Qualtrics Introduces Contact Tracing Solution to Help State and Local Governments Control the Spread of COVID-19

Qualtrics | June 22, 2020

Qualtrics, the leader in customer experience and creator of the experience management (XM) category, today announced they are releasing a contact tracing solution that streamlines and automates the contact tracing process. The solution provides health departments the ability to contact individuals who have tested positive for COVID-19 and anonymously notify those they have been in contact with that they may have been exposed to the virus. Through an opt-in platform, health departments and local governments responsible for monitoring coronavirus transmission use the solution to contact individuals who have tested positive or are at high risk of contracting COVID-19. People can confidentially share locations they have visited and individuals with whom they have come into contact. Built on the XM Platform™ the solution automatically notifies impacted individuals and instructs them on next steps so they can take the appropriate safety measures while maintaining individual confidentiality. All data from the contact tracing process is controlled solely by authorized government agencies. The solution does not employ automatic location tracking technology.

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Each year, the federal government provides more than $150 billion in financial aid (grants, work-study, and loans) for college or career school. To apply for this aid, you must complete the Free Application for Federal Student Aid (FAFSA®). Also, state governments and many colleges and career schools use your FAFSA information to award you their aid. Some schools won’t consider you for merit scholarships (scholarships based on academic achievement or other talents or skills) until you’ve submitted a FAFSA, so complete one even if you think you won’t qualify for federal aid.


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GOVERNMENT BUSINESS

SuperCom Launches New $1 Million Project in Central Coast California

SuperCom | January 18, 2022

SuperCom , a global provider of secure solutions for the e-Government, IOT and Cybersecurity sectors, announces today that its fully-owned subsidiary, Leaders in Community Alternatives (LCA), has launched a new project with a probation department in Central Coast California to provide rehabilitative services. This launch reflects the progression of an award in this county previously announced, and the successful completion of county approval process well as contract negotiations and execution. This project, which also has an emphasis on employment services for women, supports those reentering the community from periods of incarceration by providing evidence-based and individualized services that contribute to a reduction in recidivism. This new project is valued at approximately $1 million over a term of three years, or approximately $340,000 per year. "We are pleased to continue our momentum into 2022 with another new project launch, this time in California with an existing customer, further validating the value of our offerings and the strength of our long-term customer relationships. We attribute this new project also to our successful track record of creating customized programs that best suit the needs of public agencies related to reducing recidivism, improving outcomes, and ultimately changing behavior," commented Ordan Trabelsi, President and CEO of SuperCom. "Looking forward, we expect to win more multi-year government projects with both new and existing customers globally which will add on to our annual recurring revenues." Ordan Trabelsi, President and CEO of SuperCom About SuperCom Since 1988, SuperCom has been a global provider of traditional and digital identity solutions, providing advanced safety, identification and security solutions to governments and organizations, both private and public, throughout the world. Through its proprietary e-Government platforms and innovative solutions for traditional and biometrics enrollment, personalization, issuance and border control services, SuperCom has inspired governments and national agencies to design and issue secure Multi-ID documents and robust digital identity solutions to its citizens and visitors. SuperCom offers a unique all-in-one field-proven RFID & mobile technology and product suite, accompanied by advanced complementary services for various industries including healthcare and homecare, security and safety, community public safety, law enforcement, electronic monitoring, livestock monitoring, and building and access automation.

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GOVERNMENT BUSINESS

Cardinality.ai Expands Executive Leadership Team with addition of New Chief Growth Officer & Chief Administrative Officer

