Designing social media policy for government.

Government agencies are increasingly looking to leverage social media to improve the quality of government services and enable greater citizen engagement. Publicly available social media sites, such as Facebook or Twitter, are providing governments with attractive options for meeting these new objectives.

Spotlight

CSG Government Solutions

CSG is a national leader in planning, managing and supporting complex projects that modernize the IT and business processes of large government programs. For more than 25 years, we have applied our expertise, innovation, and results-oriented mindset to government program modernization projects for more than 200 agencies across 47 states and territories.

OTHER WHITEPAPERS
news image

The National Counterintelligence Strategy of the United States

whitePaper | February 21, 2020

Protecting our Nation’s security and continuing to enhance the prosperity of our citizens are my top priorities. Ensuring that the United States is protected against espionage and other damaging intelligence activities conducted by our foreign adversaries is essential to meeting those goals. The Nation faces an expanding array of foreign intelligence threats by adversaries who are using increasingly sophisticated methods to harm the United States.

Read More
news image

Digital Trust

whitePaper | November 1, 2022

Digitalisation offers new approaches to trust. Competitors who do not see eye-to-eye can still transact efficiently because technologies such as privacy-enhancing technologies, distributed ledgers (also called shared ledgers), coupled with good governance in processes now enable these interactions even without parties knowing who they transact with.

Read More
news image

A Work Better, Work Smarter Government

whitePaper | May 12, 2021

The COVID-19 pandemic raised demands on government work and services in many new, unexpected and rapidly changing ways. It quickly became apparent that older enterprise resource planning (ERP) systems and processes couldn’t keep pace with many emerging government needs, both technical and operational. By moving to a modern ERP system, the public sector can better prepare for the future and build a foundation that enables an intelligent government enterprise.

Read More
news image

The Power of the Engaged Customer: Personalized, Multichannel, Government Experiences

whitePaper | May 1, 2022

Customer experience (CX) in government is about more than any single web form, survey, portal, or online claims submission. CX also considers the perceptions, preferences, and sentiments for an individual, business, or organization as they interact across the various channels of an agency’s program or service.

Read More
news image

Government Cloud Plus Security Whitepaper

whitePaper | June 16, 2020

Federal, state, and local government organizations, along with government contractors, trust Salesforce to deliver critical business applications, in large part because of Salesforce’s commitment to security and privacy

Read More
news image

Sustaining and Scaling Civic and Government Technology: A White Paper on Challenges, Best Practices and Recommendations

whitePaper | March 17, 2023

The International Republican Institute (IRI) is one of the world’s leading international democracy development organizations. The nonpartisan, nongovernmental institute has supported civil society organizations, journalists, democratic governments and other democratic actors in more than 100 countries since 1983—in Africa, Asia, Eurasia, Europe, Latin America and the Caribbean, the Middle East and North Africa—with a current presence in over 70 and working in over 100. Through its global support network to advance digital democracy initiatives, IRI provides capacity building trainings to strengthen grassroots actors’ ability to launch, sustain and scale digital democracy projects; and supports civictech and govtech projects around the world.

Read More

Spotlight

CSG Government Solutions

CSG is a national leader in planning, managing and supporting complex projects that modernize the IT and business processes of large government programs. For more than 25 years, we have applied our expertise, innovation, and results-oriented mindset to government program modernization projects for more than 200 agencies across 47 states and territories.

Events