November 14, 2023 | USA
The State of GovTech 2023 unites the whole ecosystem of local government innovation in a unique, all-encompassing event. Catering not only to technology experts, but local government leaders and innovators seeking to build networks, see the future of city technologies, and problem-solve with peers on key government challenges. This gathering offers a platform for the entire government technology ecosystem—including startups, technology companies, investors, entrepreneurs, NGOs, and academia—to assemble and discuss the latest innovation and technology trends, exchange best practices, network, and collaborate.
November 8, 2023 | Australia
Off the back of digital transforming services implemented in transport, health and finance sectors in 2022, FST Government’s Australia Summit 2023 will address the next steps in the Government’s digital strategy.
We’ll bring together esteemed thought leaders and technologists from around the globe to explore the Federal Government’s digital innovation pipeline, its pledge to transform government services and how it will build on digital skills and capabilities brought to light during the pandemic.
January 25, 2024 | USA
Current bureaucratic procedures in the Federal government have imposed an overwhelming paperwork burden on citizens and workers, amounting to over 9 billion hours annually. In December 2021, President Joe Biden issued the Executive Order on Transforming Federal Customer Experience and Service Delivery to Rebuild Trust in Government. Although past actions have laid the groundwork for service improvements, this new order recognizes the need for sustained focus, accountability, and improved delivery for the public's benefit. Service delivery should prioritize the needs of citizens. Through human-centered design, empirical research, behavioral science insights, and continuous engagement in service delivery, processes can be made more efficient, fair, equitable, and transparent.
Government must harness technology to modernize services, ensuring they're user-friendly, accessible, transparent, equitable, and protective. In our Potomac Officer’s Club’s: Radiant Digital CX Imperative session, we will discuss how digital transformation strategies can help agencies as they redesign customer experience to align with the presidential directive, including enhancing transparency, removing inequitable barriers, and protecting customer data.
October 12, 2023 | USA
Technology has unlocked growth, collaboration, and improvement among the State’s agencies and departments. However, we are still faced with challenges like limited resources, communication breakdowns, and security concerns. The second annual Government Modernization Summit will address how New York’s State and local governments can fully take advantage of technological innovation. We know it's time to streamline government, cut inefficiencies, and enhance effectiveness by evaluating ways to cut government red tape, making it easier to do business.