Riverbed | August 24, 2022
More than half the federal government IT employees responding to a recent survey say they are worried their IT systems will struggle to deliver good user experiences as more agency employees return to working in offices instead of remotely, according to a new survey released today by Riverbed® and Swish.
Among survey respondents who are concerned with end-user experience in a hybrid work environment, 52% of those are concerned that their legacy IT architectures and on-premises network infrastructure will struggle with the increased usage of collaboration tools such as Teams and Zoom as workers return to the office, and 44% are concerned that the end user experience on-site won’t be as good as at home. These concerns arise as the concept of “government from anywhere,” whether in an on-site or hybrid capacity, is becoming widely accepted. Of those surveyed, 47% expect hybrid work environments (teleworking 2-4 days a week) to continue for the long-term, while only 30% expect that a majority of employees will return to the office fulltime in the next six months.
The survey of IT employees across the U.S. federal government, from both civilian and defense agencies, was conducted by research firm Market Connections.
Survey respondents also reported that they rely on reactive, manual methods to quantify problems with user, infrastructure, and application experiences. While 100 percent of respondents agree that it is at least somewhat important to measure end user experience and productivity capability, 87% claim their agency is still reactively responding to help desk tickets and 51% rely upon user phone calls as a primary means of quantifying issues.
“These survey findings point to the importance of utilizing proactive monitoring tools that provide complete network visibility to improve the user experience and network performance across an agency’s entire IT environment, As agencies balance their various work environments and collaboration tools, they should seek to implement an observability platform that multiple teams can use to proactively identify and contextually analyze user issues and leverage automation to solve them quickly.”
-Craig McCullough, Senior Vice President of Public Sector for Riverbed.
According to the survey, most agencies surveyed (59%) aren’t effectively measuring the impact of change in their IT environment, and are not examining business transaction productivity in terms of labor cost, latency impact, or rate of success. Issues of user experience and productivity and IT network performance can be successfully addressed by utilizing a single-platform, proactive, monitoring tool that provides end-to-end network visibility. With full visibility, IT and agency leaders can quickly identify, mitigate and resolve issues across a variety of endpoints through one integrated system.
“This is significant because without a single performance platform, agencies don’t have consolidated incident-centric end-to-end context, root cause analysis, or automated response, Unified observability should be at the forefront of agency thinking and we and our partners, like Riverbed, are working to support this mentality shift which will ultimately benefit the government for years to come.”
-Monty Deel, Chief Executive Officer for Swish.
Swish is a provider of technology solutions and engineering services to the U.S. Federal Government with a focus on high-quality outcomes for customers. Experienced and certified engineers research and evaluate the most innovative technologies on the market and then develop full life cycle solution offerings to ensure that customers realize maximum operational value. Since 2006, Swish has delivered high-performance solutions and services to the Federal Government market ensuring that customer’s digital service capabilities, performance and security exceed expectations and requirements. Swish is a Service-Disabled, Veteran-Owned and HUBZone certified Small Business.
Riverbed is the only company with the collective richness of telemetry from network to app to end user, that illuminates and then accelerates every interaction, so organizations can deliver a seamless digital experience and drive enterprise performance. Riverbed offers two industry-leading portfolios: Alluvio by Riverbed, a differentiated Unified Observability portfolio that unifies data, insights, and actions across IT, so customers can deliver seamless, secure digital experiences; and Riverbed Acceleration, providing fast, agile, secure acceleration of any app, over any network, to users anywhere. Together with our thousands of partners, and market-leading customers globally – including 95% of the FORTUNE 100 –, we empower every click, every digital experience.
SuperCom | October 03, 2022
SuperCom (NASDAQ: SPCB), a global provider of secured solutions for the e-Government, IoT, and Cybersecurity sectors, is pleased to announce that it, has secured a new $1.7 million contract by an existing customer of its e-Government division.
According to the terms of the contract, the budget of the contract is $1.7 million, with products delivery and services spread over 6 months and expected to start by end of October 2022.
"We are pleased to win this contract from a long-standing and valued customer of our e-Government division, signaling to strong customer satisfaction in our proprietary products and services, exemplified again through this customer which we have been servicing for more than 10 years already. As we continue to enhance our technology capabilities, provide outstanding services to existing customers, and win more new customers around the world, we gain further confidence in our goals to grow and help more nations around the world."
-Ordan Trabelsi, President & CEO of SuperCom.
Since 1988, SuperCom has been a global provider of traditional and digital identity solutions, providing advanced safety, identification, and security solutions to governments and organizations, both private and public, throughout the world. Through its proprietary e-Government platforms and innovative solutions for traditional and biometrics enrollment, personalization, issuance and border control services, SuperCom has inspired governments and national agencies to design and issue secure Multi-ID documents and robust digital identity solutions to its citizens and visitors. SuperCom offers a unique all-in-one field-proven RFID & mobile technology and product suite, accompanied by advanced complementary services for various industries including healthcare and homecare, security and safety, community public safety, law enforcement, electronic monitoring, livestock monitoring, and building and access automation.
