Federal Cybersecurity Risk Determination Report and Action Plan

whitePaper | May 1, 2022

Customer experience (CX) in government is about more than any single web form, survey, portal, or online claims submission. CX also considers the perceptions, preferences, and sentiments for an individual, business, or organization as they interact across the various channels of an agency’s program or service.

whitePaper | May 12, 2021

The COVID-19 pandemic raised demands on government work and services in many new, unexpected and rapidly changing ways. It quickly became apparent that older enterprise resource planning (ERP) systems and processes couldn’t keep pace with many emerging government needs, both technical and operational. By moving to a modern ERP system, the public sector can better prepare for the future and build a foundation that enables an intelligent government enterprise.

whitePaper | March 22, 2021

As our societies become increasingly data-centric; data privacy, security and availability have never been so important. The diverse array of individuals and organisations local councils deal with must interact with each other and look up information in a secure, seamless way. This report, commissioned by Veeam®, will explore the current state of data management, protection, and disaster recovery practices in local councils and outline key learnings and recommendations to enable local governments to deal with their data more effectively.

whitePaper | March 3, 2020

Artificial intelligence (AI) systems have raised concerns in the public—some speculative and some based in contemporary experience. Some of these concerns overlap with concerns about privacy of data, some relate to the effectiveness of AI systems and some relate to the possibility of the misapplication of the technology. At the same time, the development of AI technology is seen as a matter of national priority, and fears of losing the “AI technology race” fuel national efforts to support its development.

whitePaper | June 1, 2022

The Biden-Harris Administration recognizes the critical role of sustainable water systems and the transformational power that water access has in the life of each person on earth. From its most basic role as the source of life to its advanced role in powering global economies, water matters. Still, its ubiquity in everyday life risks leading us to take it for granted — while global trends in population growth, urbanization, environmental degradation, deforestation, and climate change pose growing challenges to water security around the world. Here at home, water crises are becoming more frequent and intense. Historic droughts threaten our supply of water, and failing infrastructure and chronic underinvestment deprive our most vulnerable communities of safe drinking water. Lack of sanitation threatens public health, individual safety and dignity, equity, and the protection of freshwater resources; extreme weather events intensify these risks where improved sanitation is unavailable. As the source of both life and livelihoods, water security is central to human and national security.

whitePaper | December 26, 2019

Transforming the way governments serve the public is about more than choosing the right technologies. This level of change requires agencies to rethink how they engage their customers — from citizens and external partners to the frontline employees assisting the public.