Organizational Systems Division Total Quality Leadership Office

whitePaper | February 12, 2022

At Google, we know that transparency plays a critical role in earning and maintaining customer trust. That is why Google Cloud has taken steps to develop industry-leading product capabilities that enhance the control that our customers have over their data, and that give customers visibility into when and how their data is accessed. We think it is important to be clear at the outset about where we stand: our customers own their data and have the right to control access to it. Like other technology and communication companies, Google receives requests from governments and courts around the world for customer information, including requests for Google Cloud customer information. Google Cloud has developed a transparent, fair, and thorough process that meets international best practices when it comes to data access requests from law enforcement agencies and governments. Google provides a response on a case-by-case basis, taking into account different circumstances and informed by legal requirements, customer agreements, and privacy policies. We are committed to protecting privacy while also complying with applicable laws.

whitePaper | May 26, 2021

The COVID-19 pandemic has forever changed how government operates and delivers services to constituents. In the spring of 2020, government found itself with a remote workforce, closed field offices, mounting backlogs, outdated manual processes and increasingly strained legacy IT solutions. The impact of the pandemic revealed a divide between legacy and cutting-edge technology solutions, amplifying a critical need to accelerate digital transformation in government.

whitePaper | May 12, 2021

The COVID-19 pandemic raised demands on government work and services in many new, unexpected and rapidly changing ways. It quickly became apparent that older enterprise resource planning (ERP) systems and processes couldn’t keep pace with many emerging government needs, both technical and operational. By moving to a modern ERP system, the public sector can better prepare for the future and build a foundation that enables an intelligent government enterprise.

whitePaper | July 4, 2022

Keeping a racecar running at peak performance for 24 hours straight is no easy feat. Every aspect of design, engineering, strategy, and performance is pushed to the limit. The process of finishing a race involves hundreds of team members working together round th

whitePaper | April 6, 2020

Government agencies are at an important crossroads. For years they’ve faced mandates to modernize IT, but many have made limited progress. Now, with increasing citizen demands and other mission requirements, agencies are under pressure to adopt newer technologies. Faced with aging systems that are not up to the task — along with the need to reduce security risks and improve efficiencies — cloud is emerging as the primary vehicle for transforming government agencies.

whitePaper | April 15, 2022

This IDC White Paper looks at the evolution of the Dutch cloud market. It assesses organisations' progress on their digital transformation (DX) journeys and where they see themselves in terms of cloud and DevOps maturity. The paper is based on survey data and research and analysis conducted by IDC on behalf of Capgemini.