The Ultimate Guide to Government CX

December 26, 2019

Transforming the way governments serve the public is about more than choosing the right technologies. This level of change requires agencies to rethink how they engage their customers — from citizens and external partners to the frontline employees assisting the public.

Spotlight

Lake County Forest Preserve District

The Lake County Forest Preserve District was created in 1958 under Illinois law as a special purpose unit of government. Our mission is to preserve a dynamic and unique system of diverse natural and cultural resources, and to develop innovative, educational, recreational, and cultural opportunities of regional value that reflect a commitment to environmental and fiscal responsibility.

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FedRAMP - Government Data Standards

whitePaper | December 7, 2022

FedRAMP was created so that the US government can use the cloud while still protecting systems and data. FedRAMP helps provide clarity for both government agencies and cloud providers so that each knows what is required for cloud use. If you’re a cloud service provider or a government agency wanting to use the cloud, you must demonstrate that you can meet FedRAMP compliance requirements.

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Unlocking UK Digital Identity in 2022

whitePaper | June 1, 2022

we have seen progress made towards the creation of a fully functioning Digital ID marketplace by the UK Government with the publication by DCMS of the Alpha version 2 of the UK Digital Identity & Attributes Trust Framework2 in September 2021 following a lengthy period of consultation with - and substantive input from

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Accelerating Your Zero Trust Journey in Federal Government

whitePaper | April 19, 2022

Zero Trust is a strategic approach to cybersecurity that secures an organization by eliminating implicit trust and continuously validating every stage of digital interaction. It’s a way for government agencies and departments to build resilience into their IT environments.

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Reforming US Trade Policy for Shared Prosperity and the Planet

whitePaper | November 15, 2019

Trade was not such a controversial topic not so long ago. For most of the post-war era trade worked well for the US and for many other countries. A bipartisan consensus supported continuing trade liberalization as long as it was accompanied by full employment. However trade always had winners and losers as economies adjust to different costs of production among trading partners and over the last few decades the number of US workers losing from trade mounted and the losses spread across hard hit communities. For these and other reasons, trade has become so controversial that it is now a key pivot point in politics and elections in the US.

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Sustaining and Scaling Civic and Government Technology: A White Paper on Challenges, Best Practices and Recommendations

whitePaper | March 17, 2023

The International Republican Institute (IRI) is one of the world’s leading international democracy development organizations. The nonpartisan, nongovernmental institute has supported civil society organizations, journalists, democratic governments and other democratic actors in more than 100 countries since 1983—in Africa, Asia, Eurasia, Europe, Latin America and the Caribbean, the Middle East and North Africa—with a current presence in over 70 and working in over 100. Through its global support network to advance digital democracy initiatives, IRI provides capacity building trainings to strengthen grassroots actors’ ability to launch, sustain and scale digital democracy projects; and supports civictech and govtech projects around the world.

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Augmented government Transforming government services through augmented reality

whitePaper | January 27, 2020

On September 27, 1998, football fans who tuned in to watch the game between the Baltimore Ravens and the Cincinnati Bengals witnessed much more than a 31-24 Bengal win. That Sunday, ESPN introduced a technological inno-vation that would forever change the way fans watch sports: a thin yellow line overlaid onto live video representing the distance required for a first down.

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Spotlight

Lake County Forest Preserve District

The Lake County Forest Preserve District was created in 1958 under Illinois law as a special purpose unit of government. Our mission is to preserve a dynamic and unique system of diverse natural and cultural resources, and to develop innovative, educational, recreational, and cultural opportunities of regional value that reflect a commitment to environmental and fiscal responsibility.

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