October 19, 2023 | USA
We are excited to co-host the 14th Annual Arkansas Digital Government Summit with Government Technology. It’s a great opportunity to build connections with peers and industry partners, hone skills, share accomplishments, and create our collective vision for success in the future. I hope you’ll be there for this valuable day of collaboration and innovation.
November 2, 2023 | USA
Embrace the next frontier in identity security
We’re taking Navigate Government to a city near you. Navigate Government featuring iD.gov is the forum for identity practitioners to get first-hand insight into “what’s next” in identity security from a government perspective.
January 25, 2024 | USA
Current bureaucratic procedures in the Federal government have imposed an overwhelming paperwork burden on citizens and workers, amounting to over 9 billion hours annually. In December 2021, President Joe Biden issued the Executive Order on Transforming Federal Customer Experience and Service Delivery to Rebuild Trust in Government. Although past actions have laid the groundwork for service improvements, this new order recognizes the need for sustained focus, accountability, and improved delivery for the public's benefit. Service delivery should prioritize the needs of citizens. Through human-centered design, empirical research, behavioral science insights, and continuous engagement in service delivery, processes can be made more efficient, fair, equitable, and transparent.
Government must harness technology to modernize services, ensuring they're user-friendly, accessible, transparent, equitable, and protective. In our Potomac Officer’s Club’s: Radiant Digital CX Imperative session, we will discuss how digital transformation strategies can help agencies as they redesign customer experience to align with the presidential directive, including enhancing transparency, removing inequitable barriers, and protecting customer data.
October 12, 2023 | USA
Technology has unlocked growth, collaboration, and improvement among the State’s agencies and departments. However, we are still faced with challenges like limited resources, communication breakdowns, and security concerns. The second annual Government Modernization Summit will address how New York’s State and local governments can fully take advantage of technological innovation. We know it's time to streamline government, cut inefficiencies, and enhance effectiveness by evaluating ways to cut government red tape, making it easier to do business.