Creating More Responsive Government Organizations

whitePaper | May 1, 2022

Customer experience (CX) in government is about more than any single web form, survey, portal, or online claims submission. CX also considers the perceptions, preferences, and sentiments for an individual, business, or organization as they interact across the various channels of an agency’s program or service.

whitePaper | June 13, 2022

Adaptive data and analytics governance enables organizations to manage and organize their data, while also creating processes to maximize collaboration and produce insightful business-driven outcomes. With a world-class adaptive data and analytics governance solution, you can build a truly data intelligent company.

whitePaper | December 27, 2021

Government Financial & Operational Management Special Report Identifying the challenges that face your governmental entity is oftentimes the first step in helping position your government for future success. Are you able to balance the needs of your community while efficiently managing and reporting on the services you’re charged with providing?

whitePaper | May 26, 2021

The COVID-19 pandemic has forever changed how government operates and delivers services to constituents. In the spring of 2020, government found itself with a remote workforce, closed field offices, mounting backlogs, outdated manual processes and increasingly strained legacy IT solutions. The impact of the pandemic revealed a divide between legacy and cutting-edge technology solutions, amplifying a critical need to accelerate digital transformation in government.

whitePaper | December 13, 2022

The global COVID-19 pandemic closed offices and forced governments to rapidly move services online, if they weren’t already, to serve its citizens. Although usernames and passwords are easy to deploy and easy for citizens to use, they leave systems and users vulnerable to cyberattacks. They are especially vulnerable to phishing attacks designed to steal login credentials and compromise legacy multi-factor authentication (MFA) tools like those using one-time passwords (OTP) and push notifications. With phishing attacks on the rise, it is imperative for governments to support “phishing-resistant” MFA technology that is also accessible, efficient, and cost-effective.

whitePaper | March 22, 2021

As our societies become increasingly data-centric; data privacy, security and availability have never been so important. The diverse array of individuals and organisations local councils deal with must interact with each other and look up information in a secure, seamless way. This report, commissioned by Veeam®, will explore the current state of data management, protection, and disaster recovery practices in local councils and outline key learnings and recommendations to enable local governments to deal with their data more effectively.