Qualtrics Introduces Contact Tracing Solution to Help State and Local Governments Control the Spread of COVID-19

Qualtrics, the leader in customer experience and creator of the experience management (XM) category, today announced they are releasing a contact tracing solution that streamlines and automates the contact tracing process. The solution provides health departments the ability to contact individuals who have tested positive for COVID-19 and anonymously notify those they have been in contact with that they may have been exposed to the virus. Through an opt-in platform, health departments and local governments responsible for monitoring coronavirus transmission use the solution to contact individuals who have tested positive or are at high risk of contracting COVID-19. People can confidentially share locations they have visited and individuals with whom they have come into contact. Built on the XM Platform™ the solution automatically notifies impacted individuals and instructs them on next steps so they can take the appropriate safety measures while maintaining individual confidentiality. All data from the contact tracing process is controlled solely by authorized government agencies. The solution does not employ automatic location tracking technology.