ISG | September 16, 2022
State and municipal governments in the U.S., many still burdened by legacy systems and processes, are working with service providers to secure new cloud-based IT architectures amid major technology transitions, according to a new research report published today by Information Services Group (ISG) (Nasdaq: III), a leading global technology research and advisory firm.
The 2022 ISG Provider Lens™ Cybersecurity — Solutions and Services report for the U.S. Public Sector finds that governments and associated public organizations know they need to quickly overhaul both IT and cybersecurity to meet growing demand for remote work and online services to constituents. Most favor wholesale migration to cloud architectures and modern cybersecurity tools, but they need to overcome long-established procurement practices to succeed.
“Legacy platforms and processes have held many agencies back from offering better services and becoming more efficient, The new, more holistic approach to technology also extends to cybersecurity.”
-Nathan Frey, partner, ISG Public Sector.
The COVID-19 pandemic has intensified challenges governments in the U.S. have faced for decades, the report says. Lockdowns and work-from-home requirements forced agencies to offer more services online while ramping up IT support for suddenly remote workers. At the same time, a long-term exodus of older employees accelerated, making it even harder for organizations to catch up.
These factors have triggered a wave of IT modernization in the U.S. public sector, including projects to update IT security systems, especially identity and access management (IAM) and data loss/leakage prevention (DLP), ISG says. Advanced IAM systems let agencies offer more workers and constituents secure access to systems, while DLP provides better control of what data users can access in those systems and how they can use the data.
“Public agencies want more sophisticated security tools, with proper integration, so they can offer better services without increasing risk, Qualified service providers with public-sector experience are helping at every stage of the process.”
-Jan Erik Aase, partner and global leader, ISG Provider Lens Research.
More state and local governments are seeking technical security services for integration and implementation and engaging with managed security service providers for ongoing operations, ISG says. Some governments are also turning to strategic security service providers for help in developing an overall security vision spanning all departments and functions, often for the first time.
The 2022 ISG Provider Lens™ Cybersecurity — Solutions and Services report for the U.S. Public Sector evaluates the capabilities of 61 providers across five quadrants: Identity and Access Management (IAM); Data Leakage /Loss Prevention (DLP) and Data Security; Technical Security Services; Strategic Security Services, and Managed Security Services.
The report names IBM as a Leader in all five quadrants and Atos as a Leader in four quadrants. It names Accenture, Capgemini, Deloitte, EY and Infosys as Leaders in three quadrants each. Broadcom, Unisys and Verizon are named as Leaders in two quadrants each. ManageEngine, Microsoft, Okta, Palo Alto Networks, Proofpoint, RSA, Trend Micro, Varonis, Wipro and Zscaler are named as Leaders in one quadrant each.
About ISG Provider Lens™ Research:
The ISG Provider Lens™ Quadrant research series is the only service provider evaluation of its kind to combine empirical, data-driven research and market analysis with the real-world experience and observations of ISG's global advisory team. Enterprises will find a wealth of detailed data and market analysis to help guide their selection of appropriate sourcing partners, while ISG advisors use the reports to validate their own market knowledge and make recommendations to ISG's enterprise clients. The research currently covers providers offering their services globally, across Europe, as well as in the U.S., Canada, Brazil, the U.K., France, Benelux, Germany, Switzerland, the Nordics, Australia and Singapore/Malaysia, with additional markets to be added in the future.
ISG (Information Services Group) (Nasdaq: III) is a leading global technology research and advisory firm. A trusted business partner to more than 800 clients, including more than 75 of the world’s top 100 enterprises, ISG is committed to helping corporations, public sector organizations, and service and technology providers achieve operational excellence and faster growth. The firm specializes in digital transformation services, including automation, cloud and data analytics; sourcing advisory; managed governance and risk services; network carrier services; strategy and operations design; change management; market intelligence and technology research and analysis. Founded in 2006, and based in Stamford, Conn., ISG employs more than 1,300 digital-ready professionals operating in more than 20 countries—a global team known for its innovative thinking, market influence, deep industry and technology expertise, and world-class research and analytical capabilities based on the industry’s most comprehensive marketplace data.
EMERGING TECHNOLOGY,GOVERNMENT FINANCE
Kaloom | September 09, 2022
Kaloom™ today announced it secured an additional USD 21 million from the Quebec government and current investor, Alternative Capital Group (ACG), who matched the government of Quebec’s investment. This latest investment will support Kaloom's go-to-market strategy and extend its current heterogeneous hardware strategy by supporting additional platforms like SmartNICs and Servers. The latest cash infusion will also allow Kaloom to ramp up sales, and help its global service provider customers benefit from burgeoning Network transformation and 5G-Edge market opportunities.
ACG's participation in this latest financing round is a strong vote of confidence in Kaloom's ability to execute on its vision. In addition to financial support, ACG brings a wealth of experience and resources that are invaluable to Kaloom’s continued business growth.
"ACG is proud to support Kaloom’s continued business growth as the company realizes the vision it set out to achieve, Kaloom's innovative solutions help network providers overcome the major challenges of Network Transformation and 5G-Edge deployments. With Kaloom's help, network providers can deliver the high-speed, low-latency performance that users demand. We look forward to supporting Kaloom in this next growth phase."
-Nicolas Beauchamp, ACG.
This latest cash infusion strengthens Kaloom’s standing as an emerging leader providing fully programmable and automated cloud-native solutions that simplify management and save costs in complex distributed edge networks. Kaloom works with service providers around the globe and plans to expand in Japan, recently registering its business in the country.
