Yellow.ai | November 23, 2022
With countries in the Middle East working to enable broad-scaled digital transformation, government agencies are increasingly gravitating towards the adoption of Conversational AI solutions to redefine the citizen experience. According to data released by Yellow.ai, a leading enterprise-grade Conversational AI platform, the company has served over 222K unique users for its government sector clientele in the region.
Recently mentioned in the Gartner Hype Cycle for Digital Government Services, 2022, under the chatbot category, the company works with key government departments across the Middle East. The Yellow.ai platform has recorded an exchange of over 13M messages focused on citizen delivery services in the last two quarters, exchanged between its Dynamic AI agents and end-users during over 233K sessions.
"Public sector organizations need to address numerous queries daily, and doing so manually is a time-consuming task. At the same time, citizens have a growing expectation of being able to conveniently avail government services. That's where Conversational AI can step in to improve efficiency and human productivity, streamlining the process of delivering citizen services digitally while keeping humans in the loop. We have seen a huge surge in traction from Middle Eastern government agencies , and our deployments are helping address some very unique use cases by bringing power to citizens' fingertips on channels that they actively use. With continued emphasis on digitization, we expect Conversational AI to soon become an integral pillar in delivering stellar services to citizens."
-Raghu Ravinutala, CEO & Co-founder, Yellow.ai.
For instance, Yellow.ai works with one of the largest government entities in the UAE, where over 4000 users interact with its Dynamic AI agent in a single day. The AI agent has a 99.7 percent accuracy rate, delivering a CSAT score of 4.56 out of 5. While text-based messaging channels are the preferred medium for citizen delivery services, the company is also seeing voice-based Conversational AI solutions gain momentum. The major use-cases, as observed, are for automating customer support, filing documentation related to government entities, booking services, raising complaints, making payments, and locating branches and offices, where the most traction is being witnessed on WhatsApp.
Yellow.ai is a leading enterprise-grade Conversational AI platform, enabling enterprises to unlock business potential at scale. The platform is trusted across 85+ countries by 1000+ enterprises, including Domino's, Sephora, Hyundai, Carrefour, Kuwait Food Company (Americana), Choithrams, Amouage Oman, Arabian Radio Network and MG Motors. Powered by Dynamic AI agents for enterprises, the company aims to deliver human-like interactions that boost customer satisfaction and increase employee engagement at scale, through its no-code platform. Recognised by Frost & Sullivan, Gartner, Forrester, IDC, and G2 as a leader, the company has raised more than $102M from blue-chip investors and has offices across six countries.
Draganfly | November 18, 2022
Draganfly Inc. (NASDAQ: DPRO) (CSE: DPRO) (FSE: 3U8) (“Draganfly” or the “Company”), an award-winning, industry-leading drone solutions and systems developer, is pleased to announce DEF-C, a Ukrainian company involved in the civil and defense sectors, has selected Draganfly as an exclusive provider of drones and related services.
DEF-C is a Ukrainian company of the Intecracy Group consortium, which has been involved in projects in the creation and use of unmanned aerial vehicles and solutions in the civil and defense sectors for the past decade, providing a broad range of products and services.
Draganfly will provide comprehensive equipment and solutions for emergency response, security, defense, and infrastructure, in addition to mapping, support, and public services. Draganfly’s platforms can adapt to air and ground situations providing a range of solutions that solve integral issues.
“DEF-C is a trusted provider to multiple Ukraine agencies. The integration of Draganfly’s solutions into our multiple civil and military projects has been well received, and we look forward to expanding this strategic partnership”
-Yuri Syvytsky, Lead Director of DEF-C.
The partnership between Draganfly and DEF-C will enable us to continue to provide equipment and solutions to the people of Ukraine, said Cameron Chell, President, and CEO of Draganfly. The selection of Draganfly by DEF-C is a testament to the strength of our technology and our team's ability to provide turnkey solutions that meet the specific needs of our customer base.
Draganfly Inc. (NASDAQ: DPRO; CSE: DPRO; FSE: 3U8) is the creator of quality, cutting-edge drone solutions, software, and AI systems that revolutionize the way organizations can do business and service their stakeholders. Recognized as being at the forefront of technology for over 20 years, Draganfly is an award-winning industry leader serving the public safety, public health, mining, agriculture, industrial inspections, security, mapping, and surveying markets. Draganfly is a company driven by passion, ingenuity, and the need to provide efficient solutions and first-class services to its customers around the world with the goal of saving time, money, and lives.
Keeper Security | December 09, 2022
Keeper Security, the leading provider of zero-trust and zero-knowledge cybersecurity software protecting passwords, secrets and connections, today announced that the company has obtained StateRAMP Authorization at the Moderate Impact Level for its Keeper Security Government Cloud (KSGC).
