Emerging Technology

Contentsquare Announces Acceptance into the United Kingdom G-Cloud Framework

Contentsquare | November 16, 2022 | Read time : 03:00 min

Contentsquare Announces NEws
Contentsquare, the global leader in digital experience analytics, today announced it has been accepted into the G-Cloud Digital Marketplace by the Crown Commercial Service of the UK Government. Contentsquare is now officially part of the UK Government-Cloud 13 Framework, an online service that helps public sector organizations in the UK implement the latest transformative cloud technologies, quickly and easily.

Contentsquare was approved as a Cloud Software supplier to deliver actionable insights and data to help public sector organisations manage the accelerated shift to digital and elevate the online experience for their customers. With much of our lives now online, it has never been more important for public sector actors to deliver seamless, intuitive, trustworthy and accessible digital experiences. Government agencies and public organizations have been doubling down on CX and innovation to meet the rising expectations of consumers.

“We are thrilled to have been given the G-Cloud stamp of approval and to have our solution be part of the G-Cloud 13 framework, We are looking forward to partnering with the UK public sector to help transform online services and deliver more seamless, more rewarding — and ultimately more human — experiences to their customers.”

-Duncan Keene, UK Managing Director at Contentsquare.

To support this initiative and Contentsquare’s commitment to the public sector industry, the company also recently hired Verity Buchanan as Public Sector Lead, who brings more than a decade of Public Sector experience to Contentsquare, including her work in the UK justice department, central and local government, as well as in various departments of the NHS. At Contentsquare she is helping build out a team of dedicated account managers to support the unique digital challenges and transformation missions facing the UK Public Sector.

About Contentsquare:
Contentsquare delivers the power to make the digital world more human. Its AI-powered platform provides rich and contextual insight into customer behaviours, feelings and intent — at every touchpoint in their journey — enabling organisations to build empathy and create lasting impact. The global leader in digital experience analytics, Contentsquare helps organisations everywhere transform the way they do business, allowing them to take action at enterprise scale and build customer trust with security, privacy and accessibility. More than 1000 leading organisations use Contentsquare to grow their business, deliver more customer happiness and move with greater agility in a constantly changing world. Its insights power the customer experience on over 1 million websites worldwide. Founded in Paris and with offices around the world, Contentsquare has raised $1.4B in investment funding from leading investors, including funds and accounts managed by BlackRock, Bpifrance, Canaan, Eurazeo, Highland Europe, KKR, LionTree, Sixth Street and SoftBank Vision Fund 2.

Spotlight

Other News
Government Finance

Steady Impact Launches to Help Governments and Community-Based Organizations Boost Economic Mobility Through Cash Assistance

PRnewswire | August 14, 2023

Steady, whose fintech platform helps more than 6 million workers nationwide to track and boost their income, today announced the launch of Steady Impact. As the social impact arm of the popular app, Steady Impact is already the leading administrator and data provider for cash assistance programs across the country, having distributed $115 million to more than 700,000 individuals through partnerships with city governments and community-based organizations. "When we set out to launch our cash assistance program for San Diegans impacted by the pandemic, we knew that success would depend on a partner who not only had the technological capacity to deliver support to families in need, but also shared our mission of uplifting the community," said Khea Pollard, Director of Economic Mobility and Opportunity for Jewish Family Service of San Diego. "It's been clear from the beginning that Steady Impact believes deeply in that mission. Their unparalleled understanding of what it takes to build, maintain, and measure an effective cash assistance initiative is helping thousands of families across the region recover stronger." Steady Impact has helped to develop and administer cash assistance programs in cities from Atlanta to Santa Fe to Baltimore, as well as innovative initiatives launched by community organizations and nonprofits like the Black Music Action Coalition's OnRamp. The company's technology is also used to help program leaders measure the impact of cash assistance on recipients' financial health, and Steady Impact works in partnership with the country's foremost coalitions and research organizations focused on the topic, including Mayors for a Guaranteed Income and the University of Pennsylvania's Center for Guaranteed Income Research. "A growing body of research suggests that cash assistance can be one of the most effective drivers of financial stability and economic mobility," said Adam Roseman, Co-Founder and President of Steady. "The launch of Steady Impact is not just recognition of work we've been doing for a long time. It's also a renewal of our commitment to leveraging technology to scale what works in the fight against endemic wealth and opportunity gaps." Co-founded by Shaquille O'Neal, Steady launched in 2017 with the goal of harnessing the potential of emerging technology to alleviate poverty. The company now works with several state governments to streamline the administration of unemployment insurance, SNAP, Medicaid, and other safety net benefits for non-standard workers, who now make up an estimated one-third of the U.S. labor force. "Steady's mission of making more people financially healthy is incredibly personal to me," said Shaquille O'Neal. "This is the next step in the company's efforts to make sure that everyone has the financial resources to support themselves and their families." About Steady At Steady ,we make data work for the non-standard workforce (1099, gig, and contingent workers). We partner with governments and financial institutions to help their systems work better for the workers we serve. Our flagship 1099 verification of income solution, Income Passport, is promoting access, equity and program integrity across the US. By extracting insights from data on more than 1.5 billion enriched financial transactions and over 151 billion enriched deposits, we help streamline benefits administration, quantify earnings, expand access to credit, reduce fraud, and improve outcomes.

