Change the sales rep experience, improve the customer experience

October 3, 2018

The first CRM launch truly changed the way sales were managed. We went from tracking customers on spreadsheets (and even in rolodexes) to tracking them and their attendant opportunities with software. It wasn’t long before reps started to feel the purpose of a CRM was more about preserving their contacts for their replacement than it was about making their lives easier. After all, back then it wasn’t much easier than updating a rolodex!

Spotlight

Municipal Association of Victoria

The Municipal Association of Victoria is the peak representative and advocacy body for Victoria's 79 councils. The MAV was formed in 1879 and the Municipal Association Act 1907 anointed the MAV the official voice of local government in Victoria.

OTHER WHITEPAPERS
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WHITE PAPER ON NATIONAL TRANSPORT POLICY

whitePaper | May 27, 2022

Public policy-making processes are by their nature cumbersome, and not just because of the issues to be addressed. They also have to be inclusive and a myriad of competinginterests need to be addressed and to an extent satisfied.

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2019 Report to Congress of the U.S.-China Economic and Security Review Commission

whitePaper | November 14, 2019

Three significant anniversaries occurred in 2019. Seventy years ago, on October 1, 1949, Mao Zedong declared the founding of the People’s Republic of China and, as Chairman of the Chinese Communist Party (CCP), was anointed the country’s paramount leader. Forty years ago, on January 1, 1979, the United States and the People’s Republic of China established diplomatic relations. And thirty years ago, on June 4, 1989, the leadership of the CCP, having declared martial law, sent troops to violently extinguish a peaceful protest, resulting in the Tiananmen Square massacre.

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2020 federal agenda

whitePaper | March 9, 2020

Our federal funding and policy priorities for the coming year reflect our public mission and our commitment to the public good, which are inextricably linked to the University’s historical partnership with the U.S. government. The federal government’s longstanding pledge to invest in research empowers the UW to bridge the gap between curiosity and research-driven discovery and is critical to the health and economic competitiveness of our nation. From regenerative medicine to cleanenergy technologies, new knowledge for a better world is the driving force behind what we do. Support from the federal establishment is critical to ensuring that our positive impact continues.

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A New US Strategy for Economic Competition with China

whitePaper | November 5, 2019

This final report of the Taskforce on Transforming the Economic Dimension of U.S. China Strategy outlines a four-part strategy for an effective U.S. response to the economic challenges presented by China.

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A Two-Track Strategy to a Modern Digital Government and Public Sector

whitePaper | May 6, 2021

Government and Public Sector IT leaders are currently faced with the difficult task of balancing the needs of both public servant workers and citizens.

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A digital workplace enables next-generation public service experiences

whitePaper | May 15, 2022

Long before the pandemic created a worldwide retreat from physical workplaces, governments around the world recognised the need to undertake a digital transformation of some kind. Many governments had started to build transformation strategies that would support the gradual adoption of digital technologies to improve efficiency, increase productivity and enable better resource management. The main goal behind these strategies was to create the next generation digital infrastructure that would improve the delivery of services to citizens, from personalised administrative services to tailored health services, safer care for all and customised education. Some governments had started the transformation process. Then the pandemic changed everything. Almost overnight, governments were forced into a new reality that didn’t fit with mid- and long-term digital transformation objectives. Shutdowns changed the world from a largely in-person experience to a virtual experience for government workers and citizens. Government workforces had to quickly move entirely to remote working and governments had to adapt to find new ways to deliver services to citizens. Luckily, the availability of digital tools made the shift possible. So, while the pandemic continued to impact society, governments at all levels were able to shift operations and service delivery online.

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Spotlight

Municipal Association of Victoria

The Municipal Association of Victoria is the peak representative and advocacy body for Victoria's 79 councils. The MAV was formed in 1879 and the Municipal Association Act 1907 anointed the MAV the official voice of local government in Victoria.

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