The Ultimate Guide to Government CX

December 26, 2019

Transforming the way governments serve the public is about more than choosing the right technologies. This level of change requires agencies to rethink how they engage their customers — from citizens and external partners to the frontline employees assisting the public.

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Taxpayer Advocate Service

The Taxpayer Advocate Service (TAS) is your voice at the IRS. Our job is to ensure that every taxpayer is treated fairly, and that you know and understand your rights. We offer free help to guide you through the often-confusing process of resolving your tax problems that you haven’t been able to solve on your own.

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Security Clearances for Contractors and Government Employees

whitePaper | January 29, 2020

Individual government contractors face more rigorous scrutiny, as private companies can monitor employee’s social media as part of their continuous vetting and insider threat protocols. However, despite the existence of a directive permitting them to do so, government agencies do not monitor their employees’ social media. Our interviews found this is due to a lack of clear guidance on how to implement the existing directives and security policies. This shortcoming can be remedied by government agencies agreeing upon a single common standard regarding the use of publicly available electronic information, specifically social media, for personnel security and insider threat purposes. The DNI, as Security Executive Agent for the government, must then develop guidelines for the implementation of this standard throughout the sector.

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A Two-Track Strategy to a Modern Digital Government and Public Sector

whitePaper | May 6, 2021

Government and Public Sector IT leaders are currently faced with the difficult task of balancing the needs of both public servant workers and citizens.

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2020 Global & Regional Corporate Governance Trends

whitePaper | January 11, 2020

For the first time, in 2020, we see the focus on the “E” and the “S” of environment, social and governance (ESG) as the leading trend globally, including in the United States, where it traditionally has not received as much attention by boards. Indeed, many of the key global trends for 2020, such as board oversight of human capital management (HCM), can be seen as subsets of ESG.

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American Artificial Intelligence Initiative: Year One Annual Report

whitePaper | February 26, 2020

Continued American leadership in AI is of paramount importance to maintaining the economic and national security of the United States and to shaping the global evolution of AI in a manner consistent with our Nation's values, policies, and priorities.

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Repurposing Government Spectrum for Licensed Commercial Use: A Win-Win for Wireless Providers and Federal Agencies

whitePaper | August 11, 2020

The federal government is the United States’ largest spectrum user. This is no surprise given the multitude of federal missions, from defending the nation to air traffic control to everyday agency communications. Federal communications systems, however, often rely on decades-old wireless technologies, have limited capabilities, and are less spectrally efficient.

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The National Counterintelligence Strategy of the United States

whitePaper | February 21, 2020

Protecting our Nation’s security and continuing to enhance the prosperity of our citizens are my top priorities. Ensuring that the United States is protected against espionage and other damaging intelligence activities conducted by our foreign adversaries is essential to meeting those goals. The Nation faces an expanding array of foreign intelligence threats by adversaries who are using increasingly sophisticated methods to harm the United States.

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Spotlight

Taxpayer Advocate Service

The Taxpayer Advocate Service (TAS) is your voice at the IRS. Our job is to ensure that every taxpayer is treated fairly, and that you know and understand your rights. We offer free help to guide you through the often-confusing process of resolving your tax problems that you haven’t been able to solve on your own.

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