Cardinality.ai | May 09, 2022

Cardinality.ai, a data technology company helping government agencies achieve better outcomes through data-driven automation, artificial intelligence (AI), and built-for-purpose solutions, announced that Peter Allen and Anna Harper join Cardinality's executive leadership team as Chief Growth Officer & Chief Administrative Officer, respectively. As CGO, Peter will collaborate with the executive leadership team and be responsible for accelerating growth by driving a go-to-market strategy that aligns with Cardinality's vision of impacting one billion people globally by 2024. An accomplished leader of sales and marketing teams across technology firms of diverse sizes, Peter led global sales and marketing for CSC, delivering over $15B in annual bookings, and has also led the growth functions for smaller companies serving specific industry segments, most recently serving as the senior vice president for sales & marketing at Benefitfocus, a $300M/year SaaS leader in employee benefits enrollment and administration. "Cardinality is earning a remarkable position among progressive government agencies for modernizing the ways citizens are served through social programs which improve quality of life. That's both the mission and momentum that I am honored to join," commented Allen. Anna, in her role as CAO, is responsible for overseeing operational budgets, key performance indicators and staffing across Cardinality's global operations to ensure clients & employees have a seamless and positive experience. She has been serving as the Vice President of Operations for Cardinality for the last year and has established a strong foundation supporting the company's plans to scale. "It's a privilege to serve as a leader in an organization whose mission aligns with your personal goals. The opportunity to apply my expertise to an organization supporting government agencies to improve the lives of citizens has purpose and meaning", shared Harper. Peter & Anna are tremendous additions to our executive leadership team. Their experience and mastery in their respective fields complements the deep technology leadership and public sector domain expertise of our other leaders. We are looking forward to leveraging their expertise to enhance our growth & execution strategy and help us continue our journey to make it easier and faster for U.S. government workers to serve their constituents." Thiag Loganathan, Cardinality's CEO Over the past year, Cardinality has added three new state agencies to the growing roster of customers, secured outside investment from Attain Capital Partners, added industry leader Greg Baroni to its Board of Directors, confirmed Thiag Loganathan as CEO, appointed Kevin Jones to the Chief Operating Officer role, focusing on product engineering, customer activation and support, and the functional roadmap for the Cardinality platform. "We are executing our plan to fulfill our mission of improving outcomes for vulnerable populations in America, and globally, by enhancing the executive leadership that will serve us with expert steering," concluded Loganathan. About Cardinality Cardinality is a data technology group helping government agencies achieve better outcomes by eliminating friction and improving the experience of citizens and government workers using Artificial Intelligence (AI) SaaS Solutions. Founded in 2017 by four serial entrepreneurs and a team of data specialists, the company has one goal: impact a billion lives. And it's already on its way—Cardinality solutions are being used by multiple agencies in the states of Indiana and Maryland. The company's suite of solutions was built specifically for workforce, health, and human services leveraging modern AI Case Management, CRM, ERP, RedBird AI, and Low-Code platform, so that agencies can modernize existing systems up to 50% faster than other low-code platforms and 200% faster than custom or unproven solutions.

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EMERGING TECHNOLOGY

CrowdStrike Secures Significant Impact Level 4 (IL-4) Authorization to Protect Critical U.S. Department of Defense Assets

CrowdStrike | April 12, 2022

CrowdStrike, a leader in cloud-delivered protection of endpoints, cloud workloads, identity and data, announced it has been granted a Provisional Authorization to Operate (P-ATO) at Impact Level 4 (IL-4). This important authorization will enable CrowdStrike to now deploy CrowdStrike’s Falcon® cybersecurity platform to a broad range of Department of Defense (DoD) and Defense Industrial Base (DIB) customers to protect their Controlled Unclassified Information (CUI). CrowdStrike received a Provisional Authorization to Operate (P-ATO) at Impact Level 4 (IL-4), which is defined by the DoD’s Cloud Security Requirements Guide (SRG). This authorization marks yet another milestone in CrowdStrike’s ongoing investment and multi-year effort to bring its modern, cybersecurity technology to the public sector – technology that is used by 65 of the Fortune 100 and 15 of the top 20 banks globally to protect against enterprise risk and stop breaches. With IL-4 P-ATO now in hand, CrowdStrike is proud to share that it has been working with DISA and our DoD sponsor towards a DoD Impact Level 5 (IL-5) P-ATO, and is committed to helping secure National Security Systems (NSS). Adoption of superior cloud-native technologies is mission-critical for the DoD and the DIB, as all federal agencies must remain vigilant in today’s heightened threat environment. It’s crucial the government takes steps to adequately prepare for disruptive activity from our nation’s adversaries. This authorization will further CrowdStrike’s support to federal agencies in defending against modern cyber threats, and we remain committed to bolstering our engagements with the public sector. Private-public sector collaboration is critical during these unprecedented times, and cybersecurity must remain paramount for both sectors into the future.” Shawn Henry, CrowdStrike chief security officer and president of CrowdStrike Services CrowdStrike remains relentless in its pursuit of helping public sector customers and in recognizing the unique requirements relative to cloud engineering. Innovative cloud-native technologies – like CrowdStrike’s Falcon platform – which emphasize concepts such as holistic zero trust and endpoint detection and response (EDR) at-scale have been embraced by Federal cybersecurity leaders and give U.S. government agencies new options to embrace more transformative technologies. Today, CrowdStrike brings the powerful combination of cloud-native, AI-driven technology through the CrowdStrike Falcon® platform, real-time threat intelligence and elite threat hunting to secure some of the United States’ most critical endpoints and workloads including the DoD, the U.S. Department of Homeland Security (DHS) through the Cybersecurity and Infrastructure Security Agency (CISA), multiple other federal civilian agencies, and the Center for Internet Security (CIS). Additionally, CrowdStrike was one of the first security Cloud Service Offerings (CSO) to achieve FedRAMP authorization and delivers comprehensive at-scale protection with reduced complexity for government end users Recently, CrowdStrike joined forces with Cloudflare and Ping Identity to help strengthen and increase the nation's cyber readiness through the joint Critical Infrastructure Defense Project, providing no-cost cybersecurity technologies and services to particularly vulnerable industries, including water utilities, the energy sector, and healthcare. The project, in collaboration with key partners across the public sector, provides access to CrowdStrike’s best-in-class endpoint protection and intelligence services to help critical infrastructure organizations adopt a heightened cybersecurity posture and defend themselves from potential cyberattacks. CrowdStrike is also a founding partner of CISA’s Joint Cyber Defense Collaborative (JCDC), which unifies cyber capabilities spread across federal agencies, state and local governments and the private sector, furthering cybersecurity collaboration and information sharing. About CrowdStrike CrowdStrike, a global cybersecurity leader, has redefined modern security with one of the world’s most advanced cloud-native platforms for protecting critical areas of enterprise risk – endpoints and cloud workloads, identity and data. Powered by the CrowdStrike Security Cloud and world-class AI, the CrowdStrike Falcon® platform leverages real-time indicators of attack, threat intelligence, evolving adversary tradecraft and enriched telemetry from across the enterprise to deliver hyper-accurate detections, automated protection and remediation, elite threat hunting and prioritized observability of vulnerabilities. Purpose-built in the cloud with a single lightweight-agent architecture, the Falcon platform delivers rapid and scalable deployment, superior protection and performance, reduced complexity and immediate time-to-value.

