EMERGING TECHNOLOGY,GOVERNMENT BUSINESS
Tyler Technologies | September 17, 2022
Tyler Technologies, Inc. (NYSE: TYL) is proud to announce that its NIC subsidiary’s state partners swept the 2022 Overall State Experience category, while several other NIC state partners won awards in the 2022 County and State Project Experience categories.
The Government Experience Awards recognize the innovation of states, cities, and counties that excel at creating valuable online government services and applications. The Center for Digital Government is a national research and advisory institute on information technology policies and sets the standard for measuring best practices in state and local government.
The Overall Experience category encompasses the entire experience of government and the provision of digital services across multiple channels. In the Overall State Experience category, NIC partner states swept the top five. Maryland took first place, Utah took second place, and Mississippi, Indiana, Louisiana, and Vermont rounded out third, fourth, and fifth. Among this category’s finalists were five NIC partner states: Arkansas, Hawaii, Maine, Oklahoma, and Oregon.
For Maryland, this is the state’s second time taking the coveted top spot and the fifth consecutive year in the top three. In fact, NIC states remain prominent in this category year over year. In the last eight years, Maryland has placed in the top five category six times, while Utah, Mississippi, and Indiana have placed seven times.
“We appreciate our longtime partners in the state of Maryland and congratulate the state on their exciting and well-deserved achievement, We look forward to continued collaboration with the Maryland Department of Information Technology and our state partners to deliver more innovative business and resident-centric digital government experiences.”
-Nancy Schmid, general manager of NIC Maryland.
In addition to the Overall Experience category, Project Experience awards have a single focus area and can include more than one interaction channel. NIC partner states were also awarded in the County and State Project Experience categories. Colorado, Hawaii, New Jersey, Rhode Island, and Wisconsin were honored for their county or state-related projects, developed in partnership with NIC:
City and County of Honolulu, Hawaii’s HNLDOC Records Collection Web Site
Colorado’s Colorado.gov Portal Website Redesign
New Jersey State Police’s Firearms App and Registration System (FARS)
Rhode Island’s Enterprise Content Management System (eCMS)
Wisconsin Department of Transportation’s eMV PARTNER Plate and Sticker Auto-ordering
“Tyler and NIC are proud to partner with each of these fifteen states in continuing to improve government experience and eliminate boundaries around service delivery, It is an honor to be recognized annually, along with our state partners.”
-Elizabeth Proudfit, president of NIC.
About Tyler Technologies and NIC:
Acquired by Tyler Technologies (NYSE: TYL) on April 21, 2021, NIC is a leader in digital government solutions and payments, partnering with government to deliver user-friendly digital services that make it easier and more efficient to interact with government. NIC and Tyler are united in their mission to empower public sector entities to operate more efficiently and connect more transparently with their constituents and with each other. Tyler has more than 37,000 successful installations across more than 12,000 locations, with clients in all 50 states, Canada, the Caribbean, Australia, and other international locations.
Riverbed | August 24, 2022
More than half the federal government IT employees responding to a recent survey say they are worried their IT systems will struggle to deliver good user experiences as more agency employees return to working in offices instead of remotely, according to a new survey released today by Riverbed® and Swish.
Among survey respondents who are concerned with end-user experience in a hybrid work environment, 52% of those are concerned that their legacy IT architectures and on-premises network infrastructure will struggle with the increased usage of collaboration tools such as Teams and Zoom as workers return to the office, and 44% are concerned that the end user experience on-site won’t be as good as at home. These concerns arise as the concept of “government from anywhere,” whether in an on-site or hybrid capacity, is becoming widely accepted. Of those surveyed, 47% expect hybrid work environments (teleworking 2-4 days a week) to continue for the long-term, while only 30% expect that a majority of employees will return to the office fulltime in the next six months.
The survey of IT employees across the U.S. federal government, from both civilian and defense agencies, was conducted by research firm Market Connections.
