Riverbed | August 24, 2022
More than half the federal government IT employees responding to a recent survey say they are worried their IT systems will struggle to deliver good user experiences as more agency employees return to working in offices instead of remotely, according to a new survey released today by Riverbed® and Swish.
Among survey respondents who are concerned with end-user experience in a hybrid work environment, 52% of those are concerned that their legacy IT architectures and on-premises network infrastructure will struggle with the increased usage of collaboration tools such as Teams and Zoom as workers return to the office, and 44% are concerned that the end user experience on-site won’t be as good as at home. These concerns arise as the concept of “government from anywhere,” whether in an on-site or hybrid capacity, is becoming widely accepted. Of those surveyed, 47% expect hybrid work environments (teleworking 2-4 days a week) to continue for the long-term, while only 30% expect that a majority of employees will return to the office fulltime in the next six months.
The survey of IT employees across the U.S. federal government, from both civilian and defense agencies, was conducted by research firm Market Connections.
Survey respondents also reported that they rely on reactive, manual methods to quantify problems with user, infrastructure, and application experiences. While 100 percent of respondents agree that it is at least somewhat important to measure end user experience and productivity capability, 87% claim their agency is still reactively responding to help desk tickets and 51% rely upon user phone calls as a primary means of quantifying issues.
“These survey findings point to the importance of utilizing proactive monitoring tools that provide complete network visibility to improve the user experience and network performance across an agency’s entire IT environment, As agencies balance their various work environments and collaboration tools, they should seek to implement an observability platform that multiple teams can use to proactively identify and contextually analyze user issues and leverage automation to solve them quickly.”
-Craig McCullough, Senior Vice President of Public Sector for Riverbed.
According to the survey, most agencies surveyed (59%) aren’t effectively measuring the impact of change in their IT environment, and are not examining business transaction productivity in terms of labor cost, latency impact, or rate of success. Issues of user experience and productivity and IT network performance can be successfully addressed by utilizing a single-platform, proactive, monitoring tool that provides end-to-end network visibility. With full visibility, IT and agency leaders can quickly identify, mitigate and resolve issues across a variety of endpoints through one integrated system.
“This is significant because without a single performance platform, agencies don’t have consolidated incident-centric end-to-end context, root cause analysis, or automated response, Unified observability should be at the forefront of agency thinking and we and our partners, like Riverbed, are working to support this mentality shift which will ultimately benefit the government for years to come.”
-Monty Deel, Chief Executive Officer for Swish.
Swish is a provider of technology solutions and engineering services to the U.S. Federal Government with a focus on high-quality outcomes for customers. Experienced and certified engineers research and evaluate the most innovative technologies on the market and then develop full life cycle solution offerings to ensure that customers realize maximum operational value. Since 2006, Swish has delivered high-performance solutions and services to the Federal Government market ensuring that customer’s digital service capabilities, performance and security exceed expectations and requirements. Swish is a Service-Disabled, Veteran-Owned and HUBZone certified Small Business.
Riverbed is the only company with the collective richness of telemetry from network to app to end user, that illuminates and then accelerates every interaction, so organizations can deliver a seamless digital experience and drive enterprise performance. Riverbed offers two industry-leading portfolios: Alluvio by Riverbed, a differentiated Unified Observability portfolio that unifies data, insights, and actions across IT, so customers can deliver seamless, secure digital experiences; and Riverbed Acceleration, providing fast, agile, secure acceleration of any app, over any network, to users anywhere. Together with our thousands of partners, and market-leading customers globally – including 95% of the FORTUNE 100 –, we empower every click, every digital experience.
ALEUT | September 07, 2022
Aleut Information Technology, LLC (Aleut) was awarded a contract by the U.S. Air Force to provide maintenance, development, and support service for its existing Open Architecture Distributed Common Ground System (OA/DCGS) and Forward Processing Exploitation and Dissemination (FPED) platform – the United States' primary visual data aggregator for military intelligence.
"We want to help analysts provide better output to their agencies, We know how critical it is that information be processed and distributed efficiently and accurately. Aleut will continue to generate software updates at a quick cadence, adding capabilities that improve the functionality of the platform, and empower operators."
-Aleut Federal's Vice President of Technology Services, Geoff Vaughan.
FPED is a platform which takes a broad range of data including video, geospatial intelligence, photographs, and more, collected by aircraft in the field and exploits the data using subject matter experts located across the globe. Those experts then take the imagery and identify items of interest (e.g., weapons, vehicles, and troops). The annotated files are then disseminated to subsystems operated by external government agencies such as the Army, Navy and Marine Corps, who use it to generate intelligence reports on the status of the regions.