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GOVERNMENT BUSINESS

iQor Earns Government Safety Seal in Santa Rosa

iQor | April 07, 2022

The Philippines Department of Labor and Employment (DOLE) has recognized iQor Santa Rosa with the Government Safety Seal Certification for the BPO sector in the province of Laguna. This is the second such certification for iQor, which was the first BPO to receive this recognition in Region 4A (Calabarzon Region) when iQor Dasmarinas received the certification. Companies in the manufacturing, utilities, and business process outsourcing (BPO) industries are eligible for the certification based on compliance with government health and safety standards. This is the second iQor contact center the Philippines government has recognized with a Safety Seal Certification. It celebrates the importance we place on ensuring the health and safety of our employees. Our teams are committed to working together to create a safe and rewarding work environment that employees look forward to being a part of each day.” Gary Praznik, iQor President and CEO iQor, a managed services provider of customer engagement and technology-enabled BPO solutions, is committed to complying with all government health and safety standards to safeguard employees and to deliver consistent and reliable service to clients. With the power of technology and automation, iQor distributes the health checklist and monitors vaccination status to ensure only those who are vaccinated enter iQor facilities. “iQor has ongoing investments to create safe work environments,” said Fleurette Navarro, iQor senior vice president of global recruitment and Philippines human resources. “We collaborate throughout our organization to create excellent experiences for our employees. This certification recognizes the work we have done from the start of the pandemic to adhere to health and safety protocols to ensure the wellbeing of all employees.” The certification was presented to iQor by Attorney Nepomuceno A. Leaño, II, OIC assistant regional director DOLE IV-A; and Deah Celeste Tercias, senior labor employment officer, DOLE Laguna. iQor has 16 contact centers in the Philippines archipelago in Cavite, Davao, Iloilo, Laguna, Negros Occidental, Pampanga, and Quezon City. About iQor iQor is a managed services provider of customer engagement and technology-enabled business process outsourcing (BPO) solutions comprised of 35,000 amazing employees spanning 10 countries. We are passionate about delivering an outstanding omnichannel customer experience for brands across the globe. Harnessing intelligent CX technology that can scale teams anywhere, our BPO solutions create happy employees and delighted customers. Our irresistible culture results in a smile with each interaction to create optimal customer experiences. We enable diverse teams to scale our BPO digital solutions from local to global to create the CX experience brands demand to win and keep customers.

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Spotlight

Each year, the federal government provides more than $150 billion in financial aid (grants, work-study, and loans) for college or career school. To apply for this aid, you must complete the Free Application for Federal Student Aid (FAFSA®). Also, state governments and many colleges and career schools use your FAFSA information to award you their aid. Some schools won’t consider you for merit scholarships (scholarships based on academic achievement or other talents or skills) until you’ve submitted a FAFSA, so complete one even if you think you won’t qualify for federal aid.

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