Cyara | November 14, 2022
Cyara, provider of the award-winning Automated Customer Experience (CX) Assurance Platform, today announced that it has been named as a supplier on Crown Commercial Service’s (CCS) G-Cloud 13 agreement. Launching on 9th November, G-Cloud 13 will provide the UK central government departments and all other public sector bodies with a range of cloud hosting and software services, together with associated support services.
Replacing G-Cloud 12, G-Cloud 13 builds upon its predecessor’s framework, providing the public sector with access to multiple suppliers and cloud services with the latest cloud technologies and innovations—all with a quick and easy route to market.
Cyara can be found in Lot 2, Cloud Software (SaaS), and offers the following products and services:
Cyara Botium for Public Sector - Conversational AI/Chatbot Testing
Cyara Cruncher for Public Sector - CX Performance Testing
Cyara Velocity for Public Sector - CX Regression Testing
Cyara Pulse for Public Sector - CX Monitoring
Organisations procuring Cyara’s services through G-Cloud 13 will benefit from its support with migration for any cloud contact centre provider — including Amazon Connect and Genesys Cloud. In addition, Cyara offers automated testing, monitoring, and quality assurance across omni-channel CX technologies, including IVRs and chatbots, ensuring organisations can provide a consistently smooth customer experience, whilst reducing cost.
“The UK public sector faces twin challenges: it needs to cope with growing demand for services while at the same time prepare for significant budget cuts, Cloud-based contact centres and chatbots help meet these challenges, but only if they work optimally – otherwise they can negatively impact the citizen experience and end up wasting taxpayers' money. By automating testing and monitoring, Cyara’s CX assurance solutions remove these risks, helping service providers innovate faster, boost efficiency and ensure a high-quality experience for all their users.”
-Alok Kulkarni, CEO and Co-Founder at Cyara.
About Cyara’s Automated CX Assurance Platform:
The award-winning Cyara Automated CX Assurance Platform enables companies to deliver better CX with less effort, cost, and risk. Cyara supports the entire CX software development lifecycle, from design to functional and regression testing, load testing, chatbot testing and production monitoring, ensuring enterprises can build flawless customer journeys across voice and digital channels.
Cyara is the world’s leading Automated Customer Experience (CX) Assurance platform, headquartered in Silicon Valley. Cyara’s cloud-based omnichannel assurance solutions for voice quality and chatbot testing accelerate the delivery of flawless customer journeys for enterprises while reducing the risk of customer-facing defects. Every day, major global brands trust the Cyara Platform to deliver customer smiles at scale.
About Crown Commercial Service:
Crown Commercial Service (CCS) supports the public sector to achieve maximum commercial value when procuring common goods and services. In 2021/22, CCS helped the public sector to achieve commercial benefits equal to £2.8 billion – supporting world-class public services that offer best value for taxpayers.
NOBLIS | November 16, 2022
Noblis is honored to be named the Cyber Government Contractor of the Year in the “Over $50M in Revenue” category by the Northern Virginia Technology Council (NVTC). The award acknowledges companies for their “dedication, innovation and ability to advance cybersecurity technology and anticipate the threat of future cybercrimes.”
“Noblis is thrilled to be recognized for work that is the heart of our mission, We value our partnership with NVTC and the opportunity it provides to share ideas with the best of the technology community.”
-Mile Corrigan, Noblis’ president and CEO.
NVTC announced the award last month during their annual Cybersecurity Summit. NVTC is proud to recognize and celebrate the accomplishments of the organizations and leaders who are innovating and mitigating risks across the National Capital Region, said Jennifer Taylor, president and CEO of NVTC. The work of our winners, including Noblis, protects our schools, workplaces and national infrastructures against cyber vulnerabilities and attacks.
“Our commitment to the nation’s safety and security is an essential part of what drives us, From automated continuous monitoring solutions to end-to-end data analytics, this award really salutes our multi-disciplinary teams who create the next-gen cyber tools and techniques for agency missions.”
-Chris Barnett, Noblis’ chief technology officer.
For more than 25 years, Noblis has been an innovator within the federal government, committed to enriching lives and making our nation safer while investing in the missions of tomorrow. As a nonprofit, Noblis works for the public good, providing independent and objective science, technology and engineering solutions. Together with our subsidiaries, we work with a wide range of government clients in the defense, homeland security, intelligence, law enforcement and federal civil sectors.
Spin Systems | September 29, 2022
Spin Systems, Inc. (SpinSys), announced today that it has achieved Amazon Web Services (AWS) Government Competency status. This designation recognizes that SpinSys provides solutions to—and/or has deep experience working with—government customers to deliver mission-critical workloads and applications on AWS.
Achieving the AWS Government Competency differentiates SpinSys as an AWS Partner that possess deep domain expertise in one or more of the following core categories—Government Transportation, Facilities, Infrastructure Management, Justice and Public Safety, Public Healthcare, Financial and Fiscal Affairs, Citizen Services, National Security and Defense, Security and Compliance, and Open Data, and has developed innovative technology and solutions that leverage AWS services. To receive the designation, AWS Partners must possess deep AWS expertise and deliver solutions seamlessly on AWS.
“SpinSys is proud to achieve AWS Government Competency status, We are committed to helping Government agencies achieve their goals by introducing disruptive solutions and modernizing legacy capabilities through the agility, breadth of services, and pace of innovation that AWS provides.”
-Jamie Dahlum, Vice President, Government Solutions.