Read More

Emerging Technology

Talkdesk CX Cloud™ Achieves FedRAMP® In Process Designation

Businesswire | August 09, 2023

Talkdesk®, Inc., a global cloud contact center leader for enterprises of all sizes, today announced that Talkdesk CX Cloud™, its AI-powered cloud contact center platform, has achieved Federal Risk and Authorization Management Program (FedRAMP) In Process designation and is listed in the FedRAMP marketplace. FedRAMP® is a U.S. federal government-wide compliance program that promotes the adoption of secure cloud products and services across U.S. federal agencies by providing a standardized approach to security assessment and authorization. The FedRAMP In Process designation is given to companies that are actively working toward a FedRAMP Authorization and mandates that the company meets specific stringent security requirements. With the FedRAMP In Process designation, Talkdesk has the ability to enable modern customer service and to meet the highest security standards for information confidentiality, integrity, and availability. “We’re proud to announce that Talkdesk has achieved the prestigious FedRAMP In Process designation for our AI-powered cloud contact center platform. This recognition not only reaffirms our unwavering commitment to security and compliance but also showcases our dedication to providing government agencies with the most trusted, flexible, and innovative solution," said Charanya “CK” Kannan, Chief Product & Engineering Officer at Talkdesk. “As Talkdesk works toward FedRAMP Authorization, we are honored to empower our valued customers on their journey to modernizing government services and delivering exceptional citizen experiences.” With a comprehensive suite of applications for omnichannel engagement, CX analytics, workforce management, and contact center operations, Talkdesk CX Cloud enables federal, state, and local governments to deliver modern customer service and increase efficiency. The security-compliant, flexible and open platform helps government institutions gain agility and get faster time to value. A single, unified interface preserves customer context and empowers governments to improve service while increasing efficiencies and employee productivity, and reducing costs. According to recent industry research, 94% of organizations are moderately to extremely concerned about cloud security, with perceived threats ranging from insecure interfaces to unauthorized access and more. Because FedRAMP is known as one of the most rigorous cloud service provider certifications in the world, many companies in regulated industries are increasingly seeking FedRAMP authorized customer service solutions. In addition to its public sector commitment, Talkdesk remains deeply invested in supporting companies across industries as they accelerate digital transformation that improves how they engage with customers securely. About Talkdesk Talkdesk® is a global cloud contact center leader for enterprises of all sizes. Talkdesk CX Cloud and Industry Experience Clouds help enterprises deliver modern customer service their way. Our trusted, flexible, and innovative contact center platform leverages AI and automation to drive exceptional outcomes for their customers and improve the bottom line. Serving enterprise customers in over 100 countries, we partner with our customers to deliver continuous innovation and breakthrough results. Our unwavering commitment to doing what we say we will do and our investment in the highest levels of security and reliability for our products make us second to none in the industry. Improve customer experiences, increase efficiency, and grow revenue with Talkdesk, a cloud contact center platform built for your industry.

