Defense is Embracing Robotic Process Automation But It’s Not Yet Scaling It
Nextgov | April 23, 2020
Defense agencies deploying robotic process automation are hitting technical and cultural issues as they explore scaling the tools across the enterprise. “There are a few agencies, I think, that have some pretty robust RPA implementations. The challenge I’ve seen in terms of scale is that we need to solve for a shared services model before we're able to accomplish the kind of scaling we’ve seen like in the commercial industry,” Rachael Martin, a Joint Artificial Intelligence Center mission chief who focuses on improving business processes through AI and automation, said during a webinar held by the Institute for Critical Infrastructure Technology.