AWS is enabling scalable, flexible, and cost-effective solutions from startups to global enterprises. To support the seamless integration and deployment of these solutions, AWS established the AWS Competency Program to help customers identify AWS Partners with deep industry experience and expertise.
With in-depth experience in AWS technologies and cloud offerings, SpinSys is an Advanced Tier Consulting Partner with AWS certified professionals specializing in managing big data in the cloud. Expertise includes cloud migrations, legacy applications migration and modernization, master data management, cloud infrastructure management, and cost optimizations including on AWS GovCloud. Offering a wide range of services and products, the SpinSys approach is to support cloud strategies to secure data, systems, and infrastructure in every step of our client journeys. We bring Department of Defense (DoD) compliance frameworks including Federal Information Security Modernization Act (FISMA), DoD Information Assurance Certification and Accreditation Process (DIACAP), Risk Management Framework (RMF), and Director of Central Intelligence Directives (DCID) to the enterprise.
About Spin Systems:
SpinSys provides a comprehensive range of cloud services including stabilizing, modernizing, and migrating legacy and complex enterprise applications, developing migration plans and roadmaps, creating solutions for Big Data problems, refactoring applications, and developing new cloud-based systems. SpinSys is an AWS Government competency partner and authorized reseller.
APRU | November 29, 2022
The AI for Social Good Project – Strengthening AI Capabilities and Governing Frameworks in Asia and the Pacific has recently passed the milestone of onboarding two key government agencies.
The project is the latest collaboration between the Association of Pacific Rim Universities (APRU), UN ESCAP, and Google.org, which commenced in mid-2021 and will run until the end of 2023. Over the past year, meetings and workshops have been held with government agencies from Thailand and Bangladesh. The confirmed government partners to join the project are the Office of National Higher Education, Science, Research and Innovation Policy Council (NXPO) of Thailand, in close collaboration with the National Electronics and Computer Center (NECTEC) and the National Science and Technology Development Agency and the Institute of Field Robotics (FIBO) under the King Mongkut’s University of Technology Thonburi, and the Bangladesh Aspire to Innovate (a2i) Programme. NXPO and a2i are affiliated with Thailand’s Ministry of Higher Education, Science, Research and Innovation and the ICT Division and Cabinet Division of Bangladesh, respectively.
The AI for Social Good multi-stakeholder network was initially set up in 2019, among the first milestones being the creation of a platform that convenes leading experts from the region to explore opportunities and challenges for maximizing AI benefits for society. After these activities engaged a wide range of policy experts and practitioners, the three project partners decided that it was the right time to move on to the next stage of working directly with government agencies to apply the insights generated through the collaborative project to date. The aim has been to work with government partners in Asia and the Pacific to grow sound and transparent AI ecosystems that support sustainable development goals.
“Recognizing that AI offers transformative solutions for achieving the SDGs, we are pleased to participate in the AI for Social Good Project to share experience and research insights to develop enabling AI policy frameworks.”
-Dr. Kanchana Wanichkorn, NXPO’s Vice President.
NXPO identified ‘Poverty Alleviation’ and ‘Medicine and Healthcare’ as two areas of need that are now tackled by two academic project teams. To alleviate poverty and inequality, the Thai government has developed data-driven decision-making systems to improve public access to state welfare programs. The project, under the academic leadership of the Australia National University (ANU) team, will focus on enhancing the human-centered design and public accessibility of these technologies to support successful implementation. In addition, research on AI for medical applications has increased exponentially in the past few years in Thailand. However, the progress in developing and applying AI from research to market in these areas is relatively slow. To support and accelerate the use of AI in medicine and healthcare, the expert team from the National University of Singapore (NUS) will focus their research and analysis on identifying crucial bottlenecks and gaps that impede the beneficial use of AI.
While the two Bangladesh projects both focus on the need for ‘Continuing and Personalized Pregnancy Monitoring’ (to improve health outcomes during and after birth), they are exploring different aspects of this key focus area for the government of Bangladesh. Under the leadership of the team from NUS & KAIST, the first project investigates challenges in perceptions and reception of incorporating AI into continuous pregnancy monitoring systems. Under the leadership of the University of Hawai‘i Team, the second project circles in on technological issues of Bangladesh’s healthcare sector and their impacts on AI-based data analysis and decision-making processes.
The academic integrity of both sets of country projects is overseen by Toni Erskine, Professor of International Politics and Director of the Coral Bell School of Asia Pacific Affairs at ANU. Erskine guides both the conception of the research questions in collaboration with the government partners and the delivery of the project outputs by providing support for the four academic teams in developing their projects.
“It has been incredibly rewarding to lead a project that brings together such an impressive, multidisciplinary group of researchers with government agencies that are so passionate about finding solutions to crucial problems – ranging from poverty alleviation to maternal health care, the process of working closely with government agencies from the outset to discuss these problems and co-design research questions makes this project unique and genuinely collaborative. I’m very proud to be part of it.”
-Toni Erskine, Professor of International Politics and Director of the Coral Bell School of Asia Pacific Affairs at ANU.
The following steps for the ‘AI for Social Good Project: Strengthening AI Capabilities and Governing Frameworks in Asia and the Pacific’ project will be to review and discuss the first complete drafts of the research papers by the four academic teams at a workshop in January. The partner government agencies from Bangladesh and Thailand will attend the workshop. Workshops with both government teams will also follow the presentation of final papers in the second quarter of 2023. To mark the project's conclusion, a summit with all participants in the project will be held in mid-2023 at the Australia National University.