia 2023

November 30, 2023 | Australia

Join us at the 2023 FST Government South Australia conference, as we welcome public sector thought leaders and top technologists to track SA’s tech and digital innovation pipeline. The geographic heart of Australia has also become its epicentre for impressive and large-scale tech innovation projects. And South Australia doesn’t look like it’s slowing down at all. After the COVID-19 pandemic put the Government to the test on its digital delivery, its pre-existing foundations in hi-tech innovation only accelerated its development of digital services and systems, allowing South Australia to bounce back better than ever before.

Workloads at the Tactical Edge Forum

February 8, 2024 | USA

Battle fields are constantly evolving and becoming ever-more digitally connected. As such, Cyber-Physical risks are more prevalent across our most critical sectors, and the threat landscape continues to expand. Moreover, Geopolitical events dictate that the only certainty is uncertainty. Against this backdrop, the United States Government and its military leaders are enhancing operational capabilities to mitigate risk spanning our complex infrastructure, particularly in remote locations. Groundbreaking technologies are enabling this effort, and specifically, the use of Kubernetes containerization technology is accelerating mission success and impact within these types of tactical environments “at the edge.” Join us for an engaging and insightful forum on how the ability to drive both the capacity and the speed at which data-driven decision-making in a zero-trust environment is reshaping and transforming the modern military landscape.

Challenges and Best Practices to Achieving Audit Readiness in the DoD Forum

January 29-22, 2024 | USA

In the government contracting space, audits provide an important glimpse into how the Department of Defense and other government agencies spend their money. Audits can uncover critical vulnerabilities and wasteful practices while helping to identify ways to improve operations. During this forum, attendees will learn why audit readiness is so important, which key challenges can stand in the way, how to best prepare for audits and which technologies can be the most effective. Audit and compliance professionals come together with government officials and industry leaders to share their insights into this important audit-focused conversation.
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