Survey respondents also reported that they rely on reactive, manual methods to quantify problems with user, infrastructure, and application experiences. While 100 percent of respondents agree that it is at least somewhat important to measure end user experience and productivity capability, 87% claim their agency is still reactively responding to help desk tickets and 51% rely upon user phone calls as a primary means of quantifying issues.
“These survey findings point to the importance of utilizing proactive monitoring tools that provide complete network visibility to improve the user experience and network performance across an agency’s entire IT environment, As agencies balance their various work environments and collaboration tools, they should seek to implement an observability platform that multiple teams can use to proactively identify and contextually analyze user issues and leverage automation to solve them quickly.”
-Craig McCullough, Senior Vice President of Public Sector for Riverbed.
According to the survey, most agencies surveyed (59%) aren’t effectively measuring the impact of change in their IT environment, and are not examining business transaction productivity in terms of labor cost, latency impact, or rate of success. Issues of user experience and productivity and IT network performance can be successfully addressed by utilizing a single-platform, proactive, monitoring tool that provides end-to-end network visibility. With full visibility, IT and agency leaders can quickly identify, mitigate and resolve issues across a variety of endpoints through one integrated system.
“This is significant because without a single performance platform, agencies don’t have consolidated incident-centric end-to-end context, root cause analysis, or automated response, Unified observability should be at the forefront of agency thinking and we and our partners, like Riverbed, are working to support this mentality shift which will ultimately benefit the government for years to come.”
-Monty Deel, Chief Executive Officer for Swish.
Swish is a provider of technology solutions and engineering services to the U.S. Federal Government with a focus on high-quality outcomes for customers. Experienced and certified engineers research and evaluate the most innovative technologies on the market and then develop full life cycle solution offerings to ensure that customers realize maximum operational value. Since 2006, Swish has delivered high-performance solutions and services to the Federal Government market ensuring that customer’s digital service capabilities, performance and security exceed expectations and requirements. Swish is a Service-Disabled, Veteran-Owned and HUBZone certified Small Business.
Riverbed is the only company with the collective richness of telemetry from network to app to end user, that illuminates and then accelerates every interaction, so organizations can deliver a seamless digital experience and drive enterprise performance. Riverbed offers two industry-leading portfolios: Alluvio by Riverbed, a differentiated Unified Observability portfolio that unifies data, insights, and actions across IT, so customers can deliver seamless, secure digital experiences; and Riverbed Acceleration, providing fast, agile, secure acceleration of any app, over any network, to users anywhere. Together with our thousands of partners, and market-leading customers globally – including 95% of the FORTUNE 100 –, we empower every click, every digital experience.
EMERGING TECHNOLOGY,GOVERNMENT BUSINESS
Homeland Security Technology Consortium | August 12, 2022
The Homeland Security Technology Consortium (HSTech), Advanced Technology International (ATI), and TechConnect today announced 17 finalists in the Security Innovation Challenge. These candidates will vie for $25,000 in prizes on September 29, 2022 when they pitch cutting-edge identity management technology before a room of corporate buyers, funders, and federal agencies in Washington, D.C. at Defense TechConnect Innovation Summit. Finalists also receive membership to HSTech, which supports the Department of Homeland Security in providing collaborative R&D and rapid prototyping capabilities critical to homeland security missions.
"If you're capable and interested in making security and privacy-centric contributions for the betterment of the nation, there are no funding vehicles more powerful than HSTech's consortium-managed other transaction authority, The Security Innovation Challenge will bring together finalists which are 85% non-traditional, meaning they are new to government contracting. These are technology solutions our nation might never have found without HSTech engagement, and we're honored to help build that bridge between private-sector and government needs."
-Matthew Laudon, Vice President - TechConnect Division, ATI.
Challenge applicants represent privacy-centric solutions for both civilian and federal applications, especially in the areas of artificial intelligence (AI) and machine learning (ML); cybersecurity platforms; data harmonization software; pattern recognition software; and real-time analytics platforms. Primarily more advanced technologies, 65% represent technology readiness level six (6) or higher; and 85% boast at least prototype development.
