Defense is Embracing Robotic Process Automation But It’s Not Yet Scaling It

Defense agencies deploying robotic process automation are hitting technical and cultural issues as they explore scaling the tools across the enterprise. “There are a few agencies, I think, that have some pretty robust RPA implementations. The challenge I’ve seen in terms of scale is that we need to solve for a shared services model before we're able to accomplish the kind of scaling we’ve seen like in the commercial industry,” Rachael Martin, a Joint Artificial Intelligence Center mission chief who focuses on improving business processes through AI and automation, said during a webinar held by the Institute for Critical Infrastructure Technology.