Augmented government Transforming government services through augmented reality

whitePaper | February 12, 2022

At Google, we know that transparency plays a critical role in earning and maintaining customer trust. That is why Google Cloud has taken steps to develop industry-leading product capabilities that enhance the control that our customers have over their data, and that give customers visibility into when and how their data is accessed. We think it is important to be clear at the outset about where we stand: our customers own their data and have the right to control access to it. Like other technology and communication companies, Google receives requests from governments and courts around the world for customer information, including requests for Google Cloud customer information. Google Cloud has developed a transparent, fair, and thorough process that meets international best practices when it comes to data access requests from law enforcement agencies and governments. Google provides a response on a case-by-case basis, taking into account different circumstances and informed by legal requirements, customer agreements, and privacy policies. We are committed to protecting privacy while also complying with applicable laws.

whitePaper | December 1, 2022

The business of providing information and communications technology (ICT) integrations to governments has changed significantly over the past five years. Before the disruptions caused by the pandemic, government ICT requirements were well-understood. Most government departments were in the process of either starting or planning for a cloud-centric digital transformation that would enable more efficient operations and a more effective delivery of services to citizens. However, the onset of the pandemic derailed most of those plans when the key priority shifted to finding ways for government employees to continue to do their jobs remotely

whitePaper | May 1, 2022

Customer experience (CX) in government is about more than any single web form, survey, portal, or online claims submission. CX also considers the perceptions, preferences, and sentiments for an individual, business, or organization as they interact across the various channels of an agency’s program or service.

whitePaper | September 7, 2022

Application programming interfaces, or APIs, enable government agencies to seamlessly share data across federal, state, and local levels. They are quite frankly the glue that allows agencies to deliver services to mission partners, civilians, and even disabled veterans. Similar to how retailers create personalized experiences by integrating location, inventory, and payment data, government agencies also create contextual experiences for constituents and personnel by leveraging APIs. The impact of APIs can be seen across all major sectors of government, including traffic and transportation management, utilities, healthcare, social services, agriculture, as well as law enforcement. With the seamless connection between datasets and agencies, government personnel are able to innovate faster and drive speed to mission. How exactly? APIs reduce the workload and redundant operations performed by developers by allowing them to access data stored elsewhere. This enables them to quickly execute on tasks and take on more important projects of greater impact.

whitePaper | June 27, 2022

As government agencies become digitally transformed, they are incorporating more edge technology into their operations to help improve application performance and meet mission outcomes. An IDC survey indicates that 37% of U.S. federal agency decision makers have workloads deployed at the edge and 50% have firm plans to deploy workloads at the edge within this year. Edge is fast becoming the new frontier of innovation and responsiveness, making edge data management, processing, and protection central to any agency's digital processes and customer engagements.

whitePaper | March 22, 2021

As our societies become increasingly data-centric; data privacy, security and availability have never been so important. The diverse array of individuals and organisations local councils deal with must interact with each other and look up information in a secure, seamless way. This report, commissioned by Veeam®, will explore the current state of data management, protection, and disaster recovery practices in local councils and outline key learnings and recommendations to enable local governments to deal with their data more effectively.