GOVERNMENT FINANCE

Tyler Technologies Renews Contract for Digital Government and Payment Solutions in the State of Arkansas

Tyler Technologies | February 25, 2022

Tyler Technologies, Inc. today announced that the state of Arkansas has renewed its contract for Tyler’s award-winning digital government and payments services. The four-year agreement builds upon the existing 25-year relationship between Tyler’s subsidiary, NIC, and the Information Network of Arkansas, a governor-appointed board that oversees digital access to government information and services in Arkansas. The agreement includes three additional one-year extensions, which may be exercised at the discretion of the state.

“Arkansas is a proven leader in creating innovation solutions that connect citizens with their government. This continuation of the trusted partnership between the state of Arkansas and NIC will continue to deliver improved experiences for our citizens while creating even more efficiencies for government offices.”

Ralph Hudson, director of labor at the Arkansas Department of Labor and Licensing and INA board chair

Throughout Arkansas, Tyler’s NIC subsidiary currently provides more than 300 state and local government entities with nearly 1,000 digital government services, including online vehicle and driver services, criminal background checks, and county property tax payments. NIC Arkansas operates a multi-award-winning citizen portal powered by an intelligent, cross-agency chatbot that engages visitors to the state’s official website, Arkansas.gov, with machine learning and artificial intelligence to help Arkansans find the services they need – all through a simple, intuitive conversation.

“It has been our great honor to partner with the state and help build Arkansas’ award-winning digital government presence over the past 25 years,” said Christy Williams, general manager of NIC Arkansas. “Our goal is to make government more accessible to everyone through technology, and that aligns with the mission of the INA Board. We are excited to continue this partnership, accelerate digital service delivery and ultimately make life better for Arkansans.”

Through its partnership with NIC, Arkansas’ enterprise digital government presence has resulted in process automation efficiencies for both government and citizens and enabled the state to realize a cost avoidance of more than $64 million each year. In 2020 alone, Arkansas government websites served over 2.8 million citizens and securely processed over 14.5 million digital government transactions totaling more than $521 million and achieved a 96% average satisfaction rating from more than 435,000 citizens surveyed.

About Tyler Technologies and NIC
Acquired by Tyler Technologies on April 21, 2021, NIC is a leader in digital government solutions and payments, partnering with government to deliver user-friendly digital services that make it easier and more efficient to interact with government. NIC and Tyler are united in their mission to empower public sector entities to operate more efficiently and connect more transparently with their constituents and with each other. Tyler has more than 37,000 successful installations across more than 12,000 locations, with clients in all 50 states, Canada, the Caribbean, Australia, and other international locations. Tyler has been recognized numerous times for growth and innovation, including Government Technology’s GovTech 100 list and Forbes’ “Most Innovative Growth Companies” list.

Spotlight

In the late 1980’s, there was a growing state concern that the Medicaid program was not able to obtain price concessions on prescription drugs that other payers were getting. In 1990, Congress acted to ensure that Medicaid programs received significant, specified, discounts off the average commercial market price (the Average Manufacturer Price or AMP). Additionally, Congress provided that if there was a price in the market better than the mandated discount off AMP, known as the “best price,” Medicaid agencies automatically get that best price.


Other News
EMERGING TECHNOLOGY

NanoGraf Wins Contract from U.S. Government to Develop First Large-Volume Advanced Silicon Anode Manufacturing Facility in the U.S.

NanoGraf | December 01, 2022

NanoGraf, an advanced battery material company and enabler of the world’s most energy dense 18650 lithium-ion cell, today announced a contract award from the U.S. Government. The contract will fund the onshore manufacturing of high-performance silicon anode materials as the first large-volume silicon oxide manufacturing facility in the U.S. At peak production, NanoGraf will produce 35 T/Y, enough material to provide enhanced power for various battery applications. The U.S. faces unprecedented battery market demand and a highly problematic supply chain, resulting in an increased need for the onshoring of battery manufacturing facilities. In awarding NanoGraf this production contract, the U.S. Government is taking an important step towards a strong supply chain by scaling material production of the world’s most energy dense 3.8Ah 18650 cylindrical lithium-ion cell, at 800 watt-hours per liter (Wh/L), which was announced in 2021. “NanoGraf’s twin mission is to continually improve battery performance and to be a great partner for our customers across sectors, including government, automotive, and consumer electronics, This contract ensures continued improvements in battery performance and a more reliable supply chain as we bring our silicon-anode technology to scale.” -Connor Hund, Chief Operating Officer. The 18-month contract complements NanoGraf’s existing domestic material production strategy and the company’s additional plans to support the electric vehicle market by 2024. NanoGraf will produce 35 tons of silicon anode material per year as the company scales to 1,000 tons per year to support the EV market. With NanoGraf’s proprietary silicon oxide material design, material prices will be on par with the cost of lower-performance graphite anodes. The contract announcement comes on the heels of NanoGraf’s setting the new industry benchmark for the most energy dense lithium-ion 18650 battery. The next-generation cell will increase the energy density of batteries by over 20%, considerably lightening the load for users. Illinois is poised to become a leader in the electric vehicle revolution, thanks to leaders in our state like NanoGraf. With its groundbreaking research and production of light-weight, energy dense batteries, NanoGraf is helping define the next generation of consumer and military vehicles, said Senator Dick Durbin. I’m pleased to see the Department of Defense recognize the value in supporting NanoGraf’s mission, which will improve our military readiness and have immeasurable applications across industry. About NanoGraf: NanoGraf is an advanced battery material company whose patented silicon-anode technology enables longer-lasting, higher-energy, and higher-power lithium-ion batteries. NanoGraf works with more than 50 companies, including some of the world’s leading consumer electronics, household appliance, and power tool brands, and over 12 strategic partners in electric mobility (from startups to Fortune 100s). NanoGraf is a spinout of Northwestern University and Argonne National Laboratory.

