SELLING COMMERCIAL AND OPEN SOURCE SOFTWARE IN THE GOVERNMENT SPACE

Open and timely communication between government and constituents is critical to community success. Whether for planning budgets, measuring program impact or enhancing emergency response, a dedicated public participation platform is the best way to identify and address community needs. Community engagement software can help agencies create a central database to personalize communications for hard-to-reach residents. And purpose-built reporting and analytics tools mean agencies can review thousands of written responses with a single click using artificial intelligence.

According to Gartner, the Federal government views cloud as a long-term pathway to strategic IT modernization, whereas state and local governments tend to pursue the immediate tactical benefits of innovation and cost savings. Cloud hybridization has resulted in a more complex cost model, and state agencies are looking at ways to utilize machine intelligence to govern costs, manage usage, and stay within budget. This multi-cloud approach also requires tight control of compliance and security vulnerabilities.

The climate crisis, at its core, is a water crisis. Water and carbon directly impact one another. As a result, climate impacts are most often experienced as water crises – floods, storms, droughts, etc. There is a tremendous need for collective government action to solve our shared water challenges. For governments to make equitable and smart decisions addressing the water crisis, they need access to clear, actionable water data – the best decisions are made using the best data.

Walk away with insights and ideas on how a cloud-based CRM platform can transform municipality services which frequently function as the primary point of contact between government and the people and with them, the citizen-customer experience.