The nationwide StateRAMP cybersecurity verification program promotes the adoption of secure cloud services across state and local governments by providing a standardized approach to security and risk assessment for cloud technologies. StateRAMP Authorization differentiates KSGC from its competitors as the best in class zero-trust and zero-knowledge security solution for state and local governments, as well as higher-educational institutions, to protect their passwords, data, and secrets.
StateRAMP Authorization enables these governments and organizations to accelerate the adoption of cloud computing by creating transparent standards and processes for security authorizations. It allows them to leverage Keeper's password management and cybersecurity platform on an institution-wide scale with confidence that the solution meets strict standardized security requirements. KSGC is hosted in AWS GovCloud (US), designed to host sensitive data, regulated workloads, and address the most stringent security and compliance requirements.
Keeper's StateRAMP Authorization comes on the heels of KSGC achieving FedRAMP Authorization at the Moderate Impact Level in August 2022. While StateRAMP Authorization typically takes two years to complete, KSGC's existing FedRAMP Authorization accelerated the certification. To receive FedRAMP Authorization, organizations must implement controls from 17 different control families that originate from National Institute of Standards and Technology Special Publication 800-53. Now, KSGC is the first and only FedRAMP and StateRAMP Authorized password management platform in the industry.
"We are proud to bring Keeper's password management and cybersecurity platform to StateRAMP Authorized status, and thrilled to be the first FedRAMP and StateRAMP Authorized password management platform, KSGC's StateRAMP Authorization underscores our dedication to the highest standards of internal security controls and encryption. Keeper is eager to help state and local governments and higher-educational institutions protect their digital assets from ransomware, data breaches and other password-related cyberattacks."
-Darren Guccione, CEO and Co-Founder of Keeper Security.
Keeper provides government agencies with a human-centric cybersecurity solution that promotes adoption of password best practices, like the use of MFA, by employees and contractors. Keeper also promotes secure collaboration with encrypted record sharing that allows system administrators to regulate privileged access to files, as well as masking credentials. Keeper's zero-knowledge system architecture provides the highest levels of security and privacy. Encryption and decryption of data always occurs locally on the user's device, and only the encrypted ciphertext is stored in KSGC.
KSGC's FedRAMP and StateRAMP Authorizations follow a White House Executive Order mandating zero-trust architecture and strong encryption, along with a draft memorandum by the Office of Management and Budget and the Cybersecurity and Infrastructure Security Agency mandating all federal agencies adopt a zero-trust security architecture by 2024. The memorandum specifically calls out password security requirements that KSGC facilitates, including strong password policies, the removal of a deprecated requirement to require special characters and regular password rotation, and the ability to compare user passwords against weak and breached data.
About Keeper Security:
Keeper Security is transforming the way organizations of all sizes secure their passwords, secrets and confidential information. Keeper's easy-to-use cybersecurity platform is built on a foundation of zero-trust and zero-knowledge security to protect every user on every device, while meeting the most stringent government security and compliance requirements. Keeper is SOC 2 and ISO 27001 certified, FIPS 140-2 validated, FedRAMP and StateRAMP Authorized. Trusted by federal agencies including the Departments of Justice and Energy, Keeper is the leader for best-in-class password management, secrets management, privileged access, secure remote access and encrypted messaging.
Healthcare Management Solutions | November 30, 2022
The Missouri Department of Health & Senior Services (DHSS) has awarded Healthcare Management Solutions, LLC (HMS) a contract to support its work by providing qualified surveyors to conduct long-term care facility recertification and complaint surveys.
“We are honored to be selected by the Missouri Department of Health & Senior Services to conduct these surveys, All Missouri residents deserve quality long-term care. We appreciate this opportunity to help protect vulnerable populations across the state.”
-Leah Heimbach, President of HMS.
HMS will be conducting comprehensive reviews of everything from infection control and nursing services, medication dispensing, diet and exercise, patients’ rights, the physical environment and much more, including record reviews, resident interviews, kitchen inspections, and staff observation.
This project is eighty-three percent (83%) funded by the Centers for Medicare and Medicaid Services (CMS) of the U.S. Department of Health and Human Services (HHS) under the Title XVIII Survey and Certification grant. This information or content and conclusions are those of the author and should not be construed as the official position or policy of, nor should any endorsements be inferred by CMS, HHS or the U.S. Government.
About Healthcare Management Solutions, LLC:
HMS protects vulnerable populations and veterans. We blend our unique healthcare and technology expertise to create bold, yet cost-effective solutions that federal and state agencies and our private-sector partners need to make sure your loved ones get the best possible care in nursing homes and other healthcare settings, no matter where in America they live.