US Cities, Countries Leverage Accela SaaS Solutions to Quickly Adopt Service Delivery Needs During COVID-19

Accela | July 16, 2020

Accela, the leading provider of cloud-based solutions for government, today announced a growing number of cities and counties are leveraging its highly configurable SaaS solutions to rapidly adapt to the evolving needs of the global novel coronavirus (COVID-19) pandemic. Baltimore County, Maryland; Charlotte, North Carolina; and Rochester, Minnesota are among the jurisdictions leveraging Accela's robust and flexible platform to keep critical government services running remotely -- both for citizens and employees, safely allow nonessential businesses to resume operations, and protect their communities during the next phase of the pandemic response and beyond.

Spotlight

The cloud is changing the way government operates. It is enabling agencies to move away from traditional, on-premises IT models to a more modern, cloud-based approach. This shift is not only improving efficiency and reducing costs, but it is also helping agencies to better serve the public.


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EMERGING TECHNOLOGY

Cyara Awarded a Place on Crown Commercial Service’s G-Cloud 13

Cyara | November 14, 2022

Cyara, provider of the award-winning Automated Customer Experience (CX) Assurance Platform, today announced that it has been named as a supplier on Crown Commercial Service’s (CCS) G-Cloud 13 agreement. Launching on 9th November, G-Cloud 13 will provide the UK central government departments and all other public sector bodies with a range of cloud hosting and software services, together with associated support services. Replacing G-Cloud 12, G-Cloud 13 builds upon its predecessor’s framework, providing the public sector with access to multiple suppliers and cloud services with the latest cloud technologies and innovations—all with a quick and easy route to market. Cyara can be found in Lot 2, Cloud Software (SaaS), and offers the following products and services: Cyara Botium for Public Sector - Conversational AI/Chatbot Testing Cyara Cruncher for Public Sector - CX Performance Testing Cyara Velocity for Public Sector - CX Regression Testing Cyara Pulse for Public Sector - CX Monitoring Organisations procuring Cyara’s services through G-Cloud 13 will benefit from its support with migration for any cloud contact centre provider — including Amazon Connect and Genesys Cloud. In addition, Cyara offers automated testing, monitoring, and quality assurance across omni-channel CX technologies, including IVRs and chatbots, ensuring organisations can provide a consistently smooth customer experience, whilst reducing cost. “The UK public sector faces twin challenges: it needs to cope with growing demand for services while at the same time prepare for significant budget cuts, Cloud-based contact centres and chatbots help meet these challenges, but only if they work optimally – otherwise they can negatively impact the citizen experience and end up wasting taxpayers' money. By automating testing and monitoring, Cyara’s CX assurance solutions remove these risks, helping service providers innovate faster, boost efficiency and ensure a high-quality experience for all their users.” -Alok Kulkarni, CEO and Co-Founder at Cyara. About Cyara’s Automated CX Assurance Platform: The award-winning Cyara Automated CX Assurance Platform enables companies to deliver better CX with less effort, cost, and risk. Cyara supports the entire CX software development lifecycle, from design to functional and regression testing, load testing, chatbot testing and production monitoring, ensuring enterprises can build flawless customer journeys across voice and digital channels. About Cyara: Cyara is the world’s leading Automated Customer Experience (CX) Assurance platform, headquartered in Silicon Valley. Cyara’s cloud-based omnichannel assurance solutions for voice quality and chatbot testing accelerate the delivery of flawless customer journeys for enterprises while reducing the risk of customer-facing defects. Every day, major global brands trust the Cyara Platform to deliver customer smiles at scale. About Crown Commercial Service: Crown Commercial Service (CCS) supports the public sector to achieve maximum commercial value when procuring common goods and services. In 2021/22, CCS helped the public sector to achieve commercial benefits equal to £2.8 billion – supporting world-class public services that offer best value for taxpayers.

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EMERGING TECHNOLOGY

Mobile Mentor Awarded GSA Contract by the US Government

Mobile Mentor | November 25, 2022

Mobile Mentor, a rapidly growing technology services company and Microsoft partner, is pleased to announce their contract award with the GSA. GSA (General Services Administration) is the procurement and contracting vehicle for the United States Federal Government. The award allows the Mobile Mentor team to provide federal, state and local government agencies with services to modernize IT operations and improve cyber security using the latest in Microsoft security technologies. Mobile Mentor was officially granted vendor status to the GSA as a small business in late October. In 2022, the federal contracting goal for small business reached 27.2 percent of total federal contracting funds. “Partnering with the GSA to provide services to the federal government is a huge privilege, It opens the door for our team of industry-leading experts to make a real impact and allows us to do our part in ensuring the security of crucial federal agencies. By embracing modern security practices like Zero Trust and Passwordless Authentication, we help government agencies to achieve the optimum balance between security and user experience, We believe security and user experience are equally important in today’s world where security threats are everywhere, and employees are increasingly working remotely, relying on their technology every minute of the day. This intersection of security and employee experience defines the workplace of the future, and we are proud to be leading the way with our government clients and strategic partners such as Microsoft.” -Denis O’Shea, CEO and Founder of Mobile Mentor. Since the founding of the company in 2004, Mobile Mentor has partnered with a variety of government agencies internationally to modernize IT operations and improve security for the mobile workforce. In 2021, Mobile Mentor won Microsoft’s international partner of the year award for modern endpoint management, positioning the company as a global leader in securing the modern hybrid workforce. About Mobile Mentor: Mobile Mentor empowers people to achieve more by unlocking the full potential of their technology. With operations in the USA, Australia and New Zealand, Mobile Mentor is the remote partner for the remote workforce. Founded in 2004, Mobile Mentor has enabled millions of people to increase security and productivity with their laptops, tablets, smartphones, and apps.

