iQor | April 07, 2022
The Philippines Department of Labor and Employment (DOLE) has recognized iQor Santa Rosa with the Government Safety Seal Certification for the BPO sector in the province of Laguna. This is the second such certification for iQor, which was the first BPO to receive this recognition in Region 4A (Calabarzon Region) when iQor Dasmarinas received the certification. Companies in the manufacturing, utilities, and business process outsourcing (BPO) industries are eligible for the certification based on compliance with government health and safety standards.
This is the second iQor contact center the Philippines government has recognized with a Safety Seal Certification. It celebrates the importance we place on ensuring the health and safety of our employees. Our teams are committed to working together to create a safe and rewarding work environment that employees look forward to being a part of each day.”
Gary Praznik, iQor President and CEO
iQor, a managed services provider of customer engagement and technology-enabled BPO solutions, is committed to complying with all government health and safety standards to safeguard employees and to deliver consistent and reliable service to clients. With the power of technology and automation, iQor distributes the health checklist and monitors vaccination status to ensure only those who are vaccinated enter iQor facilities.
“iQor has ongoing investments to create safe work environments,” said Fleurette Navarro, iQor senior vice president of global recruitment and Philippines human resources. “We collaborate throughout our organization to create excellent experiences for our employees. This certification recognizes the work we have done from the start of the pandemic to adhere to health and safety protocols to ensure the wellbeing of all employees.”
The certification was presented to iQor by Attorney Nepomuceno A. Leaño, II, OIC assistant regional director DOLE IV-A; and Deah Celeste Tercias, senior labor employment officer, DOLE Laguna.
iQor has 16 contact centers in the Philippines archipelago in Cavite, Davao, Iloilo, Laguna, Negros Occidental, Pampanga, and Quezon City.
iQor is a managed services provider of customer engagement and technology-enabled business process outsourcing (BPO) solutions comprised of 35,000 amazing employees spanning 10 countries. We are passionate about delivering an outstanding omnichannel customer experience for brands across the globe. Harnessing intelligent CX technology that can scale teams anywhere, our BPO solutions create happy employees and delighted customers. Our irresistible culture results in a smile with each interaction to create optimal customer experiences. We enable diverse teams to scale our BPO digital solutions from local to global to create the CX experience brands demand to win and keep customers.
CrowdStrike | April 12, 2022
CrowdStrike, a leader in cloud-delivered protection of endpoints, cloud workloads, identity and data, announced it has been granted a Provisional Authorization to Operate (P-ATO) at Impact Level 4 (IL-4). This important authorization will enable CrowdStrike to now deploy CrowdStrike’s Falcon® cybersecurity platform to a broad range of Department of Defense (DoD) and Defense Industrial Base (DIB) customers to protect their Controlled Unclassified Information (CUI).
CrowdStrike received a Provisional Authorization to Operate (P-ATO) at Impact Level 4 (IL-4), which is defined by the DoD’s Cloud Security Requirements Guide (SRG). This authorization marks yet another milestone in CrowdStrike’s ongoing investment and multi-year effort to bring its modern, cybersecurity technology to the public sector – technology that is used by 65 of the Fortune 100 and 15 of the top 20 banks globally to protect against enterprise risk and stop breaches. With IL-4 P-ATO now in hand, CrowdStrike is proud to share that it has been working with DISA and our DoD sponsor towards a DoD Impact Level 5 (IL-5) P-ATO, and is committed to helping secure National Security Systems (NSS).
Adoption of superior cloud-native technologies is mission-critical for the DoD and the DIB, as all federal agencies must remain vigilant in today’s heightened threat environment. It’s crucial the government takes steps to adequately prepare for disruptive activity from our nation’s adversaries. This authorization will further CrowdStrike’s support to federal agencies in defending against modern cyber threats, and we remain committed to bolstering our engagements with the public sector. Private-public sector collaboration is critical during these unprecedented times, and cybersecurity must remain paramount for both sectors into the future.”