"The Homeland Security Technology Consortium supports the security of our nation by addressing mission needs at the Department of Homeland Security and its partner agencies. Privacy-centric identity management technologies and processes remain critical capabilities across the federal enterprise, and we're excited to see what this group of innovators can show us in September."
-Michael Dougherty, Executive Director of HSTech.
About Homeland Security Technology Consortium:
The Homeland Security Technology Consortium (HSTech) supports the collaborative R&D and rapid prototyping/piloting needs for the U.S. Department of Homeland Security and its components. HSTech sources capabilities across the homeland security and national border security technology spectrum.
With 25+ years of experience connecting emerging technologies with unique funding and partnership opportunities, TechConnect boasts the most robust research and innovation network in the world. It employs a broad scope of tools to deliver top technologies, including open innovation programs, conferences, and open-access publications. Each year, TechConnect prospects, vets, and connects thousands of emerging technologies with corporate, investment, municipal, and national defense clients. TechConnect is a division of Advanced Technology International.
About Advanced Technology International:
ATI, a public-service nonprofit based in Summerville, S.C., builds and manages collaborations that conduct research and development of new technologies to solve our nation's most pressing challenges. Fueled by a community of experts from industry, academia, and government, ATI accelerates impact by using the power of collaboration to help the federal government quickly acquire novel technologies. ATI is a subsidiary of Analytic Services, Inc. (ANSER), a public-service research institute organized as a nonprofit corporation, which is dedicated to informing decisions that shape the nation's future.
Torch.AI | August 19, 2022
Torch.AI, pioneers of data infrastructure AI, announced today a partnership with Vertosoft to accelerate the adoption of next-generation artificial intelligence (AI) and data infrastructure software capabilities across the U.S. Government.
Torch.AI, already supporting some of the world's most important organizations, has re-imagined how organizations use and extract value from data. The company's software is quickly becoming the AI ecosystem and data infrastructure standard, introducing a new way for teams to increase productivity, prioritize resources, and bridge data silos by accessing and correlating mission-critical information.
Torch.AI's role in the partnership will be to propel the adoption and delivery of new data infrastructures powered by AI to government agencies seeking an innovative response to complex data challenges. Torch's solutions will complement Vertosoft's strong portfolio of enabling technology partners in DOD agencies, such as the U.S. Army and U.S. Air Force, and further extend reach to Vertosoft's vast 100+ organization network across the greater DOD and Civilian space.
As a leading emerging technology distributor, Vertosoft is focused on bringing innovative and emerging technologies to the public sector. With dozens of contract vehicles and government-wide acquisition contracts, Vertosoft simplifies government procurement. The partnership with Torch.AI will enable Vertosoft to bring critically important data and AI capabilities to every level of government.
"We're excited to build on our momentum in the government space and continue powering mission-critical decisions and operational capabilities with our data infrastructure AI solutions, We see Vertosoft as a key component of our public sector strategy and plan to leverage their experience in bringing technology to the government market."
-Bobby Butler, Director of Partner Success at Torch.AI.
We continue to hear from public sector customers across the U.S. Federal, State, and Local markets that they're consistently looking to integrate more diverse datasets into their decision-making process and have systematically struggled in doing so, says Josh Slattery, Vice President of Technology Sales at Vertosoft. Vertosoft is thrilled to partner with Torch.AI to help bridge the gaps and turn AI into a reality for our public sector customers.
Torch.AI, the Data Infrastructure AI Pioneers, are headquartered in Kansas City with offices in Washington, DC. The company developed the use of AI to process data in-flight, radically evolving analytic and operational capabilities in any IT environment. Torch.AI's products and people are currently actively supporting operations in industries including financial services, construction and engineering, healthcare, and the US Department of Defense, US Department of Homeland Security, and other agencies.
Established in 2016, Vertosoft accelerates the adoption of innovative and emerging technology within the government. We bring the flexibility, agility, and responsiveness of a small company with the experience of a large organization. With our clear focus on emerging technology growth in government, Vertosoft is uniquely positioned to reduce complexity and provide scalable, cloud-ready technology solutions that enable government agencies to deliver smarter, client-centric digital transformations.