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EMERGING TECHNOLOGY

The next stage: APRU-Google-UN ESCAP AI for Social Good Project now working directly with government agencies

APRU | November 29, 2022

The AI for Social Good Project – Strengthening AI Capabilities and Governing Frameworks in Asia and the Pacific has recently passed the milestone of onboarding two key government agencies. The project is the latest collaboration between the Association of Pacific Rim Universities (APRU), UN ESCAP, and Google.org, which commenced in mid-2021 and will run until the end of 2023. Over the past year, meetings and workshops have been held with government agencies from Thailand and Bangladesh. The confirmed government partners to join the project are the Office of National Higher Education, Science, Research and Innovation Policy Council (NXPO) of Thailand, in close collaboration with the National Electronics and Computer Center (NECTEC) and the National Science and Technology Development Agency and the Institute of Field Robotics (FIBO) under the King Mongkut’s University of Technology Thonburi, and the Bangladesh Aspire to Innovate (a2i) Programme. NXPO and a2i are affiliated with Thailand’s Ministry of Higher Education, Science, Research and Innovation and the ICT Division and Cabinet Division of Bangladesh, respectively. The AI for Social Good multi-stakeholder network was initially set up in 2019, among the first milestones being the creation of a platform that convenes leading experts from the region to explore opportunities and challenges for maximizing AI benefits for society. After these activities engaged a wide range of policy experts and practitioners, the three project partners decided that it was the right time to move on to the next stage of working directly with government agencies to apply the insights generated through the collaborative project to date. The aim has been to work with government partners in Asia and the Pacific to grow sound and transparent AI ecosystems that support sustainable development goals. “Recognizing that AI offers transformative solutions for achieving the SDGs, we are pleased to participate in the AI for Social Good Project to share experience and research insights to develop enabling AI policy frameworks.” -Dr. Kanchana Wanichkorn, NXPO’s Vice President. NXPO identified ‘Poverty Alleviation’ and ‘Medicine and Healthcare’ as two areas of need that are now tackled by two academic project teams. To alleviate poverty and inequality, the Thai government has developed data-driven decision-making systems to improve public access to state welfare programs. The project, under the academic leadership of the Australia National University (ANU) team, will focus on enhancing the human-centered design and public accessibility of these technologies to support successful implementation. In addition, research on AI for medical applications has increased exponentially in the past few years in Thailand. However, the progress in developing and applying AI from research to market in these areas is relatively slow. To support and accelerate the use of AI in medicine and healthcare, the expert team from the National University of Singapore (NUS) will focus their research and analysis on identifying crucial bottlenecks and gaps that impede the beneficial use of AI. While the two Bangladesh projects both focus on the need for ‘Continuing and Personalized Pregnancy Monitoring’ (to improve health outcomes during and after birth), they are exploring different aspects of this key focus area for the government of Bangladesh. Under the leadership of the team from NUS & KAIST, the first project investigates challenges in perceptions and reception of incorporating AI into continuous pregnancy monitoring systems. Under the leadership of the University of Hawai‘i Team, the second project circles in on technological issues of Bangladesh’s healthcare sector and their impacts on AI-based data analysis and decision-making processes. The academic integrity of both sets of country projects is overseen by Toni Erskine, Professor of International Politics and Director of the Coral Bell School of Asia Pacific Affairs at ANU. Erskine guides both the conception of the research questions in collaboration with the government partners and the delivery of the project outputs by providing support for the four academic teams in developing their projects. “It has been incredibly rewarding to lead a project that brings together such an impressive, multidisciplinary group of researchers with government agencies that are so passionate about finding solutions to crucial problems – ranging from poverty alleviation to maternal health care, the process of working closely with government agencies from the outset to discuss these problems and co-design research questions makes this project unique and genuinely collaborative. I’m very proud to be part of it.” -Toni Erskine, Professor of International Politics and Director of the Coral Bell School of Asia Pacific Affairs at ANU. The following steps for the ‘AI for Social Good Project: Strengthening AI Capabilities and Governing Frameworks in Asia and the Pacific’ project will be to review and discuss the first complete drafts of the research papers by the four academic teams at a workshop in January. The partner government agencies from Bangladesh and Thailand will attend the workshop. Workshops with both government teams will also follow the presentation of final papers in the second quarter of 2023. To mark the project's conclusion, a summit with all participants in the project will be held in mid-2023 at the Australia National University.

