U.S.-Russian Arms Control At Risk: An Assessment and Path Forward

whitePaper | December 26, 2019

Transforming the way governments serve the public is about more than choosing the right technologies. This level of change requires agencies to rethink how they engage their customers — from citizens and external partners to the frontline employees assisting the public.

whitePaper | January 22, 2020

Trade in “services” refers to a wide and growing range of economic activities. These activities include transport, tourism, financial services, use of intellectual property, telecommunications and information services, government services, maintenance, and other professional services from accounting to legal services. Compared to goods, the types and volume of services that can be traded are limited by factors such as the requirement for direct buyer-provider contact, and other unique characteristics such as the reusability of services (e.g., professional consulting) for which traditional value measures do not account. In addition to services as independent exports, manufactured and agricultural products incorporate and depend on services, such as research and development or shipping of intermediate or final goods. As services account for 71% of U.S. employment, U.S. trade in services, both services as exports and as inputs to other exported products, can have a broad impact across the U.S. economy.

whitePaper | May 1, 2022

Customer experience (CX) in government is about more than any single web form, survey, portal, or online claims submission. CX also considers the perceptions, preferences, and sentiments for an individual, business, or organization as they interact across the various channels of an agency’s program or service.

whitePaper | August 8, 2022

Over the last almost two years, the COVID-19 pandemic has catalysed the UK government’s digital transformation. Remarkable transition to remote working, rapid delivery of new digital services, and scaling of existing IT systems to meet increased demand have demonstrated the power of digital and paved the way for building a digitally led public sector. Additionally, predominant digital inefficiencies have become clearer, whilst new citizen and staff expectations have been set. But how do government departments plan to build on and sustain this recent impetus to digital transformation in the coming years?

whitePaper | March 13, 2023

The intensifying impacts of climate change create challenges for the environment, public health, and the economy. President Biden set an ambitious target for the United States to achieve a 50-52 percent reduction in annual greenhouse gas emissions1 from 2005 levels by 2030, and is mobilizing a whole-of-government approach to climate action, capitalizing on major legislative achievements, through policies in the 2024 fiscal year budget that hasten and smooth the transition to a net-zero economy.

whitePaper | April 23, 2021

Today’s state and local government IT leaders are grappling with increasing vulnerabilities and threats to critical IT infrastructure as well as complex compliance requirements. Download this guide to learn how investment in mainframe modernization can help these organizations to maintain, secure and control data, applications and networks.