"With this investment, we can harness our momentum and continue to serve our global customers while expanding into new markets, Our mission is to empower service providers and operators worldwide with automated and fully programmable distributed edge network solutions that transform underlying network infrastructure and reduce total cost of ownership. This investment is critical to achieving that mission globally and enabling 5G-Edge and private 5G monetization in our industry."
-Laurent Marchand, Kaloom Founder and CEO.
Kaloom is delivering a fully programmable and automated cloud-native edge center networking software solution that will disrupt how distributed cloud edge and data center networks are built, managed and operated by Telecom, Fixed and Mobile Operators, Data Center and Cloud Service Providers. Kaloom comprises technology veterans with proven track records of delivering large-scale networking, analytics, and AI-based solutions for the world's largest networks. Kaloom is based in the Quartier de l'innovation in Montréal, Quebec.
Riverbed | August 24, 2022
More than half the federal government IT employees responding to a recent survey say they are worried their IT systems will struggle to deliver good user experiences as more agency employees return to working in offices instead of remotely, according to a new survey released today by Riverbed® and Swish.
Among survey respondents who are concerned with end-user experience in a hybrid work environment, 52% of those are concerned that their legacy IT architectures and on-premises network infrastructure will struggle with the increased usage of collaboration tools such as Teams and Zoom as workers return to the office, and 44% are concerned that the end user experience on-site won’t be as good as at home. These concerns arise as the concept of “government from anywhere,” whether in an on-site or hybrid capacity, is becoming widely accepted. Of those surveyed, 47% expect hybrid work environments (teleworking 2-4 days a week) to continue for the long-term, while only 30% expect that a majority of employees will return to the office fulltime in the next six months.
The survey of IT employees across the U.S. federal government, from both civilian and defense agencies, was conducted by research firm Market Connections.
Survey respondents also reported that they rely on reactive, manual methods to quantify problems with user, infrastructure, and application experiences. While 100 percent of respondents agree that it is at least somewhat important to measure end user experience and productivity capability, 87% claim their agency is still reactively responding to help desk tickets and 51% rely upon user phone calls as a primary means of quantifying issues.
“These survey findings point to the importance of utilizing proactive monitoring tools that provide complete network visibility to improve the user experience and network performance across an agency’s entire IT environment, As agencies balance their various work environments and collaboration tools, they should seek to implement an observability platform that multiple teams can use to proactively identify and contextually analyze user issues and leverage automation to solve them quickly.”
-Craig McCullough, Senior Vice President of Public Sector for Riverbed.
According to the survey, most agencies surveyed (59%) aren’t effectively measuring the impact of change in their IT environment, and are not examining business transaction productivity in terms of labor cost, latency impact, or rate of success. Issues of user experience and productivity and IT network performance can be successfully addressed by utilizing a single-platform, proactive, monitoring tool that provides end-to-end network visibility. With full visibility, IT and agency leaders can quickly identify, mitigate and resolve issues across a variety of endpoints through one integrated system.
“This is significant because without a single performance platform, agencies don’t have consolidated incident-centric end-to-end context, root cause analysis, or automated response, Unified observability should be at the forefront of agency thinking and we and our partners, like Riverbed, are working to support this mentality shift which will ultimately benefit the government for years to come.”
-Monty Deel, Chief Executive Officer for Swish.
Swish is a provider of technology solutions and engineering services to the U.S. Federal Government with a focus on high-quality outcomes for customers. Experienced and certified engineers research and evaluate the most innovative technologies on the market and then develop full life cycle solution offerings to ensure that customers realize maximum operational value. Since 2006, Swish has delivered high-performance solutions and services to the Federal Government market ensuring that customer’s digital service capabilities, performance and security exceed expectations and requirements. Swish is a Service-Disabled, Veteran-Owned and HUBZone certified Small Business.
Riverbed is the only company with the collective richness of telemetry from network to app to end user, that illuminates and then accelerates every interaction, so organizations can deliver a seamless digital experience and drive enterprise performance. Riverbed offers two industry-leading portfolios: Alluvio by Riverbed, a differentiated Unified Observability portfolio that unifies data, insights, and actions across IT, so customers can deliver seamless, secure digital experiences; and Riverbed Acceleration, providing fast, agile, secure acceleration of any app, over any network, to users anywhere. Together with our thousands of partners, and market-leading customers globally – including 95% of the FORTUNE 100 –, we empower every click, every digital experience.
Aquia | August 22, 2022
Aquia Inc., a Service-Disabled Veteran-Owned Small Business specializing in cloud and cybersecurity professional services, today announced that it has joined the Digital Services Coalition (DSC) of companies working to make the government work better through digital change.
There are organizations inside the government (United States Digital Service/Corp, 18F, Presidential Innovation Fellows) that are already spearheading efforts to improve how government delivers services to the American public. But they need support from commercial tech firms to make sweeping changes to how things are done. Nimble, forward-thinking firms are the ones who can make this a reality.
"Aquia and the DSC have a lot of the same characteristics as organizations, Joining this team of dedicated professionals will ensure Aquia remains focused on the toughest challenges in government, and we know that this partnership will allow us to continue to be a force for good."
-Aquia Chief Executive Officer, David Maskeroni.
About Aquia Inc:
Aquia Inc. is a Service-Disabled Veteran-Owned Small Business based in Millsboro, DE. Aquia is a developer-centric company founded in 2021 by military veterans with a passion for the intersection of security/velocity and decades of experience driving transformational change across public sector, enterprise, and top-tier technology companies. At Aquia, we value trust, accountability, transparency, and diversity; and we've built these tenants into the DNA of our company.