Government Requests for Cloud Customer Data

whitePaper | April 30, 2022

Sovereign Wealth Funds (SWFs) remain a prominent and diverse group of global asset owners. They represent unencumbered fiscal resources of the host governments, invested under a range of different mandates. In this study, we considered 34 of the largest SWFs, located in 26 different jurisdictions, which as of year-end 2020, have total assets of almost $8.5 trillion, representing 5% of total global markets.2 Between 2018 and 2020, total SWF assets under management (AUM) grew by an annualized 11.3%, as compared to 5.5% over the previous time period (Figure 1). We find that the acceleration in AUM growth is largely a function of market gains due to the post-2018 drawdown in equities. However, we estimate that organic inflows into global SWF holdings are roughly in line with the mid-single digits during the 2014–2018 time period.

whitePaper | May 1, 2022

Customer experience (CX) in government is about more than any single web form, survey, portal, or online claims submission. CX also considers the perceptions, preferences, and sentiments for an individual, business, or organization as they interact across the various channels of an agency’s program or service.

whitePaper | January 7, 2020

Infrastructure—for example, transportation, power, water, and telecom systems—underpins economic activity and catalyzes growth and development. The world spends more than $2.5 trillion a year on infrastructure, but $3.7 trillion a year will be needed through 2035 just to keep pace with projected GDP growth.1 National, state, and local governments are devoting increased amounts of capital to meet these needs, and for good reason. The McKinsey Global Institute estimates that infrastructure has a socioeconomic rate of return around 20 percent.2 In other words, $1 of infrastructure investment can raise GDP by 20 cents in the long run.

whitePaper | June 16, 2020

Federal, state, and local government organizations, along with government contractors, trust Salesforce to deliver critical business applications, in large part because of Salesforce’s commitment to security and privacy

whitePaper | November 26, 2019

The adoption of Internet of Things (IoT) technologies by public sector entities can result in many benefits: increased public safety with video surveillance or street lights, traffic management systems to control vehicle flow, and enhanced medical experience with connected infusion pumps and monitoring systems that communicate with patient records systems. Providing these and other new capabilities, all while increasing employee productivity, is one of the key reasons we are seeing an explosion of IoT deployment in the public sector.

whitePaper | September 7, 2022

Application programming interfaces, or APIs, enable government agencies to seamlessly share data across federal, state, and local levels. They are quite frankly the glue that allows agencies to deliver services to mission partners, civilians, and even disabled veterans. Similar to how retailers create personalized experiences by integrating location, inventory, and payment data, government agencies also create contextual experiences for constituents and personnel by leveraging APIs. The impact of APIs can be seen across all major sectors of government, including traffic and transportation management, utilities, healthcare, social services, agriculture, as well as law enforcement. With the seamless connection between datasets and agencies, government personnel are able to innovate faster and drive speed to mission. How exactly? APIs reduce the workload and redundant operations performed by developers by allowing them to access data stored elsewhere. This enables them to quickly execute on tasks and take on more important projects of greater impact.