Change the sales rep experience, improve the customer experience

October 3, 2018

The first CRM launch truly changed the way sales were managed. We went from tracking customers on spreadsheets (and even in rolodexes) to tracking them and their attendant opportunities with software. It wasn’t long before reps started to feel the purpose of a CRM was more about preserving their contacts for their replacement than it was about making their lives easier. After all, back then it wasn’t much easier than updating a rolodex!

Spotlight

Utah Retirement Systems

Utah Retirement Systems (URS) administers pension and defined contribution benefits for state, local government, and public education employees in the State of Utah. PEHP, a division of Utah Retirement Systems, provides medical, dental, life, and other ancillary benefits to Utah public employees.

OTHER WHITEPAPERS
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Compliance with Internal Revenue Service (IRS) Publication 1075

whitePaper | June 26, 2022

The United States Internal Revenue Service’s (IRS) goal is to promote taxpayer confidence in the integrity of the tax system by ensuring confidentiality of the tax information provided to the federal, state and local agencies. The IRS 1075 publication provides guidance to agencies, agents, contractors and subcontractors on implementing adequate policies, processes, controls and safeguards to protect Federal tax information (FTI). The IRS 1075 requirements follow the FedRAMP and NIST 800-53 Rev.5 guidelines. Agencies that receive FTI must ensure that they have adequate programs in place to protect the data received in line with IRS 1075 guidelines. VMware Cloud on AWS GovCloud (US) has been authorized against the FedRAMP High baseline controls and therefore can support agencies in meeting the IRS 1075 requirements.

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Cybersecurity Modernization - Transform Government While Controlling Business Risk

whitePaper | December 17, 2019

Moving systems to the cloud, introducing mobile devices into the workforce, investing in smart city projects and undergoing other modernization efforts can introduce risk if agencies can't sufficiently protect their data. According to a recent survey, 92 percent of government respondents will use sensitive data in an advanced technology within the year, yet 96 percent consider themselves "vulnerable."

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Delivering Government Solutions in the 21st Century Organization Design Principles and Recommendations

whitePaper | January 21, 2020

When America’s Founders wrote the Constitution, they laid out a clear vision for the United States Government: to establish justice, ensure domestic tranquility, provide for the common defense, promote the general welfare, and secure the blessings of liberty. Moreover, they established Executive Branch organizations and structures to deliver on the Federal mission in ways appropriate to America’s needs at the time. Over successive generations, our Federal Government has evolved by expanding in scope and complexity to try to meet Americans’ needs. However, the organizational structures that underpin the Executive Branch have not always kept pace.

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Accelerating Government Innovation and Modernization With Cloud

whitePaper | April 6, 2020

Government agencies are at an important crossroads. For years they’ve faced mandates to modernize IT, but many have made limited progress. Now, with increasing citizen demands and other mission requirements, agencies are under pressure to adopt newer technologies. Faced with aging systems that are not up to the task — along with the need to reduce security risks and improve efficiencies — cloud is emerging as the primary vehicle for transforming government agencies.

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The Future of Money and Payments

whitePaper | September 16, 2022

On March 9, 2022, President Biden signed an Executive Order on Ensuring Responsible Development of Digital Assets (Executive Order).1 Section 4(b) of the Executive Order directs the Secretary of the Treasury, in consultation with the Secretary of State, the Attorney General, the Secretary of Commerce, the Secretary of Homeland Security, the Director of the Office of Management and Budget, the Director of National Intelligence, and the heads of other relevant agencies, to submit to the President a report on the future of money and payment systems. This report reviews the current U.S. system of money and payments, including developments in instant payments and stablecoins. It also describes design choices for a potential U.S. Central Bank Digital Currency (CBDC) in the context of public policy considerations related to building the future of money and payments, supporting U.S. global financial leadership, advancing financial inclusion and equity, and minimizing risks.

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A Leadership Guide to Multi-Cloud Success for Federal Agencies

whitePaper | August 11, 2022

Organizations in the public sector are moving from a single-cloud community to a multicloud one. Examples of this have already been seen in the intelligence community and Department of Defense space with the introduction of the Commercial Cloud Enterprise (C2E) and Joint Warfighter Cloud Capability (JWCC) contracts. These are just two examples of the massive shift that is occurring across the entire public sector as it modernizes to integrate multiple cloud providers. Leadership needs to plan for the impact this will have on the way programs are staffed and the way systems are engineered and tested. Successful multi-cloud adoption requires thoughtful, purposeful action. A broader availability of cloud service providers (CSPs) means that federal organizations must become smarter and more discerning cloud customers

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Spotlight

Utah Retirement Systems

Utah Retirement Systems (URS) administers pension and defined contribution benefits for state, local government, and public education employees in the State of Utah. PEHP, a division of Utah Retirement Systems, provides medical, dental, life, and other ancillary benefits to Utah public employees.

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