ACCELERATING CITIZEN SERVICES USING ACCESSIBLE DIGITAL FORMS
January 16, 2019 | (2:00PM)
USA (United States of America)
As more citizens access government services online and via mobile devices, the need for effective and accessible digital forms increases. According to the President’s Management Agenda, there are more than 23,000 different forms inside the federal government that lead to 11.4 billion hours of paperwork annually and result in poor user experience.