Government Customer Experience & Engagement Summit

Government Customer Experience & Engagement Summit
Government agencies are responsible for protecting public trust, delivering excellence in services, and, above all else, upholding the promise of government. Through a combination of the lessons learned from rapidly evolving hybrid work environments, exposed inequities in pandemic responses, and bolstered federal guidance in the Biden Administration’s Executive Order, the 21st Century Integrated Experience Act (IDEA), among others, agency leadership are embracing the questions and demands that a new environment imposes on civil service. How are experts leveraging the guiding principles of customer experience (CX) to meet these evolving challenges and priorities? Where are CX practitioners focusing their efforts in improving digital services and championing the needs of a 21st century government?

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OTHER PAST CONFERENCES

Washington Digital Government Summit 2023

November 29, 2023 | USA

The 24th Annual Washington Digital Government Summit is a great opportunity for government technology leaders and industry partners to network and discuss common areas of strategy and innovation. It’s an important time to share with your peers how we are innovating around our common challenges and opportunities around IT workforce, AI, cybersecurity, modernization, data management, cloud, and more! Please join us in Tacoma, in person, for this annual event!

Achieving Transformative Cooperation for National Defense Forum

March 14, 2024 | USA

Join us at the Achieving Transformative Cooperation for National Defense Forum, where top military leaders, defense experts and policymakers will come together to explore the future of Combined Joint All-Domain Command and Control (CJADC2) and its impact on international security. This event will focus on achieving seamless sensor-to-shooter connectivity on the battlefield by emphasizing combined interoperability with global partners. Speakers will discuss the United States’ strategic approach, how to promote resilience and what’s being done to address intensifying global competition.

5th Annual Artificial Intelligence Summit

March 21, 2024 | USA

The White House's AI Executive Order issued in October 2023 lays the groundwork for exponential AI growth in the federal sector after a year of particularly rapid development for the emerging technology. As the public sector meaningfully moves forward into an AI-enabled future, government leaders are working to harness the groundbreaking potential and innovation AI has to offer. Join the Potomac Officers Club’s 5th Annual AI Summit, where federal leaders and industry experts converge to explore the transformative power of artificial intelligence. Discover cutting-edge AI advancements, engage in dynamic discussions and forge strategic collaborations with key partners at this annual gathering of the movers and shakers in the field of AI. AI leaders from CIA, DARPA, CDAO, OUSD (R&E), DHS and NGA are slated to keynote this must-attend AI event. Join us on March 21 to meet, learn from and network with the AI experts and leaders of tomorrow.

Inaugural FST Government ASEAN Summit

October 25, 2023 | Singapore

FSTGov’s first foray into the government developments across the Southeast Asian region is set to shed a light on the digital innovation and pipelines that are not only modernising each nation individually, but also show notable levels of transnational cooperation unique to the association that enable strategic delivery. Held where many consider the digital hub of the APAC region, the Inaugural FST Government ASEAN Summit 2023 in Singapore will trace the shift from a sector that solely focused on ICT – mainly infrastructure, telecommunications and network security – to one that now incorporates a total digital economy and society transformation.

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