The Luft Gangster: Memoirs of a Second Class Hero

The Center for Digital Government’s GovX Summit is the premier government experience event. It showcases the latest trends, best practices and ideas around the evolving experience of government. Convening government leaders, the GovX Summit presents a unique opportunity to glean insights and learn from those at the forefront of the government experience movement.

The Government Procurement Conference is a national conference fostering business partnerships between the Federal Government, its prime contractors, and small, minority, service-disabled veteran-owned, veteran-owned, HUBZone, and women-owned businesses. Now in its 32nd year, the Government Procurement Conference has become the premier event for small businesses throughout the United States. Participating firms will have the benefit of marketing their products/services to procurement representatives and small business specialists from government agencies.

The Digital Government Summit brings together technology focused public-sector professionals with leading industry partners to connect on innovative approaches, get inspired and discover new technologies. Join us and let’s improve the future of government together!

Government agencies are responsible for protecting public trust, delivering excellence in services, and, above all else, upholding the promise of government. Through a combination of the lessons learned from rapidly evolving hybrid work environments, exposed inequities in pandemic responses, and bolstered federal guidance in the Biden Administration’s Executive Order, the 21st Century Integrated Experience Act (IDEA), among others, agency leadership are embracing the questions and demands that a new environment imposes on civil service. How are experts leveraging the guiding principles of customer experience (CX) to meet these evolving challenges and priorities? Where are CX practitioners focusing their efforts in improving digital services and championing the needs of a 21st century government?