Riverbed | August 24, 2022
More than half the federal government IT employees responding to a recent survey say they are worried their IT systems will struggle to deliver good user experiences as more agency employees return to working in offices instead of remotely, according to a new survey released today by Riverbed® and Swish.
Among survey respondents who are concerned with end-user experience in a hybrid work environment, 52% of those are concerned that their legacy IT architectures and on-premises network infrastructure will struggle with the increased usage of collaboration tools such as Teams and Zoom as workers return to the office, and 44% are concerned that the end user experience on-site won’t be as good as at home. These concerns arise as the concept of “government from anywhere,” whether in an on-site or hybrid capacity, is becoming widely accepted. Of those surveyed, 47% expect hybrid work environments (teleworking 2-4 days a week) to continue for the long-term, while only 30% expect that a majority of employees will return to the office fulltime in the next six months.
The survey of IT employees across the U.S. federal government, from both civilian and defense agencies, was conducted by research firm Market Connections.
Survey respondents also reported that they rely on reactive, manual methods to quantify problems with user, infrastructure, and application experiences. While 100 percent of respondents agree that it is at least somewhat important to measure end user experience and productivity capability, 87% claim their agency is still reactively responding to help desk tickets and 51% rely upon user phone calls as a primary means of quantifying issues.
“These survey findings point to the importance of utilizing proactive monitoring tools that provide complete network visibility to improve the user experience and network performance across an agency’s entire IT environment, As agencies balance their various work environments and collaboration tools, they should seek to implement an observability platform that multiple teams can use to proactively identify and contextually analyze user issues and leverage automation to solve them quickly.”
-Craig McCullough, Senior Vice President of Public Sector for Riverbed.
According to the survey, most agencies surveyed (59%) aren’t effectively measuring the impact of change in their IT environment, and are not examining business transaction productivity in terms of labor cost, latency impact, or rate of success. Issues of user experience and productivity and IT network performance can be successfully addressed by utilizing a single-platform, proactive, monitoring tool that provides end-to-end network visibility. With full visibility, IT and agency leaders can quickly identify, mitigate and resolve issues across a variety of endpoints through one integrated system.
“This is significant because without a single performance platform, agencies don’t have consolidated incident-centric end-to-end context, root cause analysis, or automated response, Unified observability should be at the forefront of agency thinking and we and our partners, like Riverbed, are working to support this mentality shift which will ultimately benefit the government for years to come.”
-Monty Deel, Chief Executive Officer for Swish.
Swish is a provider of technology solutions and engineering services to the U.S. Federal Government with a focus on high-quality outcomes for customers. Experienced and certified engineers research and evaluate the most innovative technologies on the market and then develop full life cycle solution offerings to ensure that customers realize maximum operational value. Since 2006, Swish has delivered high-performance solutions and services to the Federal Government market ensuring that customer’s digital service capabilities, performance and security exceed expectations and requirements. Swish is a Service-Disabled, Veteran-Owned and HUBZone certified Small Business.
Riverbed is the only company with the collective richness of telemetry from network to app to end user, that illuminates and then accelerates every interaction, so organizations can deliver a seamless digital experience and drive enterprise performance. Riverbed offers two industry-leading portfolios: Alluvio by Riverbed, a differentiated Unified Observability portfolio that unifies data, insights, and actions across IT, so customers can deliver seamless, secure digital experiences; and Riverbed Acceleration, providing fast, agile, secure acceleration of any app, over any network, to users anywhere. Together with our thousands of partners, and market-leading customers globally – including 95% of the FORTUNE 100 –, we empower every click, every digital experience.
ALEUT | September 07, 2022
Aleut Information Technology, LLC (Aleut) was awarded a contract by the U.S. Air Force to provide maintenance, development, and support service for its existing Open Architecture Distributed Common Ground System (OA/DCGS) and Forward Processing Exploitation and Dissemination (FPED) platform – the United States' primary visual data aggregator for military intelligence.
"We want to help analysts provide better output to their agencies, We know how critical it is that information be processed and distributed efficiently and accurately. Aleut will continue to generate software updates at a quick cadence, adding capabilities that improve the functionality of the platform, and empower operators."
-Aleut Federal's Vice President of Technology Services, Geoff Vaughan.
FPED is a platform which takes a broad range of data including video, geospatial intelligence, photographs, and more, collected by aircraft in the field and exploits the data using subject matter experts located across the globe. Those experts then take the imagery and identify items of interest (e.g., weapons, vehicles, and troops). The annotated files are then disseminated to subsystems operated by external government agencies such as the Army, Navy and Marine Corps, who use it to generate intelligence reports on the status of the regions.
Under the newly awarded contract, Aleut will continue to support various sites within the FPED network to perform software and hardware updates and training, working with operators to learn what features and functionality options they'd like to see in future updates. Aleut uses human centered design principles to research requirements and make User Experience (UX) improvement recommendations for government approval.