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CYBERSECURITY

HUMAN Security and Carahsoft Partner to Provide Holistic Digital Attack Defense and World Class Threat Intelligence to the Public Sector

Carahsoft | November 21, 2022

HUMAN Security, Inc. (formerly White Ops)--the global leader in safeguarding enterprises from digital attacks with modern defense, and Carahsoft Technology Corp., the Trusted Government IT Solutions Provider®, today announced a partnership. Under the agreement, Carahsoft will serve as HUMAN’s Master Government Aggregator®, making the company’s industry-leading bot, fraud, and account abuse protection services available to the Public Sector through Carahsoft’s reseller partners and National Cooperative Purchasing Alliance (NCPA), E&I Cooperative Services Contract, OMNIA Partners, and The Quilt contracts. “As digital attacks have become increasingly sophisticated and targeted, agencies need a modern defense strategy to protect their operational efficiencies from threats and digital attacks, With the addition of the Human Defense Platform to our cybersecurity offerings, agencies can trust they are protected against digital attacks, fraud and account abuse. We look forward to working with HUMAN and our reseller partners to help our joint customers stay ahead of the threat landscape and protect their organizations from emerging cyber risk.” -Rich Maigue, Sales Director who leads the HUMAN Security Team at Carahsoft. The Human Defense Platform provides advanced technology, profound insights, and full lifecycle approach that rapidly protects many of the world’s largest entities against sophisticated digital attacks including, bots, transaction fraud, account takeover, data exfiltration and system compromises, and other malicious attacks. HUMAN’s software as a service (SaaS) solution is powered by massive observability by verifying the humanity of more than 20 trillion digital interactions a week (over 50% of the global internet population and 3 billion unique devices a month) on behalf of its customers. With this observability advantage and network effect, paired with threat intelligence for continuous adaptation, HUMAN is able to stay ahead of adversaries and disrupt their campaigns while protecting valuable customer and employee data, platforms and applications. Past examples of disruptions in collaboration with the government includes disrupting 3ve bringing together the FBI, Google, Facebook and many others in the industry; and the takedown of Methbot. The first lesson I learned in the Air Force was to always go into battle with a distinct advantage. Unfortunately, when it comes to cybercrime, strategies built around defensive security don’t apply this same principle. At best, many are playing not to lose. HUMAN plays to win. Our unique approach with modern defense leverages internet observability, collective protection across hundreds of customers, and actionable threat intelligence and disruptions, enables us to win against cybercriminals, said Tamer Hassan, HUMAN Co-Founder and CEO, and a former decorated Air Force pilot who served multiple tours of duty in Iraq and Afghanistan. By partnering with Carahsoft and its reseller partners, we’re able to not only protect Government and military entities and Public Sector institutions from sophisticated bot attacks, fraud, and account abuse, but we’re able to adapt quickly to defend them from threats yet to come. HUMAN’s modern defense approach protects customers along every step of the digital journey. The following featured solutions are part of the Human Defense Platform: HUMAN Bot Defender For digital businesses that need to protect their web and mobile applications and APIs, HUMAN Bot Defender is a behavior-based bot management solution that efficiently detects and mitigates the most sophisticated bot attacks. Unlike competing solutions that provide protection from only basic bot attacks, are hard to integrate and limit your infrastructure choices, HUMAN Bot Defender effortlessly integrates into any existing infrastructure and scales as your traffic grows to safeguard your online revenue and competitive edge. HUMAN Account Defender HUMAN Account Defender safeguards online accounts by detecting and neutralizing compromised and fake accounts on apps and websites. It stops fraud and abuse, reduces customer risk and cuts your fraud team’s workload. Account Defender uses behavioral analysis to continuously monitor accounts post-login for suspicious behavior. It generates an evolving risk score based on all activity in an account rather than relying on a single point-in-time check, such as only at login or at the point of transaction. When a risk threshold is met, automated actions such as locking the account are triggered. Code Defender HUMAN Code Defender is a client-side web application security solution that provides comprehensive real-time visibility and granular control into modern website’s client-side supply chain attack surface. Leveraging behavioral analysis and advanced machine learning, Code Defender identifies vulnerabilities and anomalous behavior to reduce the risk of non-compliance. It provides comprehensive client-side mitigation, partnering granular control over legitimate JavaScript with Content Security Policy (CSP) mitigation capabilities to identify high risk PII, PCI and vulnerability incidents. About HUMAN: HUMAN is a cybersecurity company that safeguards 500+ customers from sophisticated bot attacks, fraud and account abuse. We leverage modern defense—internet visibility, network effect, and disruptions—to enable our customers to increase ROI and trust while decreasing end-user friction, data contamination, and cybersecurity exposure. Today we verify the humanity of more than 20 trillion digital interactions per week across advertising, marketing, e-commerce, government, education and enterprise security, putting us in a position to win against cybercriminals. Protect your digital business with HUMAN. About Carahsoft: Carahsoft Technology Corp. is The Trusted Government IT Solutions Provider®, supporting Public Sector organizations across Federal, State and Local Government agencies and Education and Healthcare markets. As the Master Government Aggregator® for our vendor partners, we deliver solutions for Cybersecurity, MultiCloud, DevSecOps, Big Data, Artificial Intelligence, Open Source, Customer Experience and Engagement, and more. Working with resellers, systems integrators and consultants, our sales and marketing teams provide industry leading IT products, services and training through hundreds of contract vehicles.