Shawn Henry, CrowdStrike chief security officer and president of CrowdStrike Services
CrowdStrike remains relentless in its pursuit of helping public sector customers and in recognizing the unique requirements relative to cloud engineering. Innovative cloud-native technologies – like CrowdStrike’s Falcon platform – which emphasize concepts such as holistic zero trust and endpoint detection and response (EDR) at-scale have been embraced by Federal cybersecurity leaders and give U.S. government agencies new options to embrace more transformative technologies. Today, CrowdStrike brings the powerful combination of cloud-native, AI-driven technology through the CrowdStrike Falcon® platform, real-time threat intelligence and elite threat hunting to secure some of the United States’ most critical endpoints and workloads including the DoD, the U.S. Department of Homeland Security (DHS) through the Cybersecurity and Infrastructure Security Agency (CISA), multiple other federal civilian agencies, and the Center for Internet Security (CIS). Additionally, CrowdStrike was one of the first security Cloud Service Offerings (CSO) to achieve FedRAMP authorization and delivers comprehensive at-scale protection with reduced complexity for government end users
Recently, CrowdStrike joined forces with Cloudflare and Ping Identity to help strengthen and increase the nation's cyber readiness through the joint Critical Infrastructure Defense Project, providing no-cost cybersecurity technologies and services to particularly vulnerable industries, including water utilities, the energy sector, and healthcare. The project, in collaboration with key partners across the public sector, provides access to CrowdStrike’s best-in-class endpoint protection and intelligence services to help critical infrastructure organizations adopt a heightened cybersecurity posture and defend themselves from potential cyberattacks.
CrowdStrike is also a founding partner of CISA’s Joint Cyber Defense Collaborative (JCDC), which unifies cyber capabilities spread across federal agencies, state and local governments and the private sector, furthering cybersecurity collaboration and information sharing.
CrowdStrike, a global cybersecurity leader, has redefined modern security with one of the world’s most advanced cloud-native platforms for protecting critical areas of enterprise risk – endpoints and cloud workloads, identity and data.
Powered by the CrowdStrike Security Cloud and world-class AI, the CrowdStrike Falcon® platform leverages real-time indicators of attack, threat intelligence, evolving adversary tradecraft and enriched telemetry from across the enterprise to deliver hyper-accurate detections, automated protection and remediation, elite threat hunting and prioritized observability of vulnerabilities.
Purpose-built in the cloud with a single lightweight-agent architecture, the Falcon platform delivers rapid and scalable deployment, superior protection and performance, reduced complexity and immediate time-to-value.
Pendulum | January 07, 2022
Pendulum, an AI/ML powered platform for companies and government organizations to detect and understand harmful narratives on social media platforms and elsewhere, announced $5.9M in seed funding. Led by Madrona Venture Group with participation from Cercano Management and others, Pendulum was spun out of Madrona Venture Labs, and will use the funding to build their team and expand the platform.
Pendulum’s platform applies AI and Machine Learning to uncover threats and opportunities contained in narratives in the earliest days of their formation and track them as they spread online. By dissecting and categorizing the narratives in text, video, and audio, on social media platforms, Pendulum enables companies, government, and organizations to not only discover which narratives are developing into threats and opportunities in near real-time, but also see how they are evolving. Pendulum is building a platform that tracks narratives across any medium, and already analyzes audio and video from major video platforms like YouTube, unmoderated platforms like BitChute and Rumble, and podcasts.
Pendulum was founded by CEO, Mark Listes and Head of Data Science, Sam Clark. Listes is a former national security leader who helped the U.S. Government combat harmful narratives and foreign election interference in 2016, and then went on to help lead the National Security Innovation Network, a U.S. Department of Defense innovation and venture engagement office. Clark is a machine learning expert, who used his expertise in natural language processing to pioneer the novel narrative tracking technology that powers Pendulum’s unique abilities and built the world’s most comprehensive video dataset of election-related misinformation narratives for the 2020 election cycle. The two met at Madrona Venture Labs where they worked with the team and with Madrona managing director, Hope Cochran, to further develop the company. Pendulum will have operations in Seattle, WA.
“It is clear that social media has played a huge role in spreading harmful narratives that are driven by groups or individual creators. Corporations, individuals, and brands are often implicated in these narratives, but until now, they had no predictable way of catching the narrative before it was too late,” said Mark Listes, CEO. “By applying AI and ML to these complex mediums, we enable our customers to understand the growth of specific narratives and make data-informed decisions to stay ahead of the threats and opportunities.”
“The rise of potentially harmful narratives that espouse a perspective at odds with reality and demand action have been dramatic and are real threats to our institutions and organizations,“ commented Hope Cochran, managing director, Madrona Venture Group. “Pendulum provides visibility that boards, corporate risk intelligence, government and other organizations need to identify and take quick action against the rising narratives in their nascent stages. The Pendulum team is uniquely suited to building a platform that will help provide these insights for a broad base of customers.”