This contract has a potential duration of three years – including one, one-year base period and two, one-year options. Aleut will partner with the incumbent, MetroStar. Aleut is proud to retain the original subcontractors and key members of the original project team, ensuring a seamless transition.
Formed in 2016, Aleut is a Small Business Administration certified 8(a) program participant, and Small Disadvantaged Business providing proven capabilities in the IT sector including, infrastructure and communications.
Aleut Information Technology, LLC is a wholly owned subsidiary of Aleut Federal, LLC, a holding company for federal subsidiaries of The Aleut Corporation (TAC). TAC was one of 13 original Alaska Native Corporations established under the Alaska Native Claims Settlement Act, passed by the U.S. Congress in 1971.
GovPilot | September 08, 2022
GovPilot, a provider of modern cloud-based government management software specifically designed for municipal and county governments has successfully migrated its platform to Azure, Microsoft’s cloud platform.
The migration affords GovPilot and its local government customers with significant benefits including access to the latest Microsoft cloud technology and security which is already trusted by the Department of Defense, the Intelligence community, and 95% of Fortune 500 companies.
GovPilot’s Azure adoption comes at a time when local governments are increasingly the target of coordinated cyber attacks and malicious ransomware code which have disrupted operations and services, jeopardized data, and caused significant financial damage to local governments across the country. According to the FBI, local governments accounted for the second-highest victimized group in 2021, trailing only the academic sector as ransomware gangs’ favorite target.
“Local governments in the U.S. have often operated with a mix of paper-based processes, spreadsheets, single-use software, and older on-site server based systems. Not only is this inefficient but it is expensive to maintain and presents a significant cyber risk for local government administrators and their constituents, As a unified cloud-based government management platform, GovPilot aims to be the operating system for local government. This implementation provides our customers with best-in-class availability, reliability, and cyber resilience. GovPilot’s mission is to empower local governments to better serve their constituents and operate efficiently. Our implementation of Microsoft’s Azure Cloud is a major part of living up to and delivering on that mission.”
-Michael Bonner Founder and CEO,GovPilot.
With the Azure migration, GovPilot and its customers will realize significant benefits including:
Enhanced Security: The GovPilot platform is secured with the latest Microsoft technology.
Data Protection: All data is encrypted, and backed-up in multiple locations.
Scalability & Performance: Azure provides limitless room to grow, all while preserving performance.
Business Continuity: GovPilot enables users to access the platform 24/7 from anywhere. Azure allows for rapid restoration of services in the event of natural disaster or other catastrophe.
“By implementing the Microsoft Azure Cloud - trusted by 95% of Fortune 500 companies and U.S government agencies - GovPilot has made a serious commitment to security. Given the current threat environment, our customers and prospective customers in local government will benefit enormously from the technology provided by Azure.”
-Robin Smith, GovPilot’s Chief Operating Officer.
GovPilot - named a GovTech 100 company for five consecutive years - is the leader in digital transformation for local governments. GovPilot's cloud-based platform was built with the sole purpose of enabling local governments to operate at their full potential by standardizing, digitizing, and unifying more than 100 operational and constituent service processes on one operating system.
Ventech Solutions | September 02, 2022
Ventech Solutions, Inc. achieved Amazon Web Services (AWS) Government Competency status. The designation recognizes Ventech Solutions provides solutions to—and/or has deep experience working with—government customers to deliver mission-critical workloads and applications on AWS.
"The AWS Government Competency is a valuable achievement that demonstrates Ventech Solutions' experience in providing innovative and quality solutions to federal agencies, This designation is a differentiator that assures agencies that Ventech Solutions is capable of helping them meet mandates, reduce costs, drive efficiencies and increase innovation across civilian agencies, national defense and intelligence communities and state and local governments."
-Audie Murphy, vice president, solutions engineering at Ventech Solutions.
As one of about 100 companies in the United States that have obtained the AWS Government Competency, Ventech Solutions is positioned as a trusted solutions provider of cloud IT services for government and public sector agencies. To receive the designation, AWS Partner Network (APN) members must possess deep AWS expertise and deliver solutions seamlessly on AWS.
AWS is enabling scalable, flexible, and cost-effective solutions from startups to global enterprises. To support the seamless integration and deployment of these solutions, AWS established the AWS Competency Program to help customers identify Consulting and Technology APN Partners with deep industry experience and expertise.
Achieving the AWS Government Competency differentiates Ventech Solutions as an AWS Partner Network (APN) member that has developed innovative technology and solutions that leverage AWS services as well as possessing deep domain expertise in one or more of the following core categories - Government Transportation, Facilities, Infrastructure Management, Justice and Public Safety, Public Healthcare, Financial and Fiscal Affairs, Citizen Services, National Security and Defense, Security and Compliance, and Open Data.
About Ventech Solutions:
Ventech Solutions is a technology and health care solutions provider that leverages emerging technologies to deliver a wide range of enterprise services, including cloud modernization, infrastructure, data, security and service integration support. Ventech Solutions leads and manages some of the most critical technology transformation initiatives for the public sector that empower government agencies to achieve their missions.