General Services Administration (GSA) Federal Supply Service Authorized Information Technology Schedule Pricelist

Software maintenance as a product includes the publishing of bug/defect fixes via patches and updates/upgrades in function and technology to maintain the operability and usability of the software product. It may also include other no charge support that are included in the purchase price of the product in the commercial marketplace.

Spotlight

Provincie Utrecht

The province of Utrecht, 144,915 hectares, 26 municipalities with 1,190,604 inhabitants. The densely populated and centrally located province is generally counted as the Randstad. The province has a management team with a elected board and 800 civil servants.

OTHER WHITEPAPERS
news image

Appian Government Cloud Security and Availability

whitePaper | March 14, 2022

Appian Government Cloud (AGC) is a cloud service offering with a DISA Provisional Authorization (PA) at Impact Level 5 (IL5). US Department of Defense Mission Owners can leverage the AGC PA to reduce their security responsibilities and accelerate their Authority to Operate (ATO) for cloud applications. Applications deployed on AGC are built using the Appian Low-Code Platform

Read More
news image

Shift Left API Security Testing for Government Agencies

whitePaper | September 7, 2022

Application programming interfaces, or APIs, enable government agencies to seamlessly share data across federal, state, and local levels. They are quite frankly the glue that allows agencies to deliver services to mission partners, civilians, and even disabled veterans. Similar to how retailers create personalized experiences by integrating location, inventory, and payment data, government agencies also create contextual experiences for constituents and personnel by leveraging APIs. The impact of APIs can be seen across all major sectors of government, including traffic and transportation management, utilities, healthcare, social services, agriculture, as well as law enforcement. With the seamless connection between datasets and agencies, government personnel are able to innovate faster and drive speed to mission. How exactly? APIs reduce the workload and redundant operations performed by developers by allowing them to access data stored elsewhere. This enables them to quickly execute on tasks and take on more important projects of greater impact.

Read More
news image

U.S. Trade in Services: Trends and Policy Issues

whitePaper | January 22, 2020

Trade in “services” refers to a wide and growing range of economic activities. These activities include transport, tourism, financial services, use of intellectual property, telecommunications and information services, government services, maintenance, and other professional services from accounting to legal services. Compared to goods, the types and volume of services that can be traded are limited by factors such as the requirement for direct buyer-provider contact, and other unique characteristics such as the reusability of services (e.g., professional consulting) for which traditional value measures do not account. In addition to services as independent exports, manufactured and agricultural products incorporate and depend on services, such as research and development or shipping of intermediate or final goods. As services account for 71% of U.S. employment, U.S. trade in services, both services as exports and as inputs to other exported products, can have a broad impact across the U.S. economy.

Read More
news image

Government Cloud Plus Security Whitepaper

whitePaper | June 16, 2020

Federal, state, and local government organizations, along with government contractors, trust Salesforce to deliver critical business applications, in large part because of Salesforce’s commitment to security and privacy

Read More
news image

Reforming US Trade Policy for Shared Prosperity and the Planet

whitePaper | November 15, 2019

Trade was not such a controversial topic not so long ago. For most of the post-war era trade worked well for the US and for many other countries. A bipartisan consensus supported continuing trade liberalization as long as it was accompanied by full employment. However trade always had winners and losers as economies adjust to different costs of production among trading partners and over the last few decades the number of US workers losing from trade mounted and the losses spread across hard hit communities. For these and other reasons, trade has become so controversial that it is now a key pivot point in politics and elections in the US.

Read More
news image

The Ultimate Guide to Government CX

whitePaper | December 26, 2019

Transforming the way governments serve the public is about more than choosing the right technologies. This level of change requires agencies to rethink how they engage their customers — from citizens and external partners to the frontline employees assisting the public.

Read More

Spotlight

Provincie Utrecht

The province of Utrecht, 144,915 hectares, 26 municipalities with 1,190,604 inhabitants. The densely populated and centrally located province is generally counted as the Randstad. The province has a management team with a elected board and 800 civil servants.

Events