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EMERGING TECHNOLOGY

Madison Dearborn Partners Forms Partnership with Former Dovel Technologies Executives to Pursue Investments in Government Tech & Tech-Enabled Service

Madison Dearborn Partners | December 05, 2022

Madison Dearborn Partners, LLC (“MDP”), a leading private equity firm based in Chicago, today announced the formation of a partnership with industry-veterans Damon Griggs and Jon Brooks to pursue investments in the federal government technology sector. The former Dovel Technologies (“Dovel”) executives have extensive industry expertise and an impressive track-record of delivering growth, which will complement MDP’s investment experience in the federal government technology and tech-enabled services market. “Damon and Jon bring a wealth of expertise and proven success building companies that provide valuable solutions for federal clients that will benefit MDP’s continued investment in the attractive market for government technology services, We look forward to partnering with Damon and Jon to identify businesses with significant growth potential that will benefit from the unique combination of Damon and Jon’s expertise and MDP’s deep industry knowledge and resources.” -Matt Norton, Managing Director and Head of MDP’s Business & Government Software and Services team. Griggs, who most recently served as Chief Executive Officer of Dovel Technologies, brings more than 20 years of experience successfully leading and growing technology services companies. Under Griggs’ tenure as CEO, he oversaw the company’s transformation into a market leader in the federal health technology sector. In less than three years, Griggs more than doubled the firm’s annual revenues to approximately $450 million by expanding tech-enabled capabilities, broadening and enhancing relationships with customers, building a world-class leadership team and promoting employee growth and development. Dovel was sold to Guidehouse, a leading global management consultancy firm, in late 2021. Prior to Dovel, Griggs held leadership positions with several technology services providers including InScope International, Inc., Alion Science and Technology, and Washington Consulting, Inc. MDP shares Jon’s and my vision to build a new platform focused on delivering advanced technical capabilities to address the evolving demands of our federal customers, said Griggs. Jon and I are grateful for the opportunity to join MDP in this next chapter, as we identify highly-regarded businesses that are well-positioned to compete and win in the competitive federal technology services market. Brooks brings more than 20 years of transactional, legal and compliance experience gained at leading corporations and Am Law 100 law firms. Over the course of his career, Brooks has successfully closed transactions totaling over $7 billion, including Dovel’s sale to Guidehouse, Engility’s sale to SAIC and OSI Pharmaceutical Inc.’s sale to Astellas Pharma Inc. He most recently served as Chief Legal Officer and SVP of Corporate Development for Dovel, supporting the company’s acquisition strategy, while building a world-class legal, compliance and administration function. Prior to joining Dovel, Jon was an executive at Engility Holdings, serving as the head of mergers and acquisitions and deputy general counsel. Brooks added: Damon and I are pleased to partner with the MDP team as we work to utilize our collective resources, expertise and deep relationships to build a leading government technology and tech-enabled services platform. MDP has established a strong industry presence and we look forward to strengthening the firm’s partnerships with innovative businesses that are defining the future of the industry. “This partnership creates a unique opportunity to build on our track-record of successful investments in the government software and services sector, Together with Damon and Jon, we are excited to pursue additional investments that will form an industry-leading platform delivering innovative solutions to meet the needs of federal customers across key verticals.” -Brandon Levitan, a Director on MDP’s Business & Government Software and Services team. About Madison Dearborn Partners, LLC: Madison Dearborn Partners, LLC (“MDP”) is a leading private equity investment firm based in Chicago. Since MDP’s formation in 1992, the firm has raised aggregate capital of over $28 billion and has completed over 150 platform investments. MDP invests across five dedicated industry verticals, including basic industries; business and government software and services; financial and transaction services; health care; and telecom, media and technology services.

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Spotlight

The cloud is changing the way government operates. It is enabling agencies to move away from traditional, on-premises IT models to a more modern, cloud-based approach. This shift is not only improving efficiency and reducing costs, but it is also helping agencies to better serve the public.

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