Digital Government: Where are we headed ?

whitePaper | April 6, 2020

Government agencies are at an important crossroads. For years they’ve faced mandates to modernize IT, but many have made limited progress. Now, with increasing citizen demands and other mission requirements, agencies are under pressure to adopt newer technologies. Faced with aging systems that are not up to the task — along with the need to reduce security risks and improve efficiencies — cloud is emerging as the primary vehicle for transforming government agencies.

whitePaper | January 27, 2020

On September 27, 1998, football fans who tuned in to watch the game between the Baltimore Ravens and the Cincinnati Bengals witnessed much more than a 31-24 Bengal win. That Sunday, ESPN introduced a technological inno-vation that would forever change the way fans watch sports: a thin yellow line overlaid onto live video representing the distance required for a first down.

whitePaper | May 1, 2022

Customer experience (CX) in government is about more than any single web form, survey, portal, or online claims submission. CX also considers the perceptions, preferences, and sentiments for an individual, business, or organization as they interact across the various channels of an agency’s program or service.

whitePaper | April 13, 2020

Like many state governments, South Dakota has a large workforce. Managing payroll and benefits for 18,000 current employees and retirees is no easy task, and paper-based processes made it more complex and inefficient. South Dakota needed to move away from manual processes where employees submitted paper forms to HR personnel, who then re-entered the information into a database. State leaders wanted to transition to self-service tools that let employees do things like change their direct deposit information, update their tax withholding and provide a new address — all in just a few clicks.

whitePaper | February 26, 2020

Continued American leadership in AI is of paramount importance to maintaining the economic and national security of the United States and to shaping the global evolution of AI in a manner consistent with our Nation's values, policies, and priorities.

whitePaper | July 18, 2022

The world is more peaceful, safe, and prosperous when the human rights of women are respected and they can fully participate in economic, social, and political life. But we know the enduring challenges of fulfilling that promise. A defining competition between democracies and autocracies. The COVID-19 pandemic. The climate crisis. Mass migration and displacement. The denial of education and sexual violence against women and girls across the world. No matter what global crisis unfolds—women and girls are disproportionately impacted, and that makes the world less stable.