Transforming local public services using technology and digital tools and approaches

From typewriters to smart phones, technology has always played a vital role in the way local government manages its business. As councils face the twin challenges of decreasing funding and increasing demand, they have found new ways of utilising technology to deliver services more effectively and enable their staff work in new ways, increasing productivity and reducing costs. 

Spotlight

Lake District National Park

Play your part in the Lake District National Park - the UK's latest World Heritage Site. Discover. Explore. Inspire. Around 200 staff work for the Lake District National Park. They include rangers taking care of our special landscape, advisers at our information centres who make sure tourists have an amazing visit, property teams, planners and archaeologists. Administrative staff and those working at our head office help provide the infrastructure and support vital to our care of the outdoors.

OTHER WHITEPAPERS
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Open Public Services White Paper

whitePaper | July 1, 2022

We believe that more open public services can benefit everybody in the UK and that finding ways to deliver better services for less money is a challenge that is common to all four nations of the UK. The scope of this paper is UK wide, but in devolved areas of policy it is for the devolved administrations to determine their own approach to public service reform. The three devolution settlements in Scotland, Wales and Northern Ireland are all different although, in general, services such as health, education and those provided by local government are under devolved control. If you live or work in any of the devolved territories and are in any doubt as to which of these reforms would apply there, the relevant territorial office will be able to advise you. We are committed to working in partnership with the devolved administrations to share good practice and to explore whether our approach would suit their particular circumstances and need.

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Qlik’s Data Integration Platform for Federal Agencies

whitePaper | March 15, 2023

How Federal Agencies leverage data for decision making is changing. Historical transaction reporting and static batch data analyses are giving way to predictive data science, streaming analytics, machine learning (ML), and artificial intelligence (AI). Agencies are embracing these new paradigms for more informed, real-time decisions to impact business, operations, and agency performance.

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FEDERAL HEALTH INFORMATION TECHNOLOGY RESEARCH & DEVELOPMENT STRATEGIC FRAMEWORK

whitePaper | March 25, 2020

The National Science and Technology Council (NSTC) is the principal means by which the Executive Branch coordinates science and technology policy across the diverse entities that make up the Federal research and development enterprise. A primary objective of the NSTC is to ensure that science and technology policy decisions and programs are consistent with the President’s stated goals. The NSTC prepares research and development strategies that are coordinated across Federal agencies aimed at accomplishing multiple national goals.

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The Ultimate Guide to Government CX

whitePaper | December 26, 2019

Transforming the way governments serve the public is about more than choosing the right technologies. This level of change requires agencies to rethink how they engage their customers — from citizens and external partners to the frontline employees assisting the public.

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Cloud Security: A Guide for Government Decision-makers

whitePaper | October 5, 2022

Cloud is helping to modernize government services and transform citizen interactions. But cloud security hasn’t kept up with the pace of cloud adoption. Ensuring a secure, compliant environment in the cloud is critical— particularly for public-sector organizations that collect, store and manage highly sensitive data on behalf of their citizens.

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American Artificial Intelligence Initiative: Year One Annual Report

whitePaper | February 26, 2020

Continued American leadership in AI is of paramount importance to maintaining the economic and national security of the United States and to shaping the global evolution of AI in a manner consistent with our Nation's values, policies, and priorities.

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Spotlight

Lake District National Park

Play your part in the Lake District National Park - the UK's latest World Heritage Site. Discover. Explore. Inspire. Around 200 staff work for the Lake District National Park. They include rangers taking care of our special landscape, advisers at our information centres who make sure tourists have an amazing visit, property teams, planners and archaeologists. Administrative staff and those working at our head office help provide the infrastructure and support vital to our care of the outdoors.

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