The Ultimate Guide to Government CX

December 26, 2019

Transforming the way governments serve the public is about more than choosing the right technologies. This level of change requires agencies to rethink how they engage their customers — from citizens and external partners to the frontline employees assisting the public.

Spotlight

Gemeente Heerhugowaard

Onze organisatie wil daarom de samenleving als vertrekpunt nemen. Wij willen meer het werkveld in en contact leggen met inwoners. We zoeken naar de meest passende oplossing voor de inwoner. Onze medewerkers krijgen de ruimte om te experimenteren en durven die ruimte ook steeds meer te nemen.

OTHER WHITEPAPERS
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THE STATE OF THE DUTCH CLOUD MARKET, 2022

whitePaper | April 15, 2022

This IDC White Paper looks at the evolution of the Dutch cloud market. It assesses organisations' progress on their digital transformation (DX) journeys and where they see themselves in terms of cloud and DevOps maturity. The paper is based on survey data and research and analysis conducted by IDC on behalf of Capgemini.

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AN ASSESSMENT OF THE FEDERAL GOVERNMENT’S FINANCIAL RISKS TO CLIMATE CHANGE

whitePaper | April 26, 2022

The climate crisis poses a serious threat to the United States economy and human welfare, with a narrowing timeframe to invest in opportunities to avoid the most catastrophic impacts. Extreme weather events can be exacerbated by climate change, disrupting supply chains, and flooding made worse by sea level rise can destroy critical infrastructure. As a smaller subset of these impacts, climate change threatens the Nation’s fiscal health.

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The Future of Money and Payments

whitePaper | September 16, 2022

On March 9, 2022, President Biden signed an Executive Order on Ensuring Responsible Development of Digital Assets (Executive Order).1 Section 4(b) of the Executive Order directs the Secretary of the Treasury, in consultation with the Secretary of State, the Attorney General, the Secretary of Commerce, the Secretary of Homeland Security, the Director of the Office of Management and Budget, the Director of National Intelligence, and the heads of other relevant agencies, to submit to the President a report on the future of money and payment systems. This report reviews the current U.S. system of money and payments, including developments in instant payments and stablecoins. It also describes design choices for a potential U.S. Central Bank Digital Currency (CBDC) in the context of public policy considerations related to building the future of money and payments, supporting U.S. global financial leadership, advancing financial inclusion and equity, and minimizing risks.

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Military and Security Developments Involving the People's Republic of China 2021

whitePaper | November 3, 2021

The Department of Defense (DoD) annual report to Congress on military and security developments involving the People’s Republic of China (PRC) provides a baseline assessment of the Department’s pacing challenge. The PRC has long viewed the United States as a competitor and has characterized its view of strategic competition in terms of a rivalry among powerful nation states, as well as a clash of opposing systems. As expressed in the Interim National Security Strategic Guidance, the PRC is the only competitor capable of combining its economic, diplomatic, military, and technological power to mount a sustained challenge to a stable and open international system. The PRC is increasingly clear in its ambitions and intentions.

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National Cyber-Informed Engineering Strategy

whitePaper | June 15, 2022

In today’s increasingly interconnected world, America’s safety and well-being depend on cybersecurity. That’s why President Biden considers hardening the nation against cyberattacks a top priority for his administration—and one that has only grown in importance as the country embarks on the biggest buildout of critical infrastructure and manufacturing capacity in a generation. Each stage of the clean energy transformation that will bringwith it an opportunity and an imperative to further increase security, reliability, and resilience in American’s energy sector. The Cyber-Informed Engineering (CIE) Strategy shows us how we can seize the opportunity to address these challenges.

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Best Practices for SharePoint Governance

whitePaper | September 30, 2022

SharePoint offers a comprehensive portal and information management platform which has over the years expanded to become a complete information management platform. When SharePoint is deployed with a mature project management process, clear governance, and a commitment to on-going excellence, it becomes a productive tool to solve the problems faced by information workers. It offers a simple method to find, manage, and gather information across multiple sources. When combined with other Microsoft technology offerings, SharePoint becomes the modern workplace's best information management platform.

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Spotlight

Gemeente Heerhugowaard

Onze organisatie wil daarom de samenleving als vertrekpunt nemen. Wij willen meer het werkveld in en contact leggen met inwoners. We zoeken naar de meest passende oplossing voor de inwoner. Onze medewerkers krijgen de ruimte om te experimenteren en durven die ruimte ook steeds meer te nemen.

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