Web and Social Media Archiving A Guide for Government Agencies

whitePaper | May 1, 2022

Customer experience (CX) in government is about more than any single web form, survey, portal, or online claims submission. CX also considers the perceptions, preferences, and sentiments for an individual, business, or organization as they interact across the various channels of an agency’s program or service.

whitePaper | January 17, 2023

Raising the Bar for Digital Government Services Americans rely on technology to run our everyday lives. Powerful mobile devices, ubiquitous internet access, and modern apps enable today’s remote work, distance learning, e-commerce, online banking, eHealth, streaming entertainment, and so much more. We’ve come to expect great online experiences in practically everything we do

whitePaper | November 9, 2019

The underlying driver of the ongoing US–China trade war is a race for global technological dominance. President Trump has raised a number of issues regarding trade with China – including the US’s trade deficit with China and the naming of China as a currency manipulator. But at the heart of the ongoing tariff escalation are China’s policies and practices regarding forced technology transfer, intellectual property theft and non-market distortions.

whitePaper | December 12, 2019

Artificial intelligence (AI) is everywhere — or so it seems. From navigation apps that automatically reroute us when our usual highway is clogged with traffic to banking websites that pre-approve mortgages seconds after we submit a short application, AI is expanding into our personal and professional lives more every day. Eyeing this trend, state CIOs understand AI is also likely to play an important role in modernizing the delivery of citizen services and furthering government modernization efforts. The question is, how do they separate the potential from the hype for one of today’s hottest technologies?

whitePaper | August 15, 2022

Cyberattacks are conducted via cyberspace and target an enterprise’s use of cyberspace for the purpose of disrupting, disabling, destroying, or maliciously controlling a computing environment or infrastructure; or destroying the integrity of the data or stealing controlled information.1 Recent cyberattacks such as those executed against SolarWinds and its customers, and exploits that take advantage of vulnerabilities such as Log4j, highlight weaknesses within software supply chains, an issue which spans both commercial and open source software and impacts both private and Government enterprises. Accordingly, there is an increased need for software supply chain security awareness and cognizance regarding the potential for software supply chains to be weaponized by nation state adversaries using similar tactics, techniques, and procedures (TTPs).

whitePaper | January 29, 2020

Individual government contractors face more rigorous scrutiny, as private companies can monitor employee’s social media as part of their continuous vetting and insider threat protocols. However, despite the existence of a directive permitting them to do so, government agencies do not monitor their employees’ social media. Our interviews found this is due to a lack of clear guidance on how to implement the existing directives and security policies. This shortcoming can be remedied by government agencies agreeing upon a single common standard regarding the use of publicly available electronic information, specifically social media, for personnel security and insider threat purposes. The DNI, as Security Executive Agent for the government, must then develop guidelines for the implementation of this standard throughout the sector.