CGI Federal | September 01, 2022
As federal agencies modernize their systems to process intragovernmental Buy/Sell transactions, CGI Federal has upgraded nearly 20 federal government clients in the past year to the latest versions of its ERP solution Momentum®, providing customers the functionality needed to comply with the latest federal mandates. This upgrade allows federal agencies to fully interact with the new U.S. Treasury Government-Invoicing (G-Invoicing) platform with full serviceability for their mission-critical operations, including creating and storing interagency agreements, creating orders, tracking performance and transferring funds.
CGI Federal has worked closely with the U.S. Treasury Department since 2019 in the creation of the latest requirements and included this G-Invoicing functionality, along with operational updates to its Momentum customers across all supported releases. Momentum customers benefit from full automation of all G-Invoicing processes, including general terms and conditions integration, pull only and push/pull order integration models and full support of the related billing, collecting, payment, adjustment and accrual processes. The latest release also enhances the supporting Momentum functionality for reimbursable agreement management, including G-Invoicing components.
"Implementing mandatory G-Invoicing processes creates a daunting challenge for many federal agencies, As we move forward in supporting our clients with G-Invoicing implementations to keep up with the October 1 federally-mandated deadline, we continue to enhance Momentum's functionality to best support evolving business processes. CGI Federal's Momentum product team proactively monitors Treasury post-mandate enhancements so that our built-for-government ERP solution continues to keep pace with future Treasury changes."
-John B. Owens II, Senior Vice-President and Enterprise Solutions Group lead at CGI Federal.
About CGI Federal:
CGI Federal Inc., a wholly-owned U.S. operating subsidiary of CGI Inc., is dedicated to partnering with federal agencies to provide solutions for defense, civilian, healthcare and intelligence missions. Founded in 1976, CGI is among the largest IT and business consulting services firms in the world. With 88,500 consultants and other professionals across the globe, CGI delivers an end-to-end portfolio of capabilities, from strategic IT and business consulting to systems integration, managed IT and business process services and intellectual property solutions. CGI works with clients through a local relationship model complemented by a global delivery network that helps clients digitally transform their organizations and accelerate results. With Fiscal 2021 reported revenue of C$12.13 billion, CGI shares are listed on the TSX (GIB.A) and the NYSE (GIB).
EMERGING TECHNOLOGY,GOVERNMENT FINANCE
Inca Digital | September 26, 2022
The Defense Advanced Research Projects Agency (DARPA) has awarded Inca Digital's government contracting division, Inca Digital Federal, a Phase II Small Business Innovation Research (SBIR) contract to research advanced methods for analyzing activity related to financial applications of distributed ledgers in a project called: "Mapping the Impact of Digital Financial Assets".
The aim of the SBIR is to understand and visualize how digital assets implicate national security.
"Digital asset markets hold amazing promise, but also contend with money laundering, market manipulation, and state actors that may pose risks to U.S. national security, Given the increasing prevalence of digital assets, the Department of Defense and other federal agencies need to have better tools to understand how digital assets operate and how to leverage their jurisdictional authority over digital asset markets globally."
-Adam Zarazinski, CEO of Inca Digital.
As a result of this SBIR, Inca Digital Federal will develop a first-of-its-kind cryptocurrency ecosystem mapping tool for analyzing cross-market crypto-financial data and risk.
The data analytics from Inca Digital will allow both the United States government and commercial companies to:
Perform cross-market, crypto-financial mapping and analysis
Understand relationships between digital asset firms and non-digital asset entities
Identify how cryptocurrency may affect traditional financial systems and vice-versa
Provide insight into the use of blockchain-based technologies linked to money laundering, terrorist financing, and sanctions evasions across systems (e.g., fiat-to-exchange, exchange-to-blockchain, and cross-blockchain transactions)
Better understand money flows in and out of blockchain systems
Identify where recipients of cryptocurrency can exchange it for local fiat currency, or goods and services, globally
Understand how cryptocurrencies are used in different U.S. government/Department of Defense areas of responsibility
This research is being developed by funding from the Defense Advanced Research Projects Agency (DARPA). The views, opinions and/or findings expressed are those of the author and should not be interpreted as representing the official views or policies of the Department of Defense or the U.S. Government.
About Inca Digital:
Inca Digital and its government contracting entity, Inca Digital Federal, analyze data across crypto markets, blockchains, and news and social media to deliver comprehensive intelligence to the financial institutions, technology firms and government entities that are shaping the digital asset space.