Under the newly awarded contract, Aleut will continue to support various sites within the FPED network to perform software and hardware updates and training, working with operators to learn what features and functionality options they'd like to see in future updates. Aleut uses human centered design principles to research requirements and make User Experience (UX) improvement recommendations for government approval.
This contract has a potential duration of three years – including one, one-year base period and two, one-year options. Aleut will partner with the incumbent, MetroStar. Aleut is proud to retain the original subcontractors and key members of the original project team, ensuring a seamless transition.
Formed in 2016, Aleut is a Small Business Administration certified 8(a) program participant, and Small Disadvantaged Business providing proven capabilities in the IT sector including, infrastructure and communications.
Aleut Information Technology, LLC is a wholly owned subsidiary of Aleut Federal, LLC, a holding company for federal subsidiaries of The Aleut Corporation (TAC). TAC was one of 13 original Alaska Native Corporations established under the Alaska Native Claims Settlement Act, passed by the U.S. Congress in 1971.
Hayden AI Technologies | July 01, 2022
Hayden AI Technologies, Inc., a leading provider of smart traffic enforcement solutions powered by artificial intelligence, has been awarded a patent for technology that automatically manages and analyzes traffic rules for violation enforcement and enables data-informed operational improvements for government agencies. The patent was awarded on May 3, 2022 and is labeled U.S. Patent number 11,322,017 B1.
The new patented technology facilitates the management of complex traffic rules using a traffic enforcement layer situated on top of a semantic map layer. The map layer, which consists of street elements such as intersections and stop signs, is continuously updated with data captured by Hayden AI edge devices already installed on municipal vehicles for automated enforcement. The enforcement layer consists of traffic rules that can be adjusted directly by the user or automatically via a traffic insight layer, which is generated based on traffic violations and traffic conditions. By analyzing the impact of traffic rules, the insight layer also provides suggestions for adjustments.
We devised this method because defining and managing traffic rules digitally hasn't been done successfully before. Our pilot programs consistently show that using AI to manage traffic rules is significantly more efficient and flexible than the traditional logic-based approach. We've also built in mechanisms that enable municipalities to gauge the effectiveness of particular traffic rules or lane restrictions in reducing traffic congestion as well as keeping buses on schedule."
Bo Shen, CTO and Co-Founder of Hayden AI
In addition to using artificial intelligence to automatically learn and manage traffic rules, the new system allows municipalities to directly update these rules via an interactive map editor. Government entities can also import raw traffic rule data from a transportation department database and generate a heat map of traffic violations detected by edge devices to update the insight layer.
By providing several methods to add and modify enforcement rules, the system helps government entities to update ineffective restrictions and ensure that enforcement results in a reduction in traffic congestion and crashes and an improvement in travel times and safety.
About Hayden AI
Hayden AI is pioneering smart traffic enforcement with its mobile platform to increase the safety, efficiency, and sustainability of municipal fleet vehicles. Our platform allows government agencies to enforce traffic laws, while harnessing AIoT data to gain actionable insights that help enhance the quality of life of their communities. Developed by a team of experts in machine learning, data science, transportation, and government technology, our flagship product, Automated Bus Lane Enforcement, enforces dedicated bus lanes, delivery zones, and intersections to reduce traffic congestion, improve bus speeds, and increase transit ridership.
Aquia | August 22, 2022
Aquia Inc., a Service-Disabled Veteran-Owned Small Business specializing in cloud and cybersecurity professional services, today announced that it has joined the Digital Services Coalition (DSC) of companies working to make the government work better through digital change.
There are organizations inside the government (United States Digital Service/Corp, 18F, Presidential Innovation Fellows) that are already spearheading efforts to improve how government delivers services to the American public. But they need support from commercial tech firms to make sweeping changes to how things are done. Nimble, forward-thinking firms are the ones who can make this a reality.
"Aquia and the DSC have a lot of the same characteristics as organizations, Joining this team of dedicated professionals will ensure Aquia remains focused on the toughest challenges in government, and we know that this partnership will allow us to continue to be a force for good."
-Aquia Chief Executive Officer, David Maskeroni.
About Aquia Inc:
Aquia Inc. is a Service-Disabled Veteran-Owned Small Business based in Millsboro, DE. Aquia is a developer-centric company founded in 2021 by military veterans with a passion for the intersection of security/velocity and decades of experience driving transformational change across public sector, enterprise, and top-tier technology companies. At Aquia, we value trust, accountability, transparency, and diversity; and we've built these tenants into the DNA of our company.