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EMERGING TECHNOLOGY

BIO-key International and TD SYNNEX Public Sector Partner to Deliver Identity-Bound Biometric MFA Solutions to the U.S. Public Sector

BIO-key International | December 14, 2022

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CYBERSECURITY

HUMAN Security and Carahsoft Partner to Provide Holistic Digital Attack Defense and World Class Threat Intelligence to the Public Sector

Carahsoft | November 21, 2022

HUMAN Security, Inc. (formerly White Ops)--the global leader in safeguarding enterprises from digital attacks with modern defense, and Carahsoft Technology Corp., the Trusted Government IT Solutions Provider®, today announced a partnership. Under the agreement, Carahsoft will serve as HUMAN’s Master Government Aggregator®, making the company’s industry-leading bot, fraud, and account abuse protection services available to the Public Sector through Carahsoft’s reseller partners and National Cooperative Purchasing Alliance (NCPA), E&I Cooperative Services Contract, OMNIA Partners, and The Quilt contracts. “As digital attacks have become increasingly sophisticated and targeted, agencies need a modern defense strategy to protect their operational efficiencies from threats and digital attacks, With the addition of the Human Defense Platform to our cybersecurity offerings, agencies can trust they are protected against digital attacks, fraud and account abuse. 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With this observability advantage and network effect, paired with threat intelligence for continuous adaptation, HUMAN is able to stay ahead of adversaries and disrupt their campaigns while protecting valuable customer and employee data, platforms and applications. Past examples of disruptions in collaboration with the government includes disrupting 3ve bringing together the FBI, Google, Facebook and many others in the industry; and the takedown of Methbot. The first lesson I learned in the Air Force was to always go into battle with a distinct advantage. Unfortunately, when it comes to cybercrime, strategies built around defensive security don’t apply this same principle. At best, many are playing not to lose. HUMAN plays to win. 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The following featured solutions are part of the Human Defense Platform: HUMAN Bot Defender For digital businesses that need to protect their web and mobile applications and APIs, HUMAN Bot Defender is a behavior-based bot management solution that efficiently detects and mitigates the most sophisticated bot attacks. Unlike competing solutions that provide protection from only basic bot attacks, are hard to integrate and limit your infrastructure choices, HUMAN Bot Defender effortlessly integrates into any existing infrastructure and scales as your traffic grows to safeguard your online revenue and competitive edge. HUMAN Account Defender HUMAN Account Defender safeguards online accounts by detecting and neutralizing compromised and fake accounts on apps and websites. It stops fraud and abuse, reduces customer risk and cuts your fraud team’s workload. Account Defender uses behavioral analysis to continuously monitor accounts post-login for suspicious behavior. It generates an evolving risk score based on all activity in an account rather than relying on a single point-in-time check, such as only at login or at the point of transaction. When a risk threshold is met, automated actions such as locking the account are triggered. Code Defender HUMAN Code Defender is a client-side web application security solution that provides comprehensive real-time visibility and granular control into modern website’s client-side supply chain attack surface. Leveraging behavioral analysis and advanced machine learning, Code Defender identifies vulnerabilities and anomalous behavior to reduce the risk of non-compliance. It provides comprehensive client-side mitigation, partnering granular control over legitimate JavaScript with Content Security Policy (CSP) mitigation capabilities to identify high risk PII, PCI and vulnerability incidents. About HUMAN: HUMAN is a cybersecurity company that safeguards 500+ customers from sophisticated bot attacks, fraud and account abuse. We leverage modern defense—internet visibility, network effect, and disruptions—to enable our customers to increase ROI and trust while decreasing end-user friction, data contamination, and cybersecurity exposure. Today we verify the humanity of more than 20 trillion digital interactions per week across advertising, marketing, e-commerce, government, education and enterprise security, putting us in a position to win against cybercriminals. Protect your digital business with HUMAN. About Carahsoft: Carahsoft Technology Corp. is The Trusted Government IT Solutions Provider®, supporting Public Sector organizations across Federal, State and Local Government agencies and Education and Healthcare markets. As the Master Government Aggregator® for our vendor partners, we deliver solutions for Cybersecurity, MultiCloud, DevSecOps, Big Data, Artificial Intelligence, Open Source, Customer Experience and Engagement, and more. Working with resellers, systems integrators and consultants, our sales and marketing teams provide industry leading IT products, services and training through hundreds of contract vehicles.

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Spotlight

In the late 1980’s, there was a growing state concern that the Medicaid program was not able to obtain price concessions on prescription drugs that other payers were getting. In 1990, Congress acted to ensure that Medicaid programs received significant, specified, discounts off the average commercial market price (the Average Manufacturer Price or AMP). Additionally, Congress provided that if there was a price in the market better than the mandated discount off AMP, known as the “best price,” Medicaid agencies automatically get that best price.

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