Today, narratives are created easily, rapidly spread, and inspire online and, increasingly, in person action. In today’s world, narratives can grow and emerge in an online community, before a company or target institution is even aware of it. Pendulum empowers customers to be proactive and informed early, and enables them to engage with creators and their audiences to better understand these narratives and their origins.
Pendulum has already begun working with early customers to identify risks contained in harmful narratives that are impacting their companies, employees, and society. They plan to make the technology more broadly available to new customers later this year.
About Madrona Venture Labs & Madrona Venture Group
Madrona Venture Labs is the incubation arm of Madrona Venture Group--the leading venture capital firm in the PNW, which in the past 13 months raised $620 million for investing from the earliest days through the company’s journey. Together, they partner with founders from day one to build venture-scale companies. A 100% operator-led studio, MVL represents an integral part in Madrona’s continuum of Day One for the long-run commitment to founders.
Spire Global, Inc. | January 21, 2022
Spire Global, Inc. , a leading provider of space-based data, analytics and space services, today announced a partnership with Dragonfly Aerospace to support the Australian Government’s Office of National Intelligence (ONI) with a second satellite as a part of its ongoing National Intelligence Community Satellite (NICSAT) program. The follow-up program, NICSAT2, will see Spire designing, building, and launching the company’s Low Earth Multi-Use Receiver (LEMUR), a 6U satellite platform, with the capability of on-board computing and processing of machine learning and artificial intelligence across multi-modal data. Dragonfly Aerospace will provide a high-performance Gecko camera using its proprietary space-proven electronics and ruggedized optics for an easy-to-integrate imaging solution for the satellite.
The Australian National Intelligence Community (NIC) launched the NICSAT program to experiment with commercial satellite technologies, including the on-board application of advanced machine learning capabilities on small satellites, like those manufactured by Spire. In keeping with its predecessor, NICSAT2 will be managed by ONI and focused on the application and utility of miniaturized satellite systems, especially in regard to machine learning. Both programs are unclassified science and technology programs, focused on innovative engineering and research that aim to utilize commercial satellites to improve data collection and analysis.
With the large influx of data sent to Earth, corporations, governments, and other organizations increasingly need advanced systems and processes to efficiently understand the data received. Artificial Intelligence (AI)-assisted processing within satellites allows operators to unburden ground stations and other infrastructure and focus resources on analyzing mission-critical information in space. ONI recognizes the potential application of semi-supervised or unsupervised learning methods for in orbit autonomous machine learning to, amongst other things, enable autonomous sensor operations, speed analytics and data processing, reduce downlink requirements, and better enable human analysts.
Spire previously worked on the NICSAT program’s first satellite, Djara, last year. The mission focus of Djara is to conduct experiments with systems that enable the on-orbit collection and analysis of data including commercially available sensors and technologies such as Field Programmable Gate Arrays (FPGAs) and Machine Learning systems on a chip. The satellite went from concept to launch in just six months and to full operation in just nine months. Djara collects and processes data on orbit and then leverages Spire’s cloud infrastructure to downlink, further process, and analyze data.
“The success of Djara and the NICSAT program show the significant value of small satellites for rapid deployment of leading-edge innovations and on-orbit data analysis,” said Theresa Condor, Chief Operating Officer at Spire Global. “With our continued work on NICSAT2, Spire and Dragonfly Aerospace reaffirm the importance of public-private partnerships for dual-use space technologies.”
“Dragonfly Aerospace’s Gecko camera will elevate the satellite’s imaging capabilities and improve the image quality sent back to the ONI,” said Bryan Dean, CEO of Dragonfly Aerospace. “Spire’s proven success with NICSAT made them an ideal partner to continue to support the Australian government and we look forward to working together.”
NICSAT2 was successfully launched aboard the SpaceX Transporter-3 mission on January 12th, 2022.
About Spire Global, Inc.
Spire is a leading global provider of space-based data, analytics, and space services, offering access to unique datasets and powerful insights about Earth from the ultimate vantage point so that organizations can make decisions with confidence, accuracy, and speed. Spire uses one of the world’s largest multi-purpose satellite constellations to source hard to acquire, valuable data and enriches it with predictive solutions. Spire then provides this data as a subscription to organizations around the world so they can improve business operations, decrease their environmental footprint, deploy resources for growth and competitive advantage, and mitigate risk. Spire gives commercial and government organizations the competitive advantage they seek to innovate and solve some of the world’s toughest problems with insights from space. Spire has offices in San Francisco, Boulder, Washington DC, Ontario, Glasgow, Luxembourg, and Singapore.