White Paper on Sustainability

whitePaper | February 9, 2022

Cloud technologies are widely used, benefitting all sectors of the Australian economy. But there is a widespread lack of common understanding, including among Australia’s policy makers, as to what the cloud is, what it does and how it can be safely and securely adopted.

whitePaper | May 1, 2022

Customer experience (CX) in government is about more than any single web form, survey, portal, or online claims submission. CX also considers the perceptions, preferences, and sentiments for an individual, business, or organization as they interact across the various channels of an agency’s program or service.

whitePaper | January 17, 2023

Digital modernization refers to the process of utilizing technology, whether through adoption of new tools or the improvement of existing ones, to achieve organizational goals. This can include enhancing the user experience, ensuring high uptime, implementing robust security measures, reducing latency, and streamlining processes for resolving issues. All levels of government are going through a digital transformation to deliver services and programs more effectively,transparently, and economically.To meet the demands of citizens who have adapted to the technological advancements in society, digital government transformation has become a vital aspect of providing efficient and effective services. However, one of the biggest hurdles in this process for federal agencies is striking a balance between leveraging technology for its benefits and maintaining robust security and privacy measures. Federal agencies handle confidential information regularly, making it imperative to safeguard against data breaches. Consequently, agencies must ensure that their digital systems and procedures are secure and adhere to relevant regulatory requirements.

whitePaper | February 24, 2022

The Department of Defense (DoD) is aligning its priorities and capabilities to enhance our readiness. By modernizing our approach to supply chain resilience, DoD can deliver decisive advantages to our Warfighters in a dynamic threat landscape. In an effort to improve supply chain resilience and protect against material shortages, President Joseph R. Biden Jr. signed Executive Order (E.O.) 14017, America's Supply Chains. In response to the EO, this report provides DoD's assessment of defense critical supply chains in order to improve our capacity to defend the Nation.

whitePaper | January 28, 2022

Goals and processes for improving existing technology infrastructure and avoiding the risks associated with outdated systems: a roadmap for IT Modernization within the Federal Government

whitePaper | May 12, 2021

The COVID-19 pandemic raised demands on government work and services in many new, unexpected and rapidly changing ways. It quickly became apparent that older enterprise resource planning (ERP) systems and processes couldn’t keep pace with many emerging government needs, both technical and operational. By moving to a modern ERP system, the public sector can better prepare for the future and build a foundation that enables an intelligent government enterprise.