WHAT INSIDERS KNOW ABOUT WINNING GOVERNMENT CONTRACTS

whitePaper | May 1, 2022

Customer experience (CX) in government is about more than any single web form, survey, portal, or online claims submission. CX also considers the perceptions, preferences, and sentiments for an individual, business, or organization as they interact across the various channels of an agency’s program or service.

whitePaper | August 8, 2022

Over the last almost two years, the COVID-19 pandemic has catalysed the UK government’s digital transformation. Remarkable transition to remote working, rapid delivery of new digital services, and scaling of existing IT systems to meet increased demand have demonstrated the power of digital and paved the way for building a digitally led public sector. Additionally, predominant digital inefficiencies have become clearer, whilst new citizen and staff expectations have been set. But how do government departments plan to build on and sustain this recent impetus to digital transformation in the coming years?

whitePaper | December 29, 2021

Digital and mobile technology have played a significant role in keeping communities connected during the COVID-19 pandemic. From broken streetlights to damaging potholes, residents quickly adopted the virtual front door model to safely submit questions, photos, issues, and concerns through contactless methods.

whitePaper | May 27, 2022

Public policy-making processes are by their nature cumbersome, and not just because of the issues to be addressed. They also have to be inclusive and a myriad of competinginterests need to be addressed and to an extent satisfied.

whitePaper | February 10, 2023

Governments around the world are enacting stronger cybersecurity mandates in which Zero Trust features as a central theme. Eighty-eight percent of security leaders agree that adopting a Zero Trust approach is very important.1 But while desire and regulatory momentum is there, overall implementation is lagging.

whitePaper | April 28, 2022

The Wall Street Journal called the hybrid workplace a “Cybersecurity Nightmare,” and characterized it as “a hacker’s dream—a constantly changing mix of office and remote workers, devices that move in and out of the company networks, and security staffs stretched thin.” The Wall Street Journal also briefly called out how organizations gain control over this environment – with strong identity-centric security and zero trust.