Everyone wants to improve the constituent experience for residents accessing public services. Upgrading IT infrastructure, back-office systems and user experiences is at the heart of most conversations surrounding the modernization of state and local governments.
Watch Now
lorman
Good customer service is difficult to find in private business and is almost non-existent in government. Many government employees are beaten down and defensive and hate their jobs but are often trapped and simply marking time until they can get their pension. Most people don't enjoy being difficult, but they have become calloused and just want customers to go away.
Watch Now
Public cloud – a shared environment that incorporates public sector best operating practices – is designed to constantly evolve to help local government organizations take advantage of new technologies and breakthrough business process innovations. They empower more proactive, automated, strategic, data-driven, and citizen-focused services. SaaS (Software-as-a-Service) platforms based on public cloud benefit from best business practices established over decades of working with public service organizations.
Watch Now
UK Open Government Network
Openness is more than the mere act of publishing data and information. It also means being more open to different cultures and people, to a diversity of views, and to new ways of thinking. As Government Chair of the Open Government Partnership (OGP) Steering Committee, the Government of Canada has organized a webinar series on the topic of inclusive open government.
Watch Now