Read More

Emerging Technology, Government Business

CCC announces $418M G2G contract with Colombia for GDLS-Canada LAVs

Globenewswire | June 30, 2023

CCC is pleased to announce its $418-million government to government (G2G) contract with the Colombian Ministry of National Defense for the supply of 55 Light Armoured Vehicles (LAVs) from General Dynamics Land Systems-Canada (GDLS-Canada). As part of CCC’s G2G contract, GDLS-Canada will design, manufacture, test, deliver and provide in-service support for the 55 LAVs over a period of six years. Based in London, Ontario, GDLS-Canada is a global leader in light armoured vehicle platforms and sub-system integration. It employs approximately 1,750 people and supports 9,300 direct and indirect jobs through its supply chain. CCC’s G2G contract builds on the longstanding diplomatic and economic relationship between Canada and Colombia. In 2013, CCC signed a similar G2G contract worth $65 million with the Colombian Ministry of National Defense for LAVs manufactured by GDLS-Canada. CCC is Canada’s government to government (G2G) contracting agency. For over 75 years, CCC has been helping Canadian companies like GDLS-Canada establish successful commercial relationships with foreign governments. Every G2G contract signed with CCC has the legal effect of being signed in the name of the Government of Canada and comes with an assurance of contract performance and alignment with Canada’s integrity compliance expectations. To learn about how Canada’s G2G contracts support responsible defence trade, contact CCC. CCC takes pride in supporting defence trade by facilitating the sale of leading-edge Canadian technology and expertise to Colombia, a NATO global partner. – Bobby Kwon, President and CEO of the Canadian Commercial Corporation (CCC). This new G2G contract with CCC will help GDLS-Canada sustain domestic production and contribute to the fulfillment of Canadian public policy priorities, including the essential work of economic reconciliation with Indigenous Peoples. – Jason Alejandro Monahan, Vice President and General Manager of General Dynamics Land Systems-Canada (GDLS-C). ABOUT CANADIAN COMMERCIAL CORPORATION (CCC) CCC supports the growth of international trade by helping Canadian exporters gain access to foreign government procurement markets. We are Canada’s government to government contracting agency. We help build successful commercial relationships between Canadian businesses and governments around the world through our government to government contracting approach. We are also the Government of Canada’s designated contracting authority for U.S. DoD requirements from Canada.

Read More

Emerging Technology, Cybersecurity

OwnBackup Achieves FedRAMP® Authorized Designation

Businesswire | July 20, 2023

OwnBackup, the leading SaaS data protection platform, today announced it has achieved FedRAMP® authorization for its OwnBackup Government Cloud solution. With this authorization, OwnBackup is now listed on the FedRAMP® Marketplace, and is eligible to provide data protection services to all U.S. Federal Government customers. Established in 2011, FedRAMP® is a government-wide program that promotes the adoption of secure Cloud services across the Federal Government, forming a public-private partnership to promote innovation and the advancement of more secure information technologies. By achieving FedRAMP® authorization, OwnBackup has demonstrated that it meets the rigorous security and compliance requirements of the program to host sensitive information in the Cloud. “FedRAMP® authorization is a significant milestone for OwnBackup, and reaffirms our position as the market leader in SaaS data protection,” said Sam Gutmann, Chief Executive Officer at OwnBackup. “This designation allows us to bring our best-in-class solutions to Federal Government agencies, partnering with these vital organizations to accelerate their digital transformation goals, while ensuring that critical Federal Data and Metadata remains secure.” OwnBackup’s FedRAMP® announcement comes at a time when the U.S. Government is making cybersecurity a clear priority. Earlier this year, the Biden-Harris Administration announced a new National Cybersecurity Strategy focused on strengthening the Nation's digital infrastructure, emphasizing the importance of Cloud security and resilience, and protecting citizens and businesses from cyber threats. While no individual or company is immune to cyber threats, these attacks disproportionately target the public sector. The public sector manages a wide array of sensitive information, making it a popular target for cyber criminals. According to Verizon’s 2022 Data Breach Investigations Report (DBIR), the public sector had the second most attacks of any industry. With OwnBackup, U.S. Government Agencies can be better prepared to avoid disruption to critical services, ensure a continuity of operations, and uphold trust and confidence with the citizens that they serve. OwnBackup’s Data Protection Platform, which is used by over 6,000 customers across critical SaaS ecosystems, was designed with security in mind from its inception. OwnBackup’s solutions are architected with a variety of security controls across multiple tiers to address a range of security risks. About OwnBackup OwnBackup is a leading SaaS data protection platform for some of the largest SaaS ecosystems in the world, including Salesforce, Microsoft Dynamics 365, and ServiceNow. Through capabilities like data security, backup and recovery, archiving, and sandbox seeding, OwnBackup empowers thousands of organizations worldwide to manage and protect the mission-critical data that drives their business. Co-founded by seasoned data recovery, data protection, and information security experts, OwnBackup is a trusted independent software vendor (ISV) partner on the Salesforce AppExchange, AWS Marketplace, and Microsoft Marketplace. The Company is headquartered in Englewood Cliffs, New Jersey, with research and development (R&D), support, and other functions in Israel, EMEA and APAC. OwnBackup has raised over $500 million in venture funding, is ranked on the Forbes Cloud 100 as one of the world's top private cloud companies, and is the partner of choice for some of the world’s largest users